keyboard doesn't work after program installs

[vicvic]

Hi all

I have just reinstalled my girlfriends Dell. I am having a problem where every time i install any program eg itunes or drivers. The computer keyboard stops working until i enter safemode.

Any ideas how i might be able to fix the problem.

the computer is a Inspiron 1545

cheers

 

[Lordbob75]

Update motherboard drivers, and try sfc /scannow from an elevated command prompt.

~Lordbob

 

[vicvic]

in the process of updating drivers - still in download stage.

I tried sfc /scannow and the keyboard didn't work after a restart and had to enter safemode.

Dell doesn't have the a keyboard driver listed on there website. Could i just uninstall the driver and let it update.

 

[Lordbob75]

USB or PS/2 keyboard?

~Lordbob

 

[vicvic]

laptop - under device manager it saids that it is a standard PS/2 keyboard

 

[Lordbob75]

Oh, its a laptop?

I am going to recommend a repair install.

~Lordbob

 

[vicvic]

Just did a repair start

still playing up running another sfc /scannow while the keyboard isn't working to see what happens

 

[vicvic]

I might just ring dell tomorrow to get some disks of them. Might be a buggie recovery panel.

thanks for your help

 

[vicvic]

worked out what the issue is

I had stopped a couple of dell programs from auto running. This seem to stop the keyboard. I have turned them back on and the issue has gone

 

[Lordbob75]

worked out what the issue is

I had stopped a couple of dell programs from auto running. This seem to stop the keyboard. I have turned them back on and the issue has gone

Ah, so you turned off the keyboard driver. Yeah, that would do it...

~Lordbob

 

[vicvic]

I don't think i turned off the keyboard driver. I turned off Go assist program in auto run.

Go Assist causing the computer's ( so it seemed) on a wifi connection to have slow down, or through them off the connection. (this has happened on 3 networks) It would still running even when it was disabled in services. I have now just uninstalled it. As she is going to call me before dell anyway. I have had no keyboard issue since the uninstall.