Kernel_Data_Inpage_Error BSOD after waking from sleep mode

tobyps · Oct 23, 2014

My computer got a kernel_data_inpage_error BSOD after waking from sleep mode. It's gotten this particular error multiple times, as well as a few others (system_service_exception, interrupt_exception_not_handled, etc.).

I've tried reinstalling Windows and all my drivers and the problems still occur, so I'm not sure what I should do. Any help in diagnosing the problem is much appreciated.

Arc · Oct 23, 2014

Hi tobyps.

There is no KERNEL_DATA_INPAGE_ERROR (0x7A) crash dump in the uploaded zip. All I am seeing are INTERRUPT_EXCEPTION_NOT_HANDLED (0x3D) which is a vary rare bugcheck itself.

I think we should pay attention to the 0x7A BSOD at first, because it is somehow related with disc hardware. It is tough to proceed without the crash dump, but there is high probability that the nature of the BSOD resists the system to record it.

Take a camera snap of the 0x7A BSOD screen. The on-screen information will be enough to set a way for us.

tobyps · Oct 23, 2014

Okay, thanks for replying. Coincidentally I did take a photo of last night's BSOD to remember the error message. By the way, is there any significance to the fact that the BSODs had funny colors? I uploaded two pics, one of each of my dual monitors.

Arc · Oct 23, 2014

I dont know why it got those colors.

But, the second figure in the bracket beside stop 0x7A is 0xC000009D. It is the NTSTATUS here. Technically it is called STATUS_DEVICE_NOT_CONNECTED. It means,

There is bad cabling, non-termination, or the controller is not able to obtain access to the hard disk.

Make it sure that the SSD is running with the latest firmware.

How to Upgrade Intel SSD Firmware | StorageReview.com - Storage Reviews

Also post a screenshot of the SSD using CrystalDiskInfo - Software - Crystal Dew World

Marvell is always a poor controller. Open the computer and apply the SSD to a non Marvell port. At teh same time make it sure that the SATA and power are properly connected, and the SSD is properly fixed. If possible, apply a new SATA cable.

Let us know the situation after that. If nothing is changed, then we have to look at the power plan settings, as it appears that the disconnection occurs only during power transition.

tobyps · Oct 23, 2014

Okay, I did all of that. I changed the SSD to a non-Marvell port, used a new SATA cable, and updated the SSD firmware. I will let you know if that fixed the problem.

Here is the screenshot:

----------------------------------------------------------------------------
CrystalDiskInfo 6.2.1 (C) 2008-2014 hiyohiyo
Crystal Dew World : Crystal Dew World
----------------------------------------------------------------------------

OS : Windows 7 Home Premium SP1 [6.1 Build 7601] (x64)
Date : 2014/10/23 16:45:17

-- Controller Map ----------------------------------------------------------
+ Standard AHCI 1.0 Serial ATA Controller [ATA]
+ ATA Channel 0 (0)
- INTEL SSDSA2M080G2GC ATA Device
- ATA Channel 1 (1)
- ATA Channel 2 (2)
- ATA Channel 3 (3)
- ATA Channel 4 (4)
- ATA Channel 5 (5)
+ Marvell 91xx SATA 6G Controller [SCSI]
- ATAPI iHAS424 Y SCSI CdRom Device
- Marvell 91xx Config Device

-- Disk List ---------------------------------------------------------------
(1) INTEL SSDSA2M080G2GC : 80.0 GB [0/1/0, pd1] - il
(2) WDC WD5000BMVV-11GNWS0 : 500.1 GB [1/X/X, sa1] (V=1058, P=071A) - wd

----------------------------------------------------------------------------
(1) INTEL SSDSA2M080G2GC
----------------------------------------------------------------------------
Model : INTEL SSDSA2M080G2GC
Firmware : 2CV102M3
Serial Number : CVPO016502VG080JGN
Disk Size : 80.0 GB (8.4/80.0/80.0/80.0)
Buffer Size : Unknown
Queue Depth : 32
# of Sectors : 156301488
Rotation Rate : ---- (SSD)
Interface : Serial ATA
Major Version : ATA/ATAPI-7
Minor Version : ATA/ATAPI-7 T13 1532D version 1
Transfer Mode : ---- | SATA/300
Power On Hours : 14225 hours
Power On Count : 2852 count
Host Writes : 14101 GB
Temperature : Unknown
Health Status : Good (100 %)
Features : S.M.A.R.T., 48bit LBA, NCQ, TRIM
APM Level : ----
AAM Level : ----

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
03 100 100 __0 000000000000 Spin Up Time
04 100 100 __0 000000000000 Start/Stop Count
05 100 100 __0 000000000010 Re-Allocated Sector Count
09 100 100 __0 000000003791 Power-On Hours Count
0C 100 100 __0 000000000B24 Power Cycle Count
C0 100 100 __0 000000000135 Unsafe Shutdown Count
E1 100 100 __0 00000006E2BF Host Writes
E2 100 100 __0 000000001C28 Timed Workload Media Wear
E3 100 100 __0 000000000000 Timed Workload Host Read/Write Ratio
E4 100 100 __0 0000000D060C Timed Workload Timer
E8 100 100 _10 000000000000 Available Reserved Space
E9 _93 _93 __0 000000000000 Media Wearout Indicator
B8 100 100 _90 000000000000 End to End Error Detection Count

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0040 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 4356 504F 3031 3635 3032 5647 3038 304A 474E 2020
020: 0000 0000 0000 3243 5631 3032 4D33 494E 5445 4C20
030: 5353 4453 4132 4D30 3830 4732 4743 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 0000 2F00
050: 4000 0000 0000 0007 3FFF 0010 003F FC10 00FB 0110
060: F8B0 0950 0000 0007 0003 0078 0078 0078 0078 4020
070: 0000 0000 0000 0000 0000 001F 0506 0000 0048 0040
080: 00FC 001A 746B 7D01 6163 7469 BC01 6163 007F 0001
090: 0001 0000 FFFE 0000 0000 0000 0000 0000 0000 0000
100: F8B0 0950 0000 0000 0000 0008 4000 0000 5001 5179
110: 5932 5B72 0000 0000 0000 0000 0000 0000 0000 401C
120: 401C 0000 0000 0000 0000 0000 0000 0000 0029 0000
130: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
140: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0001
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 0001 0000 0000
220: 0000 0000 101F 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 01F0 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 C8A5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 05 00 03 20 00 64 64 00 00 00 00 00 00 00 04 30
010: 00 64 64 00 00 00 00 00 00 00 05 32 00 64 64 10
020: 00 00 00 00 00 00 09 32 00 64 64 91 37 00 00 00
030: 00 00 0C 32 00 64 64 24 0B 00 00 00 00 00 C0 32
040: 00 64 64 35 01 00 00 00 00 00 E1 30 00 64 64 BF
050: E2 06 00 00 00 00 E2 32 00 64 64 28 1C 00 00 00
060: 00 00 E3 32 00 64 64 00 00 00 00 00 00 00 E4 32
070: 00 64 64 0C 06 0D 00 00 00 00 E8 33 00 64 64 00
080: 00 00 00 00 00 00 E9 32 00 5D 5D 00 00 00 00 00
090: 00 00 B8 33 00 64 64 00 00 00 00 00 00 00 00 00
0A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 01 00 00 71
170: 03 00 01 00 01 01 01 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 B7

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 05 00 03 00 00 00 00 00 00 00 00 00 00 00 04 00
010: 00 00 00 00 00 00 00 00 00 00 05 00 00 00 00 00
020: 00 00 00 00 00 00 09 00 00 00 00 00 00 00 00 00
030: 00 00 0C 00 00 00 00 00 00 00 00 00 00 00 C0 00
040: 00 00 00 00 00 00 00 00 00 00 E1 00 00 00 00 00
050: 00 00 00 00 00 00 E2 00 00 00 00 00 00 00 00 00
060: 00 00 E3 00 00 00 00 00 00 00 00 00 00 00 E4 00
070: 00 00 00 00 00 00 00 00 00 00 E8 0A 00 00 00 00
080: 00 00 00 00 00 00 E9 00 00 00 00 00 00 00 00 00
090: 00 00 B8 5A 00 00 00 00 00 00 00 00 00 00 00 00
0A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 A3

----------------------------------------------------------------------------
(2) WDC WD5000BMVV-11GNWS0
----------------------------------------------------------------------------
Enclosure : WD My Passport 071A USB Device (V=1058, P=071A, sa1) - wd
Model : WDC WD5000BMVV-11GNWS0
Firmware : 01.01A01
Serial Number : WD-WXH1C3068294
Disk Size : 500.1 GB (8.4/137.4/500.1/500.0)
Buffer Size : 8192 KB
Queue Depth : 32
# of Sectors : 976773168
Rotation Rate : 5400 RPM
Interface : USB (Serial ATA)
Major Version : ATA8-ACS
Minor Version : ----
Transfer Mode : ---- | SATA/300
Power On Hours : 31207 hours
Power On Count : 217 count
Temperature : 33 C (91 F)
Health Status : Good
Features : S.M.A.R.T., APM, AAM, 48bit LBA, NCQ
APM Level : 0080h [ON]
AAM Level : 80FEh [ON]

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 200 200 _51 000000000000 Read Error Rate
03 152 149 _21 000000000D26 Spin-Up Time
04 _94 _94 __0 000000001823 Start/Stop Count
05 200 200 140 000000000000 Reallocated Sectors Count
07 200 200 __0 000000000000 Seek Error Rate
09 _58 _58 __0 0000000079E7 Power-On Hours
0A 100 100 __0 000000000000 Spin Retry Count
0B 100 100 __0 000000000000 Recalibration Retries
0C 100 100 __0 0000000000D9 Power Cycle Count
C0 200 200 __0 000000000039 Power-off Retract Count
C1 172 172 __0 000000014AE3 Load/Unload Cycle Count
C2 114 100 __0 000000000021 Temperature
C4 200 200 __0 000000000000 Reallocation Event Count
C5 200 200 __0 000000000000 Current Pending Sector Count
C6 100 253 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 100 253 __0 000000000000 Write Error Rate

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 427A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2057 442D 5758 4831 4333 3036 3832 3934
020: 0000 4000 0032 3031 2E30 3141 3031 5744 4320 5744
030: 3530 3030 424D 5656 2D31 3147 4E57 5330 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 0000 2F00
050: 4001 0000 0000 0007 3FFF 0010 003F FC10 00FB 0100
060: FFFF 0FFF 0000 0107 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 1F06 0000 004C 0040
080: 01FE 0000 746B 7F09 6123 7469 BE09 6123 007F 0049
090: 0049 0080 FFFE 0000 80FE 0000 0000 0000 0000 0000
100: 6030 3A38 0000 0000 0000 0000 6003 0000 5001 4EE6
110: 0031 4ED3 0000 0000 0000 0000 0000 0000 0000 4018
120: 4018 0000 0000 0000 0000 0000 0000 0000 0021 0000
130: 0000 0000 0000 16FE 0123 0000 0000 0000 0000 0000
140: 0000 0000 0004 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 7031 0000 0000 4000
210: 0000 0000 0000 0000 0000 0000 0000 1518 0000 0000
220: 0000 0000 101E 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 1000 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 DEA5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 C8 C8 00 00 00 00 00 00 00 03 27
010: 00 98 95 26 0D 00 00 00 00 00 04 32 00 5E 5E 23
020: 18 00 00 00 00 00 05 33 00 C8 C8 00 00 00 00 00
030: 00 00 07 2E 00 C8 C8 00 00 00 00 00 00 00 09 32
040: 00 3A 3A E7 79 00 00 00 00 00 0A 32 00 64 64 00
050: 00 00 00 00 00 00 0B 32 00 64 64 00 00 00 00 00
060: 00 00 0C 32 00 64 64 D9 00 00 00 00 00 00 C0 32
070: 00 C8 C8 39 00 00 00 00 00 00 C1 32 00 AC AC E3
080: 4A 01 00 00 00 00 C2 22 00 72 64 21 00 00 00 00
090: 00 00 C4 32 00 C8 C8 00 00 00 00 00 00 00 C5 32
0A0: 00 C8 C8 00 00 00 00 00 00 00 C6 30 00 64 FD 00
0B0: 00 00 00 00 00 00 C7 32 00 C8 C8 00 00 00 00 00
0C0: 00 00 C8 08 00 64 FD 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 40 38 01 7B
170: 03 00 01 00 02 A7 05 00 00 00 00 00 00 00 00 00
180: 00 00 01 04 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1D

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 33 C8 C8 C8 C8 00 00 00 00 00 00 03 15
010: 00 00 00 00 00 00 00 00 00 00 04 00 00 00 00 00
020: 00 00 00 00 00 00 05 8C 00 00 00 00 00 00 00 00
030: 00 00 07 00 C8 C8 C8 C8 00 00 00 00 00 00 09 00
040: 00 00 00 00 00 00 00 00 00 00 0A 00 00 00 00 00
050: 00 00 00 00 00 00 0B 00 00 00 00 00 00 00 00 00
060: 00 00 0C 00 00 00 00 00 00 00 00 00 00 00 C0 00
070: 00 00 00 00 00 00 00 00 00 00 C1 00 00 00 00 00
080: 00 00 00 00 00 00 C2 00 00 00 00 00 00 00 00 00
090: 00 00 C4 00 00 00 00 00 00 00 00 00 00 00 C5 00
0A0: 00 00 00 00 00 00 00 00 00 00 C6 00 00 00 00 00
0B0: 00 00 00 00 00 00 C7 00 00 00 00 00 00 00 00 00
0C0: 00 00 C8 00 00 00 00 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 7D

Arc · Oct 24, 2014

The SMART looks good.

IMHO you should put the computer to sleep for a couple of times to see how it reacts now. Let us know for any further BSOD. If teh dump not recorded, let us know if the BSOD is is stop 0x7A or stop 0xF4, or anything else.

Kernel_Data_Inpage_Error BSOD after waking from sleep mode

tobyps

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Arc

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tobyps

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Arc

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tobyps

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Arc

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