kernel-power event 41 random restarts playing SWTOR

[dankstar420]

good day,

I have not been able to play SWTOR MMO. During gameplay my PC will shutdown then restart to the safe mode menu. It happens randomly 2 to 8 minutes into gameplay. Currently this happens with this game only. I do not know much about computers but I noticed the event viewer says kernel-power event 41. The PC is brand new month old. I a little frustated because I do not know what to do so any help or advice would be appreciated

 

[JMH]

Kernel-power event ID 41 is quite a common error most of us experience at times.
Check the Event Source. { That may help us to pinpoint the issue a bit better.}

If it happens only when using that game take careful notice of exactly what you are doing at that time.
If you are overclocking STOP. {at least to test}
Return to the default settings.

 

[dankstar420]

hmmm,

I am not sure if I am overclocking or not...
How do I check/stop?

 

[JMH]

FYI...
Overclocking - Wikipedia, the free encyclopedia

 

[dankstar420]

I could be doing anything from dueling to having conversations or standing idle to running around during gameplay and have random restarts

 

[JMH]

Check the Event Source in Event Viewer.

Type eventvwr in search.
Go to the Windows Logs > Application {in the left hand column.}
Note anything in red that relates to the problem.
Please record the Source and tell us what it says.

 

[dankstar420]

There are various errors with source like windows installer, sidebyside, WMI, app error but the one that pops up most is CAPI2 nothing with event id 41

 

[JMH]

The Cap 12 drama has been around for quite a few years.
Many threads have been written about the issue.

Suffice to say I was first introduced to this nuisance on two brand new Laptops with Vista Ultimate 64-bit & prior to SP1.
Tried all the fixes & nothing worked.
The error still comes & goes with monotonous regularity.

Lo & behold on another new Laptop running Win 7 Ultimate 64-bit a Cap 12 Error presented for a time, disappeared.... & the same pattern repeats.

Curiousity seeks answers always but there comes a time when one notices the sky hasn't fallen in.
Monitor what happens whilst moving on.

 

[dankstar420]

so I started up the game and proceeded with my quest and the PC restarted after about 15 minutes just battling monsters... I checked event viewer applications and the most recent error at 6:18pm event id 10, source WMI

 

[JMH]

Thanks for filling in your System Specs.

I note you have NOT installed SP1.
You are advised to do so asap...

Please run the update readiness tool and then update to SP-1

Ensure you install the correct 64 or 32 bit option for your system)

Download the System Update Readiness Tool (64bit)

Download the System Update Readiness Tool (32bit)


Now update to SP-1

Learn how to install Windows 7 Service Pack 1 (SP1)

FYI
Re Event ID10, Source WMI

http://www.google.com.au/search?q=e...=715&bav=on.2,or.r_gc.r_pw.r_qf.,cf.osb&cad=b
http://www.google.com.au/search?q=e...=715&bav=on.2,or.r_gc.r_pw.r_qf.,cf.osb&cad=b

 

[dankstar420]

I must have entered my specs wrong because the properties say service psck 1l under windows edition

 

[dankstar420]

Greetings,

Iam posting here again unsure if I should have started a new thread for this issue or not. However I still have not solved the problem in question. I have updated all drivers, followed other forums for a fix and after a month of fartting around waiting, I have yet to discover what is wrong... It doesn't appear to be a BSOD crash but a black screen-machine powers down then restart by itself... Do I post a BSOD zip anyway? If anybody has any suggestions I would super appreciate it

Thanks so much,

Dank

 

[writhziden]

Yes, please post the BSOD zip anyway. It has logs of your system and application errors that may indicate the fault.

 

[dankstar420]

Thanks for your reply,

I recently tried loading default settings on my bios to disable the over clocking as suggested by SWTOR and I still had a restart of my machine. I got a notice of your reply so attatched the requested zip file. hope you can help.

Regards,

Dank

 

[writhziden]

You have a number of event ID 10 errors. See Event ID 10 is logged in the Application log after you install Service Pack 1 for Windows 7 or Windows Server 2008 R2 for information about the error and a solution.

Event ID 10 errors are common and not likely to be the cause of your crashes, but it is still a good idea to eliminate them.


There are some side by side errors that can probably be fixed by uninstalling all Visual C++ Redistributables and then installing them again. You need both the 64-bit and 32-bit (x86) versions for a 64-bit system. After uninstalling through Start Menu -> Control Panel -> Uninstall a program, install the following:

Visual C++ 2005 Redistributable (x86)
Visual C++ 2005 Redistributable (x64)
Visual C++ 2008 Redistributable (x86)
Visual C++ 2008 Redistributable (x64)
Visual C++ 2010 Redistributable (x86)
Visual C++ 2010 Redistributable (x64)​

After you have installed the above, check Windows updates for the service packs and security patches for each redistributable.

 

[dankstar420]

Greetings,

I got around to following the steps provided and I do not know if I did so correctly or at all. once completed I launched the game crashed again. I have had this problem from day 1 4 months ago and the frustration has faded... I just wish I knew what is causing this issue. Please lrt me know if you have any suggestions on how to proceed.

Thank you

Dank

 

[writhziden]

May be a good idea to check for Windows file corruption.

• Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

 

[dankstar420]

Greetings,

Thanks for your reply.
The scan turned up no violations.

Dank

 

[writhziden]

Glad SFC came up clean!

Greetings,

Iam posting here again unsure if I should have started a new thread for this issue or not. However I still have not solved the problem in question. I have updated all drivers, followed other forums for a fix and after a month of fartting around waiting, I have yet to discover what is wrong... It doesn't appear to be a BSOD crash but a black screen-machine powers down then restart by itself... Do I post a BSOD zip anyway? If anybody has any suggestions I would super appreciate it

Thanks so much,

Dank

Can you give us the specific steps you followed from other forums so we do not give the same instructions?

 

[dankstar420]

The other fixes tried wasfrom swtor site and sevenfoums)

-Set bios to default settings
-CHKDSK/MEMTEST
-windows mem diagnostic(may have had shown registry errors)
-uninstall/reinstall game files
-disable anti-aliasing/vert sync on GPU and in game
I have yet to suspect the hardware because the machine is basically brand new and the only time I hav had any issue is while playing swtor, I have played command and conquer with no problems for hours keeping in mind that this game is not as graphically intense.

please let me know if you require more info or have suggestions on where to go from here.

Thank you,

Dank