Solved Laptop Shuts Down Suddenly 0x8000000000000002

[BWpunisher]

Hey everyone, so I recently got my laptop (ASUS G53JW) back from the ASUS service centre and that was to replace the DC jack port as the pin broke off in the port from the charger. They didn't change the motherboard, just the port as it was a defective part and caused the pin to break off.

I have no idea what they did to my laptop at the service centre, but since getting it back (yesterday) I have an issue with the laptop....I have started to get random shut downs without any warning at all. I am just sitting browsing the internet or playing a game and the laptop powers off without any blue screen, error, or warning. It boots back up right away, except for the latest time where it powered off (shortly after I plugged in my iPod) and then it kept shutting down in the boot screen about twice. I unplugged the iPod cord (and thus the iPod itself) from the USB port and that seemed to allow it to boot back up. Funny thing has started to occur as I changed what USB port I plug the iPod into, it randomly starts charging and then stops (but the cord is still plugged in)....

I checked event viewer, as I don't get a BSOD or anything and this is what I keep getting every single time these shut downs occur:

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2012-03-31T20:18:01.677228500Z

EventRecordID 21875

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Home-PC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0


Please tell me this isn't a hardware issue yet again....I am getting very sick and tired of ASUS and this laptop...I've had the HDD go on it in Dec and had to RMA it....and the charger pin breaking off twice....this is my latest issue with the laptop and it's annoying because I lose what I am doing.

I am thinking it is a driver issue as I checked my PC temp thru a program and the GPU temp and it seems fine. They're normal temps for my laptop, so I doubt it is overheating. I also had a fan plugged in, but I took it out just now because it may be an issue with the USB ports....I don't know but I am very frustrated as I just got this back from the service centre yesterday and 2 hours from that this shutdown issue occurs.

Obviously it is something ASUS did during their lovely RMA process. They didn't do a fresh install of windows or anything. Just replaced the DC jack and according to the RMA form I got, they did a Fulmark stress test and it says it passed.

EDIT: and just after typing this, I realized that my mouse has stopped working and it is still plugged into the USB port...sometimes it lights up again and it works but after a bit it stops again. What the heck is going on here?

EDIT 2: and now it seems to be stable again, I took my iPod charger cord out of the USB port it was in, and the mouse became fine, then I plugged the iPod USB back in and it's also fine...both are working fine so far...just waiting for the next shutdown, I suppose. I am going to keep my fan unplugged as well just to see if it resolves anything. The fan runs off the laptop itself, and plugs into two USB ports...so maybe that contributed? I had this fan for a month or two tho and it hasn't made any issues. This shutdown problem has started since yesterday when I got my laptop back from RMA.

 

[zigzag3143]

Event ID 41 Task 63 is merely thy\at the computer shutdown unexpectedly. If you are not having BSOD's please upload your event viewer logs


Please provide us with your Event Viewer administrative logs by following these steps:


Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.

 

[BWpunisher]

Here it is. Thank you for any help that anyone can offer. This is very frustrating.

Some of the shutdowns occured as my sister was browsing the internet and she says she wasn't doing anything else on the laptop at the time. It just shutdown as she browsed her sites. So maybe it is a hardware issue yet again. IDK but I will leave it to the experts as I know nothing about this

 

[BWpunisher]

Just got another shutdown. I booted up my laptop, and everything was fine. The only thing I had plugged into my laptop's USB ports is my mouse.

I decided to plug in my iPod charger cord into one USB port and that made the mouse stop working and the laptop never read my iPod charger...so I took that out and tried another port and that shut down my laptop again. No BSOD just a shut down and then when I press the power button it turns on again with no issues. I just plugged in the mouse into the same USB port that I plugged the iPod charger into to see if it is an issue with the port itself and it didn't shutdown my laptop. It proceed to install the driver for the mouse for that USB port...the laptop froze for a few seconds and then unfroze and it said the driver installed sucessfully. No shutdown as of yet.

So I am just guessing here but it is a driver issue with my laptop?

 

[writhziden]

USB Recommendations for driver/power issues:

• Start with http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state, use a hard reset to resolve hardware and software issues which works for all computers, not just HP Pavilions (minus the HP driver update step).

 

[BWpunisher]

I followed the steps in this thread - http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html

And what happened was, the exact same thing. When I plug my iPod charger into the port it's always been plugged into, it just disconnects and then reconnects over and over again despite the cord still being plugged in the entire time. When I take the cord out to plug it into the USB port on the other side of the laptop, it shutsdown right away.

I have no idea what is causing this issue. I really don't want to do a fresh install, especially for it to maybe still end up doing the same thing.

Any other ideas about what could be causing these shut downs?

Another thing that may or may not be useful but after I uninstalled all the faded out USB ports, I plugged my mouse back in and that worked fine...I then plugged in my iPod charger cord to the same port I've always had it in and the laptop proceeded to install the driver for it, it then gave me the notification that the driver could not be installed successfully because the "device has been disconnected" despite me not removing it or the cord. It was after that I tried the different port and it shut down.

 

[writhziden]

Have you tried Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English) as well? It could still be a power state issue if you have not done that step.

 

[BWpunisher]

I just tried that and it didn't work. I don't even know if I did it right...I have an ASUS G53JW, and what I did was I first removed the AC cord from the laptop so it was just on battery and I disconnected all USB devices, everything even the internet cord. I removed the battery and the laptop shut down since there was no power source. I don't think it was supposed to do that for the hard reset but idk as I've never done one before so I proceeded to hold the power button for 15 seconds. After that I inserted the battery back in, I powered up and connected all devices when it was booted up. The mouse plugged in fine, everything except the iPod charger cable. I don't know if this info is useful but I plugged it into the other USB port on the right side of the laptop (where the DC jack is and all that) and THAT was when it shut down. I hadn't even plugged in the iPod. Just the cord itself and right away it shut down.

 

[BWpunisher]

Could the cord itself be causing the shutdowns?

I have a second laptop (an HP) that I barely use aside from lectures and I need to charge the iPod so I stuck it into the other laptop where I would usually do so and what happens is the iPod connects and disconnects just as it does when I plug it into the USB port I usually do on the ASUS...this laptop doesn't shutdown tho so far.

I am going to borrow an iPod charger cable from a friend and see what happens, if the shutdowns still occur while plugging it into my ASUS. This may be in awhile tho and is this even possible for something like the cable itself to cause such shutdowns?

 

[writhziden]

It sounds like you have a bad cord that may have shorted out something on the motherboard of the laptop. And before you removed the battery on your laptop, you were supposed to shut it down and turn it off. Guess I should have given my steps since the HP steps do not include that step and just assume every user would know this.

1. Shut down and turn off the computer.
2. Unplug the computer from the wall or surge protector (then remove the battery if it is a
   laptop).
3. Hold down the power button for 30 seconds (the HP site says 15, but 30 ensures all power
   is drained). This closes the circuit and ensures all power from components is drained to clear
   the software connections between the BIOS and hardware and clear any corruption in the
   temporary memory.
4. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back
   into the wall.
5. Turn it on to reinitialize the software connections between the BIOS and hardware.

 

[BWpunisher]

Hmmm ok. I just found an extra iPod cord and first I plugged it into the HP...all was well, it no longer disconnected and reconnected. I decided to try and plug it into the ASUS (where the problem first occured) and that same port where it would shut down right away following plugging the cord in, read the cord and iPod and so far no shutdown. I will wait to see what happens, but so far it looks like the problem has been resolved.

If it still does this, I will proceed to follow those steps that you posted, but based on what I have told you do you think that everything is fine?

I really appreciate the help. It is so frustrating to have to keep having issues with this laptop especially since I just got it back from RMA.

 

[writhziden]

I do not think the reset steps are necessary at this time. See how the system responds for a few days and post back whether it is solved or not. Best of luck!

 

[BWpunisher]

Ok. Thanks so much! I am hoping it was just the cord and nothing else!

Also, I am worried when you say that it could have shorted something on the motherboard...this isn't going to be a future RMA, is it?

 

[writhziden]

You're welcome! I also have that hope.

As to the shorting behavior, it depends on whether you continue to have the problem. It may have just been the USB cord that was causing the short. Hopefully that is all it was and the laptop was just shutting down to protect itself. As I said, post back how the system is responding after a few days.

 

[BWpunisher]

I hope not. I would really hate to have to RMA this laptop for the 4th time overall and 3rd time in a matter of less than 3 months LOL.

I will post back after a few days to let you know how it is. So far it seems ok...it hasn't shut down yet with this new cord plugged into the same two ports that I was having issues with.

If the motherboard did short what kind of issues would I start to have? Just so I know what to look out for. Thanks again! (I am sure it's a simple answer but I am total noobie when it comes to hardware)

 

[writhziden]

If there is a short on the motherboard, the behavior you will likely see is the system shutting down randomly or freezing up randomly (the mouse will not move at all). It could also result in blue screen crashes.

Based on your first post, I suspect it was the iPod cord that caused all these issues and you should be fine. Let us know in a few days.

 

[BWpunisher]

I've not gotten any of that since the new cord has been plugged in. So hopefully you are correct in saying it was the old cord that caused everything.

I will post back in a few days to let you know if everything is going well. Thanks for the help!

 

[BWpunisher]

Just checking back to post that everything is working perfectly fine thus far and the issue was indeed the cord. The motherboard seems to be fine so far.

Thanks for all the help!

 

[writhziden]

You are very welcome. I am glad it was something minor.

 

[BWpunisher]

I am glad, too. I've already have too many issues with this laptop and just got it back from RMA the evening this started occuring. If it was yet another issue that required RMA, it would have been very frustrating.