Java updates???

[KennRaymond]

Hi - have been having trouble with JAVA updates 6 24 all afternoon - Dell E6500 froze as soon as Java update appeared in task bar and said update was available.. needed to be switched off via on/off button to restart! On restarting (many times this happened) same problem re-occurred, went to Java and installed this update manually. Now most programmes hang after about a minute.. itunes starts music but not finishes (freezes after about 1 min playing), as does any musuc played through media player, Mozilla not load, Chrome not load... But from a quick check MS WORD and POWERPOINT OK... Even TASKMANAGER freezes!

Any help PLEASE??

Thanks in adavcne

Kenn R

 

[marsmimar]

Hello Kenn and welcome to Seven Forums.

Try going into Control Panel > Program and Features. Scroll down to Java > left click to highlight > uninstall (or right-click > uninstall). Once you have it removed from your machine, try downloading and installing directly from the Java website.

java.com: Java + You

Let us know if this helps. Sometimes installing from a link isn't as successful as from the manufacturers site directly. And if I understand your post, you might have tried to reinstall manually over an existing copy of 6.24.

 

[KennRaymond]

Java Updates

Hi - and thank you for your rapid response...much appreciated.. have uninstalled the JAVA update and windows just hangs again before I can re-install... (Message is that windows is not responding, and am still waiting!!). Just a blank screen now!!!

Will reboot by switching off and see what happens when it re-boots...

Thanks again

Cheers

K'

 

[Fayla]

Maybe you should check to see if your computer has any old versions of Java that might have been left behind (by the updating process.) JavaRa can do that and help you remove them too: Software | RaProducts

Use the "Remove older versions" and then "additional tasks" to remove old redundant Java files. Once it has done this, try reinstalling the latest Java version.

Hi - and thank you for your rapid response...much appreciated.. have uninstalled the JAVA update and windows just hangs again before I can re-install... (Message is that windows is not responding, and am still waiting!!). Just a blank screen now!!!

Will reboot by switching off and see what happens when it re-boots...

Thanks again

Cheers

K'

 

[marsmimar]

Fayla's suggestion is worth a try. Just out of curiosity, are you having the same issues with other downloads (Windows is not responding?) As an experiment, try downloading and installing something like CCleaner. (Make sure you read each prompt so you don't accidentally install a Google toolbar or some other unnecessary or unneeded application.)

CCleaner - Optimization and Cleaning - Free Download

If you have any problems D/Ling or installing CCleaner then perhaps the issue isn't with Java but something else with your computer. If CCleaner installs OK, you could try running the cleaner portion to remove old files, etc (the default settings are fine).

 

[KennRaymond]

Thank you - now looking more like a WINDOWS problem?? Computer hangs after about 4 mins of operation regardless of what I'm doing (but some tasks do seem to be OK....). Can't resume/restore system to an earlier date nor can I back up files that I've created today!! Maybe I will have to re-install windows uisng the discs provided?

Cheers

K

 

[marsmimar]

We seemed to have typed over each other. Sorry.

Before resorting to a reinstall you might want to try System File Checker. This utility scans the integrity of all protected Windows 7 system files and replaces incorrect, corrupted, changed, or damaged versions with the correct versions if possible.

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

If that doesn't work, try a Repair Install. This should preserve your user accounts, data, programs, and system drivers.

http://www.sevenforums.com/tutorials/3413-repair-install.html

 

[KennRaymond]

Thank you all - now don't even have time to download CCleaner (hadn't heard of that one previously) before everything stops!! Weird!! (As many problems are!!) Good that I have another computer here logged in to WIN7 forums...

 

[KennRaymond]

Hello again - thanks Marsimar - am not an administrator on the computer... it's a work-purchased machine (I am presently in Hong Kong) but work is in Oz... Can contact my desktop support there on Monday... Thanks again..

 

[marsmimar]

Good luck, Kenn. Please let us know what the final verdict is so others can benefit from your misfortune. Hope it turns out to be a quick and painless fix.

 

[KennRaymond]

Hi - thanks for all your help - while fixing another problem, the problematic hanging of this computer has stopped (well, at least for the last 8h or so!!).. the problem fixed today was that Windows 7 (Enterprise) was expecting me to activate the programme as my company must not have done this when it was built just a year ago... I had tried to activate on line via my ISP here in HK - all to no avail.. BUT.. when I used my (Australian) work's VPN everything got fixed (assume quickly and with no other problems.. no message back from WIndows saying I hadn't activated the programme anyway!!).. so, all well at the moment..

Maybe the request to update JAVA and the computer hanging was purely coincidental.. another weird problem.. guess we'll never know the true answer..

Thank you, most sincerely, to all you good people who gave up your time and helped me - much appreciated.. Cheers (A very much relieved) Kenn R

 

[marsmimar]

Great news, Kenn! Thanks for posting back and letting us know.

Perhaps in the not too distant future you (or your IT department) might consider running that System File Checker just to make sure there aren't any corrupt system files. You're right ... definitely a weird problem.