Kind of unique HP OEM problem

[DerNebel]

Hi guys!

First off, I kind of feel like a leech, just barging in here and asking questions, but I'm really stumped about what to do here.

The story is this: Back in the pre-7 days, I bought an HP-laptop with a 64bit Vista OS. It qualified for the free upgrade to Windows 7, which I of course also had in 64bit. All was peaches and cream for quite some time, until the laptop broke down. Luckily I had bought extra insurance for it, and I had it repaired. Problem is, it was restored to factory defaults. Almost.

I got the computer back with a 32bit OS, and my upgrade discs only contain the 64bit version of Windows 7 Home Premium, and thus I can't upgrade. I am really stumped here, because the official warranty is no longer in effect, so I can't get tech support.

What do I do here? The copy of Windows 7 is legally mine, should I pirate Windows Vista with the sole intention of upgrading to my legit copy of Windows 7? Or do you think it's possible to get either a 64bit Vista or 32bit upgrade from HP?

Thanks in advance!

EDIT: I just realised this should probably be in the Installation subforum. Didn't see it when I looked through the list first time. If a moderator could be so kind as to move it?

 

[stormy13]

DerNeebel welcome to the Seven Forums.

Assuming that you have an actual Windows 7 upgrade disk and not some HP modified version, then you can follow this,

http://www.sevenforums.com/tutorials/31402-clean-install-upgrade-windows-7-version.html

to do a clean install with it.

 

[Wallonn7]

Hi DerNebel and welcome to SF!
It was a HP mistake. Therefore, it is clear its duty to redo the work with no charge. Contact HP Service whose did the work and let them know their mistake.

 

[DerNebel]

DerNeebel welcome to the Seven Forums.

Assuming that you have an actual Windows 7 upgrade disk and not some HP modified version, then you can follow this,

http://www.sevenforums.com/tutorials/31402-clean-install-upgrade-windows-7-version.html

to do a clean install with it.

It is an OEM version of the upgrade disc eg HP has tampered with it.
Ill go to the place I bought it on monday.

 

[theog]

Did you make your Recovery Disks?

How to make HP Recovery DVD disks:
Recover Windows Vista Operating System Using HP Recovery - HP Customer Care (United States - English)

How to make HP Recovery USB disk:
Creating a Recovery Disk on a USB Flash Disk HP Pavilion dv6700z CTO Entertainment Notebook PC - HP Customer Care (United States - English)

 

[DerNebel]

Did you make your Recovery Disks?

How to make HP Recovery DVD disks:
Recover Windows Vista Operating System Using HP Recovery - HP Customer Care (United States - English)

How to make HP Recovery USB disk:
Creating a Recovery Disk on a USB Flash Disk HP Pavilion dv6700z CTO Entertainment Notebook PC - HP Customer Care (United States - English)

I'm afraid not, and if I did, they're probably buried under a lot of other discs. I don't think I'd have kept them after the first upgrade.