Solved Logon Error

[color567]

I've been experiencing this issue for several months now and I've only my Lenovo B560 laptop for about 4 months. Frequently, the screen freezes at the blue welcome screen and never makes it to the login menu where you choose user/type in password. No error message pops up, it just freezes. I have to hold down the power button to shut it down and if I try to restart the laptop normally, it usually freezes again the same way so then I go into safe mode to properly shutdown the laptop. Sometimes this resolves the issue and I can successfully login the normal way and sometimes it still doesn't do the trick. I tried unchecking a lot of startup items in system config but that didn't seem to do much and I'm hesitating to use the one-touch system restore feature because I'd have to reinstall a whole bunch of programs.

After performing Troubleshoot this is the details of the error:

[FONT=&quot]

[/FONT][FONT=&quot] Windows Logon User Interface Host[/FONT]
[FONT=&quot]Problem: Stopped working[/FONT]
[FONT=&quot]Files that help describe the problem:[/FONT]
[FONT=&quot]AppCompat.txt[/FONT]
[FONT=&quot]WERInternalMetadata.xml[/FONT]
[FONT=&quot]memory.hdmp[/FONT]
[FONT=&quot]

[/FONT][FONT=&quot]View a temporary copy of these files[/FONT]
[FONT=&quot]Warning: [/FONT][FONT=&quot]If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]

Windows Logon User Interface Host[/FONT]
[FONT=&quot]Problem: Stopped working[/FONT]
[FONT=&quot]Files that help describe the problem:[/FONT]
[FONT=&quot]AppCompat.txt[/FONT]
[FONT=&quot]WERInternalMetadata.xml[/FONT]
[FONT=&quot]memory.hdmp[/FONT]
[FONT=&quot]

[/FONT][FONT=&quot]View a temporary copy of these files[/FONT]
[FONT=&quot]Warning: [/FONT][FONT=&quot]If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]

Windows Logon User Interface Host[/FONT]
[FONT=&quot]Problem: Stopped working[/FONT]
[FONT=&quot]Files that help describe the problem:[/FONT]
[FONT=&quot]AppCompat.txt[/FONT]
[FONT=&quot]WERInternalMetadata.xml[/FONT]
[FONT=&quot]memory.hdmp[/FONT]
[FONT=&quot]

[/FONT][FONT=&quot]View a temporary copy of these files[/FONT]
[FONT=&quot]Warning: [/FONT][FONT=&quot]If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.[/FONT]

After sending it to Windows, there was no solution.
Any suggestions on how I might resolve this issue?

 

[color567]

i followed your instructions to enable the minidumps but when i opened the folder, there was nothing in there to copy...

 

[color567]

SOLUTION: If you have a Lenovo, delete VeriFace!!! stupid program that created that problem. After deleting it, problem solved! not a windows error..I probably do have errors but that's not what was preventing the login screen from freezing.