keys swapping

[michalok]

Hi there folks.

First of thanks for giving us a great place to ask and give some help.
Second , i am dutch and my english skills are not very great.
So ill try the best i can.
My girlfriend has a Compaq pressario cq61 notebook,
Windows 7 premium 64b , AMD Sempron 2ghz CPU , 2gb ram mem.
Internet Explorer 8.0

Now the problem that we are having is that everytime you get a new information field to fill in (like MSN loggin or what ever URL your trying to type in)
On most occasions when you switch to a new field the keys are 'swapping"
When you try to fill in your email adress the @ gets swapped for random other "keys" like " or % .
After pressing CTRL + shift the keys are set back to normal but only till the next text field needs to be filled.
I ran all available updates, and its a legitemate windows version.
Sorry for my dodgy explanations but i have no clue what its called.
allso when you try to logg out of a website you keep logged in even when i ditch the cookies / historys etc etc you keep logged in .
If i am failing on info please let me know .
Thanks in advance folks

Micha

 

[Bare Foot Kid]

Hello michalok, welcome to Seven Forums!



Have you had this issue the entire time you've had the PC or has it just begun in the last day or so?

 

[michalok]

yeop

yes , she is having this issue from the moment she started her comp the first time.
I got a moderate computer skills, but i cant seem to grasp where these bugs are coming from

 

[Bare Foot Kid]

Hello again.



Have you communicated with Compaq about this as it seems it may be an issue with the PC keyboard? Have a look at the link below; be sure to post back and keep us informed.


Get Support - Compaq Presario products

 

[michalok]

Not yet

She bought the laptop from a mailorder catalog company thingy.
So i dont know who to adresl, the company that she bought it from because they have business deal with the computer factory, or the computer manufactorer.
They both point the finger to eachother ..
Since my neighbour girl has the same issue with windows 7 pro on a desktop pc ( non compaq) i thought it might be an windows issue .
really like to complimente this website on the speedy reply's !

 

[Bare Foot Kid]

So you have communicated this to Compaq and they're no help to you, is the PC still under warranty?

 

[Dwarf]

This is a keyboard input language problem. What symbol do you get when you press Shift 2 ? What is the symbol printed on that key on your keyboard (and I'm talking about the key on the main part of the keyboard, above the QWERTY keys, and not the separate numerical keypad). If it is " then it is UK English, but if it is @ then it is US English. If neither, then it is probably another language.

Whatever the case, have a look here http://www.sevenforums.com/tutorials/86239-keyboard-layout-change.html and change the language to suit your keyboard.

 

[michalok]

contradictive

Sorry my message was indeed a bit contradictive ( if thats correct word).
I emailed Compag and the mailorder thingy, have not called them yet is what i tryed to say,.

About the keyboard layout, indeed has an @ above the 2 (on main part of keyboard).
And it has $ sign on 4 so i thought it was US .
Ill Give English U.S a shot.
Thanks for the help so far really apreciated .
If i can repay the favor please let me know .

 

[Bare Foot Kid]

Just be sure to post back so we know if you found a solution.

 

[michalok]

ofc

i will !

i tryed to set the keys to U.S english but problem still excists .
I got recommended by Compaq to use the recovery cd´s , ill try that after my downloads are done.
So ill get back to it .
thanks folks

 

[Bare Foot Kid]

Yes, do remember to post back so we'll know how it sorts out!

 

[pacinitaly]

Hello Friends,


try this. it has worked on my vista & win7 gateway laptops perfect!!!!!!!

 

[michalok]

changed the keyboard settings to "Us / english" ( normal) and there were some settings open for fiddling ( i dont know correct word for it) .
We tryed several settings and rebooted the laptop after each try.
After some try's it we finaly got it working, but i dont recall all the steps taken.
Is there a way to find out so i can post it here ?
Maybe good to know for future reference.
If there is anything but anything i can do to repay the help, i'd be glad to .

 

[Bare Foot Kid]

Hello again michalok.



You don't have to re-pay anything, we're here to help; glad you found a solution that worked for you, thanks for the update.