Kernel- power ID 41 (63) while playing games

[richarddear]

Hello there I recently installed Just cause onto my comp ( I know its an old game!)
and started to play.Within a few minutes into actual game play the computer crashed with a blank screen the screen was green( I think) and a constant buzzing sound was coming from the speakers.The only way you could restart the comp was by holding in the power button to turn the damn thing off!

Once I had logged on again I lookend into the event viewer to see what the hell just happend,it turned out that the following was the details:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>2</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2010-02-09T19:50:38.579200000Z" />

<EventRecordID>31697</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>Mike-PC</Computer>

<Security UserID="S-1-5-18" />

</System>


- <EventData>
<Data Name="BugcheckCode">0</Data>

<Data Name="BugcheckParameter1">0x0</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0x0</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>

</EventData>


</Event>



I checked to see if my graphics card driver was the newest,it was and that I had the required Directx to play the game (Directx 9.0c) i have Direct x 11.

MY OS is windows 7 home premuim (64 bit)

I had also realised that many are having this sort of problem i would be very grateful if anyone can help and i will do as much as I Can through the power of 7 forums to help as well.


thanks..

 

[Jonathan_King]

Welcome!

Have you tried running the program in compatibility mode for XP?

 

[richarddear]

THank you for the person who posted first ummm.. no how do i do so, I would like to note that i play BF2 a lot and that uses directx 9 or higher,it hardly ever crashes like this but it does very rarely

 

[Jonathan_King]

Right-click on the program, and select Properties. In the Compatibility tab, tell it to run in compatibility with XP.

 

[richarddear]

kk doing so now

 

[richarddear]

I done so and.. It crashed

my specs are : windows 7 home premuim 64 bit

intel quad core 2 q9400 2.66 ghz

Mother board:ASUS TEk Computer INC. P5n-D

Nvidia nforece 7501 SLI spp chipset


8.0 gb of ram nanya technology dual channel ddr2 399 mhz
Nvidia geforce GTX 260 2688mb (i bought 896 mb graphic card why does it say nearly 3gb worth?)

500gb matrox stm35004 18AS SCS1

 

[Jonathan_King]

Well, I Googled for your error, and I came across this page: Iam having Microsoft-Windows-Kernel-Power crashes

In summary, try updating your BIOS, updating your sound card driver (Realtek, right?), and checking your power supply. Perhaps it is not powerful enough?

 

[richarddear]

how do i update MY BIOS?. My sound card is: igh definition audio device ,(my monitor is HD ..) ho do i check amount of power needed. thanks

P.S if you can get more people to view this thread and help( like a friend on 7 fourms who knows loads it will be a great help thanks)

 

[Jonathan_King]

Try searching for your motherboard here: ASUSTeK Computer Inc.-Support-

BTW your motherboard is what you put down for Manufacturer, so that would be ASUS P5N-D

If you trust me, and want a direct link, rather than navigate through that site, I have attached the file to this post. Otherwise, the link is above.

 

[richarddear]

kk tht fifle u zipped was a BIN file wht software do i use to open it ?

 

[Kari]

The event info in your first post normally means one of two things: first, computer stops responding when going to sleep, during the sleep or waking up from sleep, or second possibility is a hard reset, rebooting without shutting down properly.

Because hard reset is what you told you had to do after the crash, I think we are looking the wrong event entry; IMO this entry is about your hard reset, not about what caused the computer to crash in the first place.

So back to the event viewer, what are the events just prior this one?

Kari

 

[richarddear]

View attachment 53562My harddrive is 500gb Matrox STM345004 18AS SCSI Disk device so im gessing the brand is Matrox

The problem is getting worse this time the computer rebooted instead of crashing but it still made that click/pop nosie I personally dont think its the hardrive because would a harddrive shutting down make a noise like tht ? the attach ment is a mini dump file i think if not let me no

 

[Kari]

Richard, referring to your PM to me:

Open Event Viewer. Click Custom Views, followed by Administrative Events:

View attachment 53653

You'll find the events in chronological order, together with a brief summary of the chosen event.

Hope this helps.

Kari