Solved Locked out of Live Mail

[elbetha]

My live mail got hacked and I am now locked out.

Have managed to get as far as password reset but when i click the link it goes to a page that says

Temporary problem. Service unavailable try again later which I have done but keep getting the same message.

I really do need to access my account

any ideas please

Liz

 

[Roderunner]

Hi elbetha, welcome to Seven Forums.
Were you doing it with Internet Explorer >

 

[elbetha]

when I clicked the link the message came up on Firefox

Liz

 

[Roderunner]

Hi Liz, try using IE as FF can block attempts to Windows settings.
You should set IE as default temporarily for this.

 

[elbetha]

Thanks will have a go tomorrow and let you know
Liz

 

[Roderunner]

If possible, use your alternate address.

 

[elbetha]

not sure what you mean (not too computer literate)

I made IE my default and even switched off my Norton firewall but it still came up saying unavailable

Liz

 

[Roderunner]

Can you post an image of the page that says your lockedout.
http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[elbetha]

Will try but away for few days - thanks

 

[andrew129260]

Sounds like a fake spam email to me telling you to reset your account by "clicking here"

 

[elbetha]

Had an email from Live asking me to fill in a questionaire regarding the ease of using their recovery of password procedure - I did tell them what I thought of it!!!!!!!!!

I have since had an email saying that because of the numerous attempts to recover my password to just get myself a new account.

Road runner I would like to thank you for your help and patience and actually I had just about figured out how to do the screen shot.

Thanks once again

Liz

 

[Roderunner]

Hi Liz, as you have been forced into getting a new account, I suggest you don't. Instead get 2 new email accounts as described in my pdf.
I hope you don't have too many people to give your new address to. View attachment WLM Tips.pdf

 

[elbetha]

Got myself sorted out now - so lets hope all goes well and no more hackers - thanks for all the advice and I know where to come in future if need to.

Regards

Liz