Live Mail Crashes on Sending - Exception code: 0xc0000005

[Pewit]

WLM crashes when sending mail - seemingly on a random basis:

Error report
Log Name: Application
Source: Application Error
Date: 8/02/2011 11:15:12 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Acer-5738G
Description:
Faulting application name: wlmail.exe, version: 15.4.3508.1109, time stamp: 0x4cda7a4f
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x61254e00
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-02-08T00:15:12.000000000Z" />
<EventRecordID>68564</EventRecordID>
<Channel>Application</Channel>
<Computer>Acer-5738G</Computer>
<Security />
</System>
<EventData>
<Data>wlmail.exe</Data>
<Data>15.4.3508.1109</Data>
<Data>4cda7a4f</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>61254e00</Data>
</EventData>
</Event>

Using avast! antivirus 5.1 with the latest updates
Using POP mail server

I have another computer running Win 7 HP and it has no problems sending.

Any suggestions?

 

[1Bowtie]

Make sure the incoming and outgoing port have the right number and does your ip require secure ssl box to be checked.

 

[Pewit]

I've done that and it works - it also works on my other system.

This is another error message:

Version: 15.4.3508.1109

OS Version: Microsoft Windows NT 6.1.7600.0
Runtime version: 2.0.50727.4952
Shutdown started: False
Program: "C:\Program Files (x86)\Windows Live\Mail\wlmail.exe"

Memory Load: 37%
Total Physical: 4090 MB
Available Physical: 2556 MB
Total Page File: 8180 MB
Available Page File: 6254 MB
Total Virtual: 2047 MB
Available Virtual: 1570 MB
Available Extented Virtual: 0 MB

Unexpected Error Occurred
An unexpected error has occurred within the application.


System.NullReferenceException: Object reference not set to an instance of an object.
at WindowsLive.Writer.PostEditor.MainFrameWindowAdapter.CloseSubjectSpellcheckWordRange()
at WindowsLive.Writer.HtmlEditor.HtmlEditorControl.CheckSpelling(String contextDictionaryPath)
at WindowsLive.Writer.PostEditor.ContentEditor.CheckSpelling(String spellingContextDirectory)
at WindowsLive.Writer.PostEditor.TextEditingCommandDispatcher.CheckSpellingCommand.ExecuteWithArgs(ExecuteEventHandlerArgs args)
at WindowsLive.Writer.PostEditor.TextEditingCommandDispatcher.TextEditingCommand.ExecuteWithArgs(Object sender, ExecuteEventHandlerArgs ea)
at WindowsLive.Writer.ApplicationFramework.Command.RaiseEvent(Object eventKey, ExecuteEventHandlerArgs e)
at WindowsLive.Writer.ApplicationFramework.Command.OnExecute(ExecuteEventHandlerArgs args)

I note that the Available Extented Virtual Memory is shown as : 0 MB
However, the only applications open are WLM and Firefox.

 

[roncerr]

Perhaps you could try making sure that Avast isn't scanning email. Or try turning it off altogether. If it proves to be the cause of the crashes, use Microsoft Security Essentials instead.