Laptop hang with buzz sound, persist after reformatting

[Tyrhung]

Not sure if mine is considered BSOD (there isn't any blue screen, it just hang/freeze with buzz), my laptop just hang there and frequently comes with a buzz sound. It depends on the program being in use. With media playing (Browser stream or MPC), there will be a buzzing sound when it hang. If it was on a normal window explorer, there isn't any.

It happened a month ago, from occasionally to now frequently several times each day. So i reformatted my laptop 3 days back, however the problem persist. Now the freezing can happen anytime, even at the windows log in screen before seeing the desktop.

I've uploaded the DM log collector as well as told by BSOD - Posting Instructions and the msinfo32 if required.

Here are my Laptop Specs using dxdiag in "run"

OS:Windows 7 Home Premium 64-bit
BIOS: AMIBIOS Version 05MX.M008.20110525.SCY
Processor: Interl(R) Core(TM) i5 CPU M 460 @ 2.53GHz
Memory: 6144MB RAM

Display
Intel(R) HD Graphics
Approx total Memory: 1696MB
Chip Type: Intel(R) HD Graphics (Core i5)

Sound
Realtek HIgh Definition Audio

Any help will be greatly appreciated!

 

[Arc]

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.

OS Name    Microsoft Windows 7 Home Premium
Version    [COLOR=Red]6.1.7600 Build 7600[/COLOR]

• Learn how to install Windows 7 Service Pack 1 (SP1)
• Service Pack and Update Center - Microsoft Windows

Report us for any further issue after installing Service Pack 1.

 

[Tyrhung]

Thanks Arc. Will install the service pack 1 once i reach home And report back on the result.

Cheers

 

[Tyrhung]

Arc

It freeze on me again with buzzing sound even after installing svc pack 1.

It happened while playing media using mpc.

 

[Arc]

Now, your computer is having dual graphics, switchable. The nvidia one is for heavy graphics oriented jobs, and teh intel one is for other things including videos. But teh intel graphics driver is very old, it is of 2010, apparently.

Use Intel® Driver Update Utility to update the intel graphics as the next step. Report us the resulting situation.

 

[Tyrhung]

Alright Arc.

Will do it and report back on the status after updating. Do you need me to run anything eg msinfo32 again??

 

[Arc]

Not before any other issue occurs.

 

[Tyrhung]

The installer return with this result. attached

Trying to find the driver update on Samsung website now.

 

[Tyrhung]

I've updated my intel hd graphics driver. But it seem to be the same version.

The freezing continues.

One thing to note is that it hasn't freeze while i am playing game.

 

[Arc]

Do the Blue Screen of Death (BSOD) Posting Instructions one more time and let us see the data.

 

[Tyrhung]

Alrighty. Will do the bsod posting and attach result asap.

Thanks Arc

 

[Tyrhung]

BSOD posting as instructed

 

[Tyrhung]

this attachment is the latest, being just after the freezing - hard reset.

 

[Arc]

---------------
Display Devices
---------------
          Card name: Intel(R) HD Graphics
       Manufacturer: Intel Corporation
          Chip type: Intel(R) HD Graphics (Core i5)
[COLOR=Red]   Driver Date/Size: 7/20/2010[/COLOR] 09:10:34, 6544896 bytes

See how old the driver is. It is supposed to fail. If Samsung does not have any latest driver there, better you break their customized settings.

Do a Clean Reinstall - Factory OEM Windows 7 which will supposed to get the necessary drivers via windows update. See how it goes.

 

[Tyrhung]

Thanks arc. I will read up on that long list now on the steps

Will get back soon

 

[Tyrhung]

I read up on the clean reinstall. However I dont know my cd key. Or rather i wad not given one. It was preinstalled.
Even the restore factory setting also does not require it.

Can it still be done?

 

[Layback Bear]

Your laptop should have one of these Microsoft stickers on the bottom or maybe in the battery compartment. It should have the COA key on it.

View attachment 357475

 

[Tyrhung]

Thanks layback. The bottom of my laptop does not had the sticker. I will check the battery(need to disassemble the laptop) next.

 

[Arc]

You may use Belarc Advisor.

Download, install and run it. It will open with your default internet browser. Scroll down to this part ....

View attachment 357502
​

The key (in the bracket) is that one that you require.

 

[Tyrhung]

Thanks Arc and bear. I wi run the clean reinstall and see if the problem persist.

Will report back with the result.