Locking up on boot up - just started and intermittent

[glennc]

Hello to all,
In the last two weeks I have noted that my W7 Ultimate 64 Bit machine will boot, looks good and when I log into a user account the Desktop shows, without gadgets or icons and just sits that way for seemingly ever. Can't break in and must power down. I log into Start Normally and it will boot correctly. This has occurred usually in my user account and once on a rapid restart on the Owner account. I have used chkdsk to see if it is a physical problem. Out of my league but this hasn't occurred for 2 years and just intermittently occurring. Any ideas or help is greatly appreciated. This has begun after but not immediately installing Advanced System Cleaner which I run occasionally.
Glenn

 

[Sir George]

Hello to all,
In the last two weeks I have noted that my W7 Ultimate 64 Bit machine will boot, looks good and when I log into a user account the Desktop shows, without gadgets or icons and just sits that way for seemingly ever. Can't break in and must power down. I log into Start Normally and it will boot correctly. This has occurred usually in my user account and once on a rapid restart on the Owner account. I have used chkdsk to see if it is a physical problem. Out of my league but this hasn't occurred for 2 years and just intermittently occurring. Any ideas or help is greatly appreciated. This has begun after but not immediately installing Advanced System Cleaner which I run occasionally.
Glenn

Registry cleaners are generally not necessary and really shouldn't be used unless you review the entries selected for deletion and understand their purpose. With that said, most cleaners have a restore function and if you haven't made any significant changes to the system try to restore back to a time before you noticed the problem. Also, have you looked at Event Viewer to see if there is anything there that might help identify the issue.

HTH

 

[glennc]

Hello to all,
In the last two weeks I have noted that my W7 Ultimate 64 Bit machine will boot, looks good and when I log into a user account the Desktop shows, without gadgets or icons and just sits that way for seemingly ever. Can't break in and must power down. I log into Start Normally and it will boot correctly. This has occurred usually in my user account and once on a rapid restart on the Owner account. I have used chkdsk to see if it is a physical problem. Out of my league but this hasn't occurred for 2 years and just intermittently occurring. Any ideas or help is greatly appreciated. This has begun after but not immediately installing Advanced System Cleaner which I run occasionally.
Glenn

Registry cleaners are generally not necessary and really shouldn't be used unless you review the entries selected for deletion and understand their purpose. With that said, most cleaners have a restore function and if you haven't made any significant changes to the system try to restore back to a time before you noticed the problem. Also, have you looked at Event Viewer to see if there is anything there that might help identify the issue.

HTH

Hello Sir George,
I believe I will remove the Advanced System Care as it is very powerful and I do not know enough. It was recommended by an IT friend who uses it for years. Lets see it that helps. The restore would be lost by now and they've never seemed to work correctly for me.
As to the event viewer, that is way out of my league. May have to plead for help with it, if it comes to that. Thanks for your time and assistance!
Glenn

 

[Sir George]

Hello to all,
In the last two weeks I have noted that my W7 Ultimate 64 Bit machine will boot, looks good and when I log into a user account the Desktop shows, without gadgets or icons and just sits that way for seemingly ever. Can't break in and must power down. I log into Start Normally and it will boot correctly. This has occurred usually in my user account and once on a rapid restart on the Owner account. I have used chkdsk to see if it is a physical problem. Out of my league but this hasn't occurred for 2 years and just intermittently occurring. Any ideas or help is greatly appreciated. This has begun after but not immediately installing Advanced System Cleaner which I run occasionally.
Glenn

Registry cleaners are generally not necessary and really shouldn't be used unless you review the entries selected for deletion and understand their purpose. With that said, most cleaners have a restore function and if you haven't made any significant changes to the system try to restore back to a time before you noticed the problem. Also, have you looked at Event Viewer to see if there is anything there that might help identify the issue.

HTH

Hello Sir George,
I believe I will remove the Advanced System Care as it is very powerful and I do not know enough. It was recommended by an IT friend who uses it for years. Lets see it that helps. The restore would be lost by now and they've never seemed to work correctly for me.
As to the event viewer, that is way out of my league. May have to plead for help with it, if it comes to that. Thanks for your time and assistance!
Glenn

May I suggest you visit the following site for removal instructions;

http://www.wikihow.com/Uninstall-Advanced-Systemcare-5-from-Windows-7

HTH

 

[glennc]

Registry cleaners are generally not necessary and really shouldn't be used unless you review the entries selected for deletion and understand their purpose. With that said, most cleaners have a restore function and if you haven't made any significant changes to the system try to restore back to a time before you noticed the problem. Also, have you looked at Event Viewer to see if there is anything there that might help identify the issue.

HTH

Hello Sir George,
I believe I will remove the Advanced System Care as it is very powerful and I do not know enough. It was recommended by an IT friend who uses it for years. Lets see it that helps. The restore would be lost by now and they've never seemed to work correctly for me.
As to the event viewer, that is way out of my league. May have to plead for help with it, if it comes to that. Thanks for your time and assistance!
Glenn

May I suggest you visit the following site for removal instructions;

http://www.wikihow.com/Uninstall-Advanced-Systemcare-5-from-Windows-7

HTH

Howdy again,
Thanks for the guide, but I did it with RevoUnistaller Pro with advanced removal and then went into appdata on all accounts and removed all traces found. I hope it works. Finger's crossed!
Glenn

 

[Sir George]

Hello Sir George,
I believe I will remove the Advanced System Care as it is very powerful and I do not know enough. It was recommended by an IT friend who uses it for years. Lets see it that helps. The restore would be lost by now and they've never seemed to work correctly for me.
As to the event viewer, that is way out of my league. May have to plead for help with it, if it comes to that. Thanks for your time and assistance!
Glenn

May I suggest you visit the following site for removal instructions;

http://www.wikihow.com/Uninstall-Advanced-Systemcare-5-from-Windows-7


HTH

Howdy again,
Thanks for the guide, but I did it with RevoUnistaller Pro with advanced removal and then went into appdata on all accounts and removed all traces found. I hope it works. Finger's crossed!
Glenn

I use Revo myself and find it generally does a good job on removing software, so you should be good to go.

Thanks for the update.

 

[glennc]

questions on that unistall for Malwarebytes

Hello Sir,
I decided to investigate the uninstall link instructions that you provided. Found a lot of clutter left about on IObit Anti-malware. Did multiple searches and have finally come to entries that I am not allowed to delete in regedit. The are in numerous Windows > Component Based Servicing > Packages such as Microsoft-Windows-RemoteDestopService-WinIP-Package-31bf385XXXXX-amd64-en-US-7.7601XXXX type entries. This particular on shows in entry InstallLocation \\?\C:\Program Files (x86)\IObit\AdvancedSystemCare 6\KB25XXXX.cab.Temp\ then a whole bunch of alphanumeric characters.
I have no idea of what these entries and there are many similar to the above, do or how to uninstall.
RevoUnistaller runs the software's unistaller then allows deeper scans. But it missed many of the registry entries I deleted and all of these cryptic things....
Again any help is appreciated!
Glenn

 

[Injust]

Those, to the best of my knowledge, are store files in case the program gets corrupted, so you can repair the files without having to re-download the installer. I believe that you can delete them.
Oh, and you might want to run a SFC scan following http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[Sir George]

Hello Sir,
I decided to investigate the uninstall link instructions that you provided. Found a lot of clutter left about on IObit Anti-malware. Did multiple searches and have finally come to entries that I am not allowed to delete in regedit. The are in numerous Windows > Component Based Servicing > Packages such as Microsoft-Windows-RemoteDestopService-WinIP-Package-31bf385XXXXX-amd64-en-US-7.7601XXXX type entries. This particular on shows in entry InstallLocation \\?\C:\Program Files (x86)\IObit\AdvancedSystemCare 6\KB25XXXX.cab.Temp\ then a whole bunch of alphanumeric characters.
I have no idea of what these entries and there are many similar to the above, do or how to uninstall.
RevoUnistaller runs the software's unistaller then allows deeper scans. But it missed many of the registry entries I deleted and all of these cryptic things....
Again any help is appreciated!
Glenn

Are you familiar with Ccleaner? At this point I would suggest downloading it and running the reg cleaner provided. But, please, post back after you have installed the program and before using it.

Download link for Ccleaner;

http://www.piriform.com/ccleaner/download/standard

 

[glennc]

Those, to the best of my knowledge, are store files in case the program gets corrupted, so you can repair the files without having to re-download the installer. I believe that you can delete them.
Oh, and you might want to run a SFC scan following http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Hello Injust,
Thanks for the help. There are so many that I don't really care to go through them, so hopefully they won't cause trouble. I did run sfc /scannow befor and after, it did not indicate any issues {!
Glenn

 

[glennc]

Hello Sir,
I decided to investigate the uninstall link instructions that you provided. Found a lot of clutter left about on IObit Anti-malware. Did multiple searches and have finally come to entries that I am not allowed to delete in regedit. The are in numerous Windows > Component Based Servicing > Packages such as Microsoft-Windows-RemoteDestopService-WinIP-Package-31bf385XXXXX-amd64-en-US-7.7601XXXX type entries. This particular on shows in entry InstallLocation \\?\C:\Program Files (x86)\IObit\AdvancedSystemCare 6\KB25XXXX.cab.Temp\ then a whole bunch of alphanumeric characters.
I have no idea of what these entries and there are many similar to the above, do or how to uninstall.
RevoUnistaller runs the software's unistaller then allows deeper scans. But it missed many of the registry entries I deleted and all of these cryptic things....
Again any help is appreciated!
Glenn

Are you familiar with Ccleaner? At this point I would suggest downloading it and running the reg cleaner provided. But, please, post back after you have installed the program and before using it.

Download link for Ccleaner;

http://www.piriform.com/ccleaner/download/standard

Hello Sir George,
I've been using CCleaner for years and I did run it before and after. Didn't seem to go deep enough to get to those .cab type weird files. Thanks again!
Glenn

 

[glennc]

Hello to all,
The initial problem seems to still exist. Although when it booted, it booted faster without the ASC, I also dumped the gadget. A strange occurrence happened.
Got email from my provider that my email address might be compromised. Called them and they help me reset it. It worked, but I was leary.
So in safe mode I spent the day running Sophos AV, NIS, MSE, Malwarebytes, SuperAntispyware and MSert.exe on it. Came through with no issues. Rebooted and as it was late I updated NIS and ran that overnight in my Owner acccount, with a shutdown. I started it up this morning and the drive ran it's lengthy process and it booted. When I went to my user account it stopped running and the account came up locked with a waiting prompt and then I got very slight very intermittent drive activity. I mean like a blink over many long spaces of inactivity. I have also heard the drive recently grind during startup (twice). I had to kill power and restart to gain control on this startup like the initial problem of this thread.
Is this a possible sign of hardware or a possible malware problem. Any help is appreciated.
Glenn

 

[Injust]

I highly doubt that it is malware, considering that you heard your hard drive grind
But you should leave it to the experts, I'm just trying to help here

 

[glennc]

I highly doubt that it is malware, considering that you heard your hard drive grind
But you should leave it to the experts, I'm just trying to help here

Thanks Injust.
Glenn

 

[glennc]

Hello to all,
The problem has gone away until today. There has been no grinding and it passed multiple chkdsks and sfc's. This morning on a reboot from an Apple software update it rebooted and it brought up the desktop and the shortcuts and then the drive started running intermittently and there was the waiting circle. This is Exactly the symptom that it was previously showing. I powered off, restarted in normal windows and it is running correctly. I downloaded the Western Digital diagnostics and the quick test says the drive passed. I'm now running the extended test. If it passes does this indicate that the drive is not the problem? Thanks
Glenn

 

[glennc]

Question,
Does the fact that the problem seems to occur at the same spot in the startup have any bearing in troubleshooting the issue?
The fact that it made noise a couple of time is a general don't investigate any further, just get a new drive?
I've run another extended disk test on that drive and it still passes and I can't really understand the SMART display information...
Glenn

 

[glennc]

Hello and still could use some advice! I went to backup the drive to an external drive using Paragon. Got a hard drive manager error. Is this a for sure disk problem or a board problem?
Thanks for any assistance!
Glenn