Lost of freezes only 2 dumps

[aximil7]

Hello all, I recently purchased and built a new computer for myself. It runs great however I'm plagued with random freezes. The freezes usually happen browsing youtube or tabbing back into World of Warcraft. The youtube freezes seem to go away in safe mode with networking. It also hangs when running the MSE on Tuning Windows Media Decoding, though I have successfully ran it before.

Out of dozens of freezes I have only been able to get 2 dump files. I hope they are related and you guys could help and end my troubles.

My specs are:
Windows 7 Home Premium 64 bit
ASUS P6X58D-E motherboard
Intel i7 930 processor
EVGA GeForce GTX 470 video card
GSkill F3-10666CL7T-6GBPK RAM
Western Digital Caviar Black WD1002FAEX
KINGWIN Lazer LZ-750 750W power supply
Antec 902 case

and what I've done:
Replaced the Motherboard
Ran Memtest for 4 hours, no errors
Ran prime95 3 tests no errors
Ran Western Digital diagnostic, full scan passed
Ran FurMark for 10 minutes video card topped out at 90c around the 8 minute mark no errors.
Tried 2 different video card drivers using DriverSweeper to change between them in safe mode
Verified DirectX was updated to the most recent version.
Used DriverVerifier but only issue was with mouse driver

Thanks in advance!

 

[Jonathan_King]

Welcome!

I ran the 3 dump files. The one Verifier enabled dump blames Lachesis.sys as the cause, which is your Razer mouse drivers. They are relatively old:

Lachesis.sys Fri Oct 16 09:09:12 2009

Try updating them, or using a different set if you can't find an update.

The 2 non-verifier enabled dumps point to a video card error, bugcheck 0x116. See this article: http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

Your nVidia drivers are dated April 2010, one version behind.

nvlddmkm.sys Wed Apr 28 19:26:18 2010

I don't know if updating them will help anything, but I recommend installing the July 9, 2010 version from here: Drivers - Download NVIDIA Drivers

...Summary of the Dumps:

[font=lucida console]
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed Aug 11 02:19:45.680 2010 (UTC - 4:00)
System Uptime: 0 days 1:07:31.773
BugCheck 116, {fffffa8005d9f280, fffff8800ff1e9f0, ffffffffc00000b5, a}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+11d9f0 )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed Aug 11 11:48:32.156 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:21.264
BugCheck C4, {f6, 174, fffffa800921ab30, fffff880061e15cd}
*** WARNING: Unable to verify timestamp for Lachesis.sys
*** ERROR: Module load completed but symbols could not be loaded for Lachesis.sys
Probably caused by : Lachesis.sys ( Lachesis+15cd )
BUGCHECK_STR:  0xc4_f6
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  razerhid.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue Aug 10 14:45:24.051 2010 (UTC - 4:00)
System Uptime: 0 days 1:18:31.143
BugCheck 116, {fffffa8006042300, fffff8800ff4dcf8, ffffffffc00000b5, a}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+119cf8 )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

 

[aximil7]

I have that version installed, but I guess I'll reinstall it again. I'll let you know!

Edit: Ok reinstalled, rebooted then it froze on the welcome screen. Running the collection app again.

 

[aximil7]

Well I got the files, but it froze closing the Performance Monitor window so it's not fixed yet.

 

[CarlTR6]

There is no dump file there. Did you update Lachesis.sys?

 

[aximil7]

Dump files haven't changed and there isn't an update for the mouse drivers.

 

[CarlTR6]

How about your your NVidia drivers? Any luck with those. I think you have the latest mouse driver

 

[aximil7]

I was thinking about buying a new one... But would that fix the freezes? I thought it had to do with my graphics card? It works in safe mode, so should I just uninstall the Lachesis driver?

 

[Jonathan_King]

Go ahead and remove the driver, see what happens.

I recommend purchasing a cheap mouse, unless you had something else in mind: Newegg.com - X-Gene HM3003/B/U Black 3 Buttons 1 x Wheel USB Wired Optical 800 dpi Mouse

That way, if it doesn't work, you will have spent less than $10, and you still have an extra mouse.

 

[aximil7]

well I removed it and the mouse did stop working. So I grabbed an old kensington mouse I had, it's working fine, didn't get any drivers or anything. I re did the verifier check and everything booted just fine. I'm gonna go click some youtube videos and see if it still freezes.

 

[aximil7]

yep still freezes, didn't even take a whole minute. So this means I can reinstall my mouse right?

Fired up WoW as well, it froze up on the loading screen.

 

[Jonathan_King]

No, keep the mouse removed for the time being, on account of the Verifier enabled dump blaming the drivers.

Do you have another video card you can test in your machine?

 

[aximil7]

I don't =/ I may be able to borrow a friends off their computer to test but it probably wont happen till this weekend.

 

[Jonathan_King]

Alright, keep us posted!

 

[aximil7]

Friend says he has a 5200 Geforce, will that be sufficient?

 

[Jonathan_King]

Anything but the card you're using is sufficient for our purposes. The goal is to eliminate (or confirm) that the issue is caused by a bad card.

 

[aximil7]

alright then, I'll arrange a time with him and keep you guys posted.

Thanks a ton for the fast help and responses!

 

[CarlTR6]

Let us know. Obsolete mouse drivers have cause problems on other Win 7 systems.