laptop stays at welcome screen. only the cursor visible and it is enla

[mk1tt16v]

ok so after 3 times it still has the same error message about the recently installed device and i t still does not boot. ill go through the trouble shooting guide now.

 

[mk1tt16v]

sorry didnt see that last message gregrocker. ill try your suggestion now

 

[gregrocker]

Does it scan and then show a Win7 installation to repair as shown here:



or is the windows blank as shown here:

 

[mk1tt16v]

Yes it does. So i have a device to view this hard drive in another computer and copy all my files over so i am considering doing this then reinstalling windows 7. The disc that I am borrowing is a genuine one so if i choose the install option when it boots to the disc, can i use the existing product key? alternatively as it is a toshiba, if i press f2 when starting will this reinstall windows?

 

[gregrocker]

Then you have an installation which may require special steps to repair, checking first for infection which can prevent repair, then manually attempting to System Restore, Repair System Files, and other steps given.

 

[mk1tt16v]

ok im trying step 8 at the moment

 

[gregrocker]

Good.

 

[mk1tt16v]

ok so that is no good as it says there are no restore points

 

[gregrocker]

If it repairs you need to remember to turn on System Restore. Ask for help if needed.

You need to run Malwarebytes in Safe Mode or Windows Defender Offline from boot disk or stick now, before attempting to repair System files.

 

[mk1tt16v]

ok i am downloading windows defender now but bear with me as my internet is very slow

 

[gregrocker]

Run a full scan, then continue with steps in order from the top.

 

[mk1tt16v]

ok so finally downloaded the windows defender offline to usb. chose usb in the bios for booting then started laptop. it is now on the windows defender offline with a load bar underneath it screen. has been on this screen for a while. how long should i wait for it to start?

 

[mk1tt16v]

actually it has just stopped and given an error. it says windows defender cannot be started please contact support. error code 0x8007045d

 

[gregrocker]

Try Malwarebytes in Safe Mode, or one of the other Bootable AV's given. Some of these can also rescue your files, or there is a step for that if necessary.

 

[mk1tt16v]

okay so i downloaded the malware bytes and remotely scanned the harddrive using my other computer. these are the results

Malwarebytes Anti-Malware (Trial) 1.70.0.1100
Malwarebytes : Free anti-malware download

Database version: v2013.03.07.14

Windows 8 x64 NTFS
Internet Explorer 10.0.9200.16484
Colin :: COLIN [administrator]

Protection: Enabled

07/03/2013 21:09:37
mbam-log-2013-03-07 (21-09-37).txt

Scan type: Full scan (F:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 202142
Time elapsed: 20 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

 

[gregrocker]

I would verify this with one bootable AV scan. If clean or you wish to skip this you can move on to the next steps in order. Keep us posted on results.

 

[mk1tt16v]

ok so nothing works. think im just gonna reinstall windows.

 

[mk1tt16v]

ok so I reinstalled windows 7 but have encountered problems. I have started a new thread here:
http://www.sevenforums.com/installa...tion-not-connecting-internet.html#post2317271