Locale ID: 1033 BCCode: 117 -- Black Screen.

[Jagblade]

Long story short I resolved my other issues from before I believe, but while playing Guild Wars 2 I experienced yet another black screen that required a hard reset. Upon returning to the desktop I received this error message:

(It is worth mentioning that there was no blue screen with crash information. Just a black screen as if my display had gone out. HDMI: Power Saving Mode was flashing on the screen as it does when there is no video signal. I could still hear the music from youtube playing through my headphones and my friends confirmed I was still logged into the game despite all of this. So I only lost video, but the computer as a whole did not seem to crash.)

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 117
BCP1: FFFFFA800D7DF320
BCP2: FFFFF8800F81DA88
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\012713-27924-01.dmp
C:\Users\Jag Blade\AppData\Local\Temp\WER-54959-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Attached are the logs and dumps requested. Any help is appreciated and thank you in advance!

 

[Jagblade]

Just bringing this back up again as it's fallen several pages. If anyone has time I still need assistance with this.

Please and thank you.

 

[koolkat77]

A stop 117 is similar to stop 116 so you may follow the methods in this thread:

• http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 117, {fffffa800d7df320, fffff8800f81da88, 0, 0}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+14ba88 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
(This code can never be used for real bugcheck).
Arguments:
Arg1: fffffa800d7df320, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f81da88, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+14ba88
fffff880`0f81da88 ??              ???

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x117

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`099f2490 fffff880`074bc5f7 : fffffa80`0d7df320 00000000`00000024 fffffa80`0a679010 fffff880`074bc298 : watchdog!WdDbgReportRecreate+0xa3
fffff880`099f29b0 fffff880`074bca2e : 00000000`00001000 fffff8a0`004a5080 00000000`00000008 00000000`00003800 : dxgkrnl!TdrUpdateDbgReport+0xcb
fffff880`099f2a00 fffff880`074bdce2 : fffffa80`0d7df320 fffffa80`0d7df320 fffffa80`0a679010 fffffa80`10d3d010 : dxgkrnl!TdrCollectDbgInfoStage1+0x2e6
fffff880`099f2aa0 fffff880`07564f07 : fffffa80`0d7df320 00000000`00000000 fffffa80`0a679010 fffffa80`10d3d010 : dxgkrnl!TdrIsRecoveryRequired+0x17a
fffff880`099f2ad0 fffff880`07592d5a : fffffa80`ffffffff 00000000`0019863b fffff880`099f2c30 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`099f2bb0 fffff880`0756029e : fffffa80`10d3d010 ffffffff`feced300 fffffa80`0a679010 00000000`00000000 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`099f2bf0 fffff880`0758ce7a : 00000000`00000000 fffffa80`0a679010 00000000`00000080 fffffa80`10d3d010 : dxgmms1!VidSchiScheduleCommandToRun+0x1b2
fffff880`099f2d00 fffff800`02f27e5a : 00000000`04c1ddf2 fffffa80`10d3f060 fffffa80`0a360990 fffffa80`10d3f060 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`099f2d40 fffff800`02c81d26 : fffff800`02e03e80 fffffa80`10d3f060 fffff800`02e11cc0 00000000`b6e86000 : nt!PspSystemThreadStartup+0x5a
fffff880`099f2d80 00000000`00000000 : fffff880`099f3000 fffff880`099ed000 fffff880`099f1f70 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+14ba88
fffff880`0f81da88 ??              ???

SYMBOL_NAME:  nvlddmkm+14ba88

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  506b3099

FAILURE_BUCKET_ID:  X64_0x117_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x117_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

2: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f6d2000 fffff880`103c6000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Oct 03 00:21:13 2012 (506B3099)
    CheckSum:         00CD4613
    ImageSize:        00CF4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please post this report as well:

• Windows Genuine and Activation Issue Posting Instructions

 

[Jagblade]

I'll be following through with Furmark testing later today. For the time being, here is Windows Genuine report. It is worth mentioning that my version of Windows 7 Ultimate 64bit is the upgrade version for Windows Vista Ultimate 64bit. I have recently completely reformatted however and reinstalled Windows 7 straight from the upgrade disk onto a freshly formatted hard drive. I have experienced this issue both in Windows 7 and Vista before and after reformats in the past.

In fact, the very first day I received my system from the company that built it, I was experiencing this issue. I am beginning to suspect a fault Video Card or Power Supply.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-F869Y-WMBJ2-8D2QY
Windows Product Key Hash: 20MgexFkqAWBxvZgAN+sLR8zFAU=
Windows Product ID: 00426-OEM-9111101-28032
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {A5C0425B-4939-4CA2-B9A7-774677DC26AF}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A5C0425B-4939-4CA2-B9A7-774677DC26AF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8D2QY</PKey><PID>00426-OEM-9111101-28032</PID><PIDType>3</PIDType><SID>S-1-5-21-3519891061-1432647927-1205589964</SID><SYSTEM><Manufacturer>OEM</Manufacturer><Model>OEM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20110825000000.000000+000</Date></BIOS><HWID>50EB3D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00182-111-028032-02-1033-7600.0000-0112013
Installation ID: 002393769974913974312744738011227626057415187186205380
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 8D2QY
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 1/29/2013 7:00:57 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:12:2013 21:29
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAIAAAABAAEAAQABAAAAAgABAAEACrbm6ncWhL/AyYy3tGXKcbD9xMbqgg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            IntelR        AWRDACPI
  FACP            IntelR        AWRDACPI
  HPET            IntelR        AWRDACPI
  MCFG            IntelR        AWRDACPI
  HJKL            IntelR        AWRDACPI
  ZXCV            IntelR        AWRDACPI
  SSDT            INTEL        PPM RCM

 

[koolkat77]

Looks fine, let us know how things turn out.