Laptop keeps turning off

[kitt3n]

Hi,

I would be grateful for any help with this. For some reason yesterday my laptop just decided to cut out & turn it self off. When I restart it in safe mode with networking it seems to stay on but if I try to load it with normal windows it just cuts out.

I think it must be some kind of software issue but I don't know where to start trying to fix it. Has anyone got any ideas? Thanks.

 

[Thorsen]

Well, there could be quite a few causes for this.

First thing I would suspect is a driver issue since the PC works in Safe Mode. Usually you would see a BSoD (Blue Screen of Death), but if your system is set to restart when this error occurs, you won't see it. I would first check to see if you have this set up to show BSoD's: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

In that tutorial make sure that the computer is not set to automatic restart.

If you get a BSoD when the computer shuts down now, we will have a place to start from.

 

[DMHolt57]

If you could fill in the My System Specs in your profile with the model number and tell us when purchased, we could help you more easily. The problem you describe sounds like an overheating issue, maybe download a program that shows your hardware temps. CPUID has HWMonitor, Speedfan and PCWizard also show temps...

 

[gregrocker]

Other Troubleshooting Steps for Windows 7.'

If it won't start or you can't run the steps from Safe Mode use these steps for Troubleshooting Windows 7 Failure to Start.

I would start with the hardware tests in either tutorial.