keyboard problem

[thizzguy]

i currently own a sony vaio laptop and after i upgrade to window 7 my keyboard keys would skip some times when i type and when ever i press the audio button on my key board, the audio image wont display on the screen HELP!! I have tried re installing the keyboard but that didnt not fix the issue.

VGN-CS190
computer specs:
* 2.66GHz (T9550) – 2GHz (T6400) Intel Core 2 Duo Processor
* Intel Centrino 2 processor technology available
* Up to 1066Mhz Front Side Bus Speed
* 2MB – 6MB L2 Cache available
Memory & Storage
* Up to 400GB4 hard disk drive
* Up to 4GB DDR2 SDRAM
Hardware
* QWERTY keyboard, 82 keys with 2.5mm stroke and 19.05mm pitch
* Built-in 1.3 megapixel MOTION EYE camera and microphone
* Electro-Static touch pad
* Biometric Fingerprint Sensor

 

[WalkerA WinTeam]

Hi thizzguy,

Please fill out your System Specs as completely as possible so we can better assist you.

Cheers,

Walker
Windows Outreach Team

 

[Carl Lawrence]

I would say perhaps it is a hardware issue, but without your full specs I cannot be sure.

 

[WalkerA WinTeam]

Hi thizzguy,

Thanks for adding your specs. When you say you reinstalled the keyboard, do you mean you reinstalled the drivers? If not, try updating the input driver via the Device Manager now. Let me know if that helps.

Cheers,

Walker
Windows Outreach Team

 

[thizzguy]

how do you update the input driver via device manager?

 

[thizzguy]

That is actually what I did but it still didn't worko

 

[WalkerA WinTeam]

Thizzguy, can you please tell us exactly what you have tried so far? Also, are you running Windows 7 32-bit or 64-bit?

Walker
Windows Outreach Team

 

[thizzguy]

Currently all I have done is removing the keybaord drive in device management n then restaeting the computer. That is all I have done so far n the issue is still there. I am running a 32bit system

 

[DSoCal]

I just bought a new Dell Vostro 1320 Laptop (13.3' Display) with Windows 7 Pro and I use MS Office 2003 Student and Teacher Edition.

Since I got the new laptop, it has been replaced twice, with Vostro 3300's (updated laptop) with W7 Pro.

Dell cannot explain or fix keyboard problems I'm having. Whether I type in WOrd, Notepad, fill out a form, etc., my keyboard is wild and acts like it's full of hotkeys with special functions. A 't' gets me to "Find and Replace". A 'w' gets me centered and other letters will bring up a new browser window, blank the screen, convert typed words into italics, etc. It's monstrously annoying and Dell has spent over 30 hours with no fix. We have used Malwarebytes and other antivirus scanners to no avail.

If you find a fix to your problem, please let me know and if anyone else out there has a problem like mine, please contact let know how you fixed it.

BTW, I use Roboform for passcards, and I used the Easy Transfer Utility in W7 to transfer properties and data. When I first had the problem, I reinstalled W7 Pro and transferred only data, without settings info with no improvement.

 

[Petey7]

davesantore, can you provide a list of what keys do what? Have you tried re-seating the keyboard? Have you ran any kind of diagnostics test?

 

[DSoCal]

Keyboard, W7Pro

Thanks for your reply. I typed this reply to you 3x with the laptop keyboard and after around 2 paragraphs of words, a keystroke made all text disappear. Dell Gold Tech Support has been on phone with me for over 40 hours. we have reinstalled W7Pro, redone restore 1 step at a time, used W7 Easy Installer 3 times, with and without windows settings, scanned for viruses several times, etc.

In safe mode and on notepad, it's fairly good but still quirky. I also use MS Office 2003 Student and Teacher and tried Open Office to see if Office was the problem.


The only thing that works is an external, usb keyboard.

I'd be really grateful if you know what to do or where I can go for help? Dell is stumped.

 

[Petey7]

It sounds like a stuck key. The reason I wanted a list of what key does what is so I can determine which one, if any is stuck. Ctrl, Alt, Fn, and a couple others cause different stuff to happen when striking different keys.

Might want to get Dell to tell you how to take the keyboard out and put it back in. Sometimes this solves keyboard problems.

 

[DSoCal]

Thanks, but it's much more than a stuck key. Have since found very many users at MS having same problems with laptop keyboards, all W7!!

 

[Petey7]

Anything else in common besides using Windows 7?

 

[DSoCal]

Dell Gold Tech Support has spent over 40 hours on teh phone with me. They replaced the keyboard and mouse twice, then replaced the system. We did virus scans, registry scans, and countless other routines. It is now clear to me that this is a W7 problem.

 

[CarlTR6]

It seems to me if it were a Windows 7 problem, a whole lot of us would be having this problem, not just a relatively few folks with certain laptops.

I'm not criticizing you at all nor putting you down. I am simply trying to figure out where the problem lies and what the cause is.

 

[DSoCal]

Hey, I appreciate your words and I don't think you're being critical. As I write, I'm on the phone again with Dell Gold Tech Support and they say a few of them are in the lab trying to recreate my problem. Others in the tech support room are "doing research". The Manager of Tech support says he has heard of this exact problem with windows and believes it's a driver issue and a W7 problem. What you say makes sense...

 

[Petey7]

However, I'm all for bashing Dell. Their might be some kind of driver compatibility issue. Does you computer have a driver you installed for the keyboard? Beyond that, I am stumped. I've never heard of anything like this before. Especially if replacing the mother board doesn't fix it. If I were you I would demand Dell give you a new computer of equal or slightly lesser value, or a refund. You shouldn't have to put up with such a ridiculous problem older Vostros don't have with 7. Especially since everything before the 1X20 models aren't considered by Dell to be 7 compatible. Make them give you a Studio 15/17 and be done with it.

 

[Petey7]

Okay, I took a while to write that and see that Dell agrees with me on it being a driver issue. I still think that you should get them to give you a different computer, as yours is barely usable.

 

[CarlTR6]

Hey, I appreciate your words and I don't think you're being critical. As I write, I'm on the phone again with Dell Gold Tech Support and they say a few of them are in the lab trying to recreate my problem. Others in the tech support room are "doing research". The Manager of Tech support says he has heard of this exact problem with windows and believes it's a driver issue and a W7 problem. What you say makes sense...

I hope this means that Dell is on the road to fixing the driver problem - or I hope you can get a new computer out of it. Do keep us posted.