Just got new computer and some websites don't work??

[Bob Dole]

Some websites don't work. Like Facebook, Hotmail, and Yahoo. Pretty much any website that requires any sort of log in. MSN and Google work perfectly fine. I've tried googling this and have come up empty handed. I've run the connection troubleshooter and it just comes up that it doesn't have a problem. I'm assuming this is a connection setting problem. But I have no idea where to start.

 

[codekiddy]

I've run the connection troubleshooter and it just comes up that it doesn't have a problem. I'm assuming this is a connection setting problem. But I have no idea where to start.

Hi Bob,
This is not connection problem since you're connected already and able to browse google

I belive is browser setting problem, preventing you browsing https sites.
what browser have you installed?
also what anti virus program have you installed?

 

[Bob Dole]

Just the normal Internet Explorer. I've downloaded Firefox and get the same problem. McAfee is the virus detector.

 

[Jacee]

McAfee may be blocking any pop-ups or pop-under ads on those sites.

 

[Layback Bear]

If you decide to try another anti virus, which I recommend. I use MSE and Windows 7 built in firewall.
I also use MBAM Pro and SAS with good luck.

 

[chev65]

Some websites don't work. Like Facebook, Hotmail, and Yahoo. Pretty much any website that requires any sort of log in. MSN and Google work perfectly fine. I've tried googling this and have come up empty handed. I've run the connection troubleshooter and it just comes up that it doesn't have a problem. I'm assuming this is a connection setting problem. But I have no idea where to start.

For many web sites to work properly you will need to install Java, link below for this.

Don't forget to go to Windows Update
Center and get all the required updates for your new system.

java.com: Java + You

 

[Bob Dole]

Downloaded Java and still the same problems. I'll try disabling the anti-virus next.

 

[seavixen32]

Have you downloaded and installed the latest Adobe Flash player version?

The latest 64-bit version includes the 32-bit version as well.

Adobe - Install Adobe Flash Player

 

[DavidE]

Some websites don't work.

What happens for the web sites that don't work?
Does the site open, but not display correctly?
Can you not even open the page for these sites?
Is any error message displayed?

 

[Bob Dole]

When I try to access Yahoo or Facebook the browser page goes white and nothing pops up. It just keeps loading and loading but never actually loads anything. I'm not sure if there is an error message.

This is my parents computer actually. They took it to best buy yesterday and best buy said that they fixed it and that they could come pick it up today. Today they brought it home and it does the same thing it always did.

I'll post more information when I get back to there house to look at it again.

 

[UsernameIssues]

....
I'll post more information when I get back to there house to look at it again.

If you end up doing this type of support very often, you might want to consider installing TeamViewer. That will let you remote into their system even if they are not sitting at their computer to help you connect.

If you don't want to install TeamViewer and just want something to connect/control their computer when they are watching/helping then consider a light weight tool that you do not have to install - like LogMeIn's Join.me

This is a session of an XP computer connecting to and controlling a W7 computer:
(Watch full screened. Edit: 480p seems cleared to me than 720p.)



Both computers in that video were virtual machines running on an XP host laptop using a cellular connection to the internet - so the lag during controlling it pretty bad. Your remote control experience should be better.

Sometimes I'm supporting people that get scared by the many options that come up while installing TeamViewer (even though I'm on the phone telling them what/where to click). I sometimes tell them to cancel the TeamViewer install and we use join.me to make the initial connection so that I can install/configure TeamViewer for my subsequent remote control sessions.

Sadly, I had one person this week that could not master the join.me process either.

 

[Ot1]

sounds like a possible dns problem. try setting your dns to 8.8.4.4 just to test. If that is the problem your router is sending you the wrong dns or your connection has the wrong one.