LG Blu Ray Writer software

[davyburns]

Hi
I just bought an LG BE12 blu ray writer, but when I try to install the software that came bundled with it, I get "Error 1601 Windows installer cannot be accessed" I have tried all of the "fixs" on the microsoft web site, and a few more that wernt, all to no avail. LG customer service are worse than useless, and Cyberlink keep sending me emails that go round in circles
I am running Win 7 64 ultimate
I have enclosed the 2 files that Cyberlink asked for
Cheers

 

[A Guy]

Welcome to Seven Forums davyburns. Since you've already been Googling fixes, I'll suggest something you might not have found.

Download to desktop this small standalone program Safe MSI. Boot to safe mode, click on Safe MSI. It should start the windows installer. Now try to install the software. It just may work in safe mode if something normally running in windows is preventing it. Good luck. A Guy

 

[davyburns]

Thanks for that, but I'm afraid I get the same error. I also have PowerDVD by Cyberlink installed on my machine, and if I try to uninstall that, I get the same message.
Its a shame you cant get a standalone instalation of WI5
I'm beginning to hate 7!!

 

[A Guy]

It's not 7, specifically, although it is windows . OK something to try if you haven't already.

Reregister the windows installer

Press the Windows key (windows logo key) + r > In run box type

msiexec.exe /unreg

OK

Press the Windows key + r > In run box type

msiexec /regserver

OK

Try the install again. If no joy, you might try running the System File Checker

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

There is no seperate download of the Windows installer 5.0, although it is available as part of a SDK

Download details: Microsoft Windows SDK for Windows 7 and .NET Framework 3.5 SP1

It's a huge file, and a rather drastic step. I'd consider doing a Repair Install before I'd go there personally.

http://www.sevenforums.com/tutorials/3413-repair-install.html

A Guy

 

[davyburns]

Thanks, but i've tried both of those. Never had much luck with any of the repair installs either, but looks like i'll have to give it a try

 

[davyburns]

Had a look at the SDK download, and cant see any ref to WI5

 

[A Guy]

Yeah, it's not exactly easy to see.

We encourage you to download and use the latest version of the Windows Installer SDK tools (Windows Installer 5.0) included with the RTM release of Windows SDK for Windows 7.

Source

Windows Installer 5 is not available as a standalone version and you can either download Windows 7 SDK Web installer or the Windows 7 SDK ISO file. The advantage of the web installer is you can choose to install any subset of the SDK. It however requires you to be connected to the internet. The ISO file is a complete package and it can even be installed on a computer not connected to the internet.

Source

A Guy

 

[davyburns]

sorry, I dont understand the jargon

 

[A Guy]

We are assuming a Windows Installer problem, but perhaps the installation installer is corrupt. I assume it is on a CD? If the error is only on that installer, I'd see if you can't download the file from the LG site perhaps? I find no BE12, so again assume that isn't the full model#?

LG Product Support

If you get this error on multiple items, that is different. Just hate to see you chasing a problem with windows that doesn't exist.

A Guy

 

[Kipper]

If it is a disc problem you might be lucky actually; the limited cyberlink software that comes with the burner is not worth much and just there to tease you to buy the full programs.

If you have any burning software on your system it most likely will burn to BD media. If you have the latest of Nero or Roxio (not recommending them now) they will allow you to play BD media. If not you need to look at Total Media Theater 5 from ArcSoft which is the best blu-ray player software available.

I have the latest from Nero, Roxio, and almost every burning program there is which I am fortunate enough to get for free since I use and highlight these programs in optical drive reviews I have done for LG, ASUS and Sony over the past few years.

Sorry, I don't have anything to recommend for your install problem that has not been covered by A Guy already.

 

[davyburns]

Thanks Guys, I also get the problem when I try to uninstall a version of PowerDVD 11, which I had before I bought the burner. I did look at the lg site LG BE12LU30 DVD and Blu-Ray but there support is pitiful to say the least. I have a copy of Nero that I have used with the blu ray burner, but it only allows me to burn at 1x.
Time to have a look at the opposition I think.
Once again, thanks guys