Major Problem...Help Needed!

tw33k

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This is a new build...1 week old. Not a single problem til today. I booted up and it everything seemed normal but got stuck on Boot from CD/DVD. Nothing.
Went into the BIOS...everything looked normal.
Set BIOS to fail safe defaults. Same problem.
The BIOS saw the SSD but had capacity as 8mb!!
Ran Gparted. Saw the SSD as 8mb unallocated space! WTF!!
Can't do anything. Windows disc runs but can't repair or install cause SSD is only 8mb.
I don't have another HDD to put in.
I'm out of ideas.
Like I said all has been good. Shut down last night after no problems.
SSD is in IDE mode.
One other thing...no matter where I plug the SSD in it never comes up as being in Channel 0.
Please advise...
 

My Computer

Computer Manufacturer/Model Number
tw33k
OS
Windows 7 Ultimate (x64) SP1
CPU
Intel 3770k 4.6GHz
Motherboard
ASUS Maximus V Formula
Memory
8GB (2x 4GB) Crucial Ballistix
Graphics Card(s)
Sapphire 7950 (1060/1600)
Sound Card
On Board Realtek HD Audio
Monitor(s) Displays
27" Acer B273HU (via HDMI)
Screen Resolution
2048 x 1152
Hard Drives
Crucial M4 128GB
2TB WD Black
1TB Samsung F3 SATA
1TB WD Elite External
2TB WD USB 3.0
PSU
Corsair AX750 Gold
Case
Corsair Obsidian 800DW
Cooling
Corsair H100 (2x AP-121/2x UK-3000 push/pull)
Keyboard
Microsoft Wireless 5000
Mouse
Microsoft Wireless 5000
Internet Speed
5mb/s
Other Info
Logitech z-2300 2.1 speakers
Lamptron FC-5 v2
Sorry to hear this but, as this is new kit, I think it's a case of RTM for the drive, or at least contact the supplier to check your options.

If this had happened straight from initial switch-on then there could be the possibility of incorrect configuration, but as you've had it working, and assuming you have not changed any settings, it looks to me like a hardware failure :cry:

Edit

May also be worth trying to "borrow" a drive just to check that it's not a Motherbourd fault (based on the inability to show connection on Channel 0
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ChillBlast - Custom to my design
    OS
    Windows 11 Pro x64 [Latest Release and Release Preview]
    CPU
    Ryzen 9 5950X, 3.8 - 5.2 MHz
    Motherboard
    Asus Prime X570-Pro
    Memory
    64GB [2 x 32GB] DDR4 3200MHz
    Graphics Card(s)
    4GB NVIDIA GEFORCE GTX 1650 Ti
    Sound Card
    On-board SPDIF to 5.1 System + HDMI [5.1 system]
    Monitor(s) Displays
    32" UHD 32 Bit HDR Monitor + 43" UHD 4K 32Bit HDR TV
    Screen Resolution
    2 x 3840 x 2160 @60Hz
    Hard Drives
    1TB M2 SSD OS, 500GB Fast Access SSD, 2 x 8TB Data + Various Externals from 1TB to 4TB, 10TB NAS
    PSU
    NZXT C750 80 PLUS Gold 750W Modular PSU
    Case
    Workstation Case [Matt Black]
    Cooling
    NZXT Kraken X63 280mm CPU Cooler +2x Quiet Case fans
    Keyboard
    Logitech Wireless MX Keys & K400 + others
    Mouse
    Logitech Wireless MX Master 3S
    Internet Speed
    920 MB Down 50 MB Up
    Antivirus
    BitDefender Total Security Pro
    Browser
    Chrome (always run latest Non-Beta)
    Other Info
    Also run ...
    Laptop - Quad 8GB - Windows 10 Pro x64
    Nexus 7 Android tablet x2
    Samsung 10.2" tablet
    Blackview TAB 8 4G Android Tablet c/w Keyboard
    Wacom Intuos Pro Medium Pen Pad
    Wacom Intuos Pro Small Pen Pad
    Wacom Expresskeys Remote
    Loopdeck+ Graphics Controller
    Shuttle Pro v2 Control
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Dell XPS 17 10750H
    OS
    Windows 11 Pro x64 Latest RP
    CPU
    Intel I7 10750H 5.0GHz
    Motherboard
    Dell XPS
    Memory
    32GB [2x16GB] DDR4 2933 MHz
    Graphics Card(s)
    nVidia GTX1650Ti 4 GB GDDR6
    Sound Card
    Stock [Realtek] 4 Speaker
    Monitor(s) Displays
    17" IPS UHD+ Infinity Edge Touchscreen
    Screen Resolution
    3840 x 2400
    Hard Drives
    2TB M2 NVMe, 4TB External + various 500GB & 1TB External NVMe (also have access to spinner HDD from
    PSU
    Stock
    Case
    Stock XPS Aluminium & Carbon Fibre
    Cooling
    Stock - Active Fan Control
    Keyboard
    Backlit + Various Logitech
    Mouse
    Stock Track Pad + Logitech MX Trackball
    Internet Speed
    72 MB Down 18MB Up
    Browser
    Chrome
    Other Info
    Also run ...
    Laptop - Quad 8GB - Windows 10 Pro x64
    Nexus 7 Android tablet x2
    10.2" tablet
    Sony Z3 Android Smartphone
    Wacom Intuos Pro Medium Pen Pad
    Wacom Intuos Pro Small Pen Pad
    Wacom Expresskeys Remote
    Loopdeck+ Graphics Controller
    Shuttle Pro v2 Control Pad
    10TB NAS
Yeah looks like I'll send it back. I've done some reading and altough rare, this has happened to others with the Intel SSDs. One possible fix is to flash the firmware. I have the new one burnt to disc but haven't done it because I don't wish to void the warranty. I'll grab a WD VR tomorrow and contact the supplier of the SSD for a replacement
 
Last edited:

My Computer

Computer Manufacturer/Model Number
tw33k
OS
Windows 7 Ultimate (x64) SP1
CPU
Intel 3770k 4.6GHz
Motherboard
ASUS Maximus V Formula
Memory
8GB (2x 4GB) Crucial Ballistix
Graphics Card(s)
Sapphire 7950 (1060/1600)
Sound Card
On Board Realtek HD Audio
Monitor(s) Displays
27" Acer B273HU (via HDMI)
Screen Resolution
2048 x 1152
Hard Drives
Crucial M4 128GB
2TB WD Black
1TB Samsung F3 SATA
1TB WD Elite External
2TB WD USB 3.0
PSU
Corsair AX750 Gold
Case
Corsair Obsidian 800DW
Cooling
Corsair H100 (2x AP-121/2x UK-3000 push/pull)
Keyboard
Microsoft Wireless 5000
Mouse
Microsoft Wireless 5000
Internet Speed
5mb/s
Other Info
Logitech z-2300 2.1 speakers
Lamptron FC-5 v2
Don't forget to let them know of your shock and disappointment, that such equipment, that is normally of such a high standard should fail so soon ;).

Perhaps you'll shame them into an upgrade for free :)
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ChillBlast - Custom to my design
    OS
    Windows 11 Pro x64 [Latest Release and Release Preview]
    CPU
    Ryzen 9 5950X, 3.8 - 5.2 MHz
    Motherboard
    Asus Prime X570-Pro
    Memory
    64GB [2 x 32GB] DDR4 3200MHz
    Graphics Card(s)
    4GB NVIDIA GEFORCE GTX 1650 Ti
    Sound Card
    On-board SPDIF to 5.1 System + HDMI [5.1 system]
    Monitor(s) Displays
    32" UHD 32 Bit HDR Monitor + 43" UHD 4K 32Bit HDR TV
    Screen Resolution
    2 x 3840 x 2160 @60Hz
    Hard Drives
    1TB M2 SSD OS, 500GB Fast Access SSD, 2 x 8TB Data + Various Externals from 1TB to 4TB, 10TB NAS
    PSU
    NZXT C750 80 PLUS Gold 750W Modular PSU
    Case
    Workstation Case [Matt Black]
    Cooling
    NZXT Kraken X63 280mm CPU Cooler +2x Quiet Case fans
    Keyboard
    Logitech Wireless MX Keys & K400 + others
    Mouse
    Logitech Wireless MX Master 3S
    Internet Speed
    920 MB Down 50 MB Up
    Antivirus
    BitDefender Total Security Pro
    Browser
    Chrome (always run latest Non-Beta)
    Other Info
    Also run ...
    Laptop - Quad 8GB - Windows 10 Pro x64
    Nexus 7 Android tablet x2
    Samsung 10.2" tablet
    Blackview TAB 8 4G Android Tablet c/w Keyboard
    Wacom Intuos Pro Medium Pen Pad
    Wacom Intuos Pro Small Pen Pad
    Wacom Expresskeys Remote
    Loopdeck+ Graphics Controller
    Shuttle Pro v2 Control
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Dell XPS 17 10750H
    OS
    Windows 11 Pro x64 Latest RP
    CPU
    Intel I7 10750H 5.0GHz
    Motherboard
    Dell XPS
    Memory
    32GB [2x16GB] DDR4 2933 MHz
    Graphics Card(s)
    nVidia GTX1650Ti 4 GB GDDR6
    Sound Card
    Stock [Realtek] 4 Speaker
    Monitor(s) Displays
    17" IPS UHD+ Infinity Edge Touchscreen
    Screen Resolution
    3840 x 2400
    Hard Drives
    2TB M2 NVMe, 4TB External + various 500GB & 1TB External NVMe (also have access to spinner HDD from
    PSU
    Stock
    Case
    Stock XPS Aluminium & Carbon Fibre
    Cooling
    Stock - Active Fan Control
    Keyboard
    Backlit + Various Logitech
    Mouse
    Stock Track Pad + Logitech MX Trackball
    Internet Speed
    72 MB Down 18MB Up
    Browser
    Chrome
    Other Info
    Also run ...
    Laptop - Quad 8GB - Windows 10 Pro x64
    Nexus 7 Android tablet x2
    10.2" tablet
    Sony Z3 Android Smartphone
    Wacom Intuos Pro Medium Pen Pad
    Wacom Intuos Pro Small Pen Pad
    Wacom Expresskeys Remote
    Loopdeck+ Graphics Controller
    Shuttle Pro v2 Control Pad
    10TB NAS
lol...i sure will
 

My Computer

Computer Manufacturer/Model Number
tw33k
OS
Windows 7 Ultimate (x64) SP1
CPU
Intel 3770k 4.6GHz
Motherboard
ASUS Maximus V Formula
Memory
8GB (2x 4GB) Crucial Ballistix
Graphics Card(s)
Sapphire 7950 (1060/1600)
Sound Card
On Board Realtek HD Audio
Monitor(s) Displays
27" Acer B273HU (via HDMI)
Screen Resolution
2048 x 1152
Hard Drives
Crucial M4 128GB
2TB WD Black
1TB Samsung F3 SATA
1TB WD Elite External
2TB WD USB 3.0
PSU
Corsair AX750 Gold
Case
Corsair Obsidian 800DW
Cooling
Corsair H100 (2x AP-121/2x UK-3000 push/pull)
Keyboard
Microsoft Wireless 5000
Mouse
Microsoft Wireless 5000
Internet Speed
5mb/s
Other Info
Logitech z-2300 2.1 speakers
Lamptron FC-5 v2
You had an Intel X25M fail? I would shame them as Nigel said.
 

My Computer

Computer Manufacturer/Model Number
* BFK Customs *
OS
W 7 64-bit Ultimate
CPU
Intel Q9550 Yorkfield
Motherboard
ASUS P5Q Pro
Memory
8GB Dominator 8500C5D
Graphics Card(s)
ATI : XFX 5870
Sound Card
Realtek HD Audio 7-1
Monitor(s) Displays
1x 47" LCD HDMI & 3x 26" LCD HDMI
Screen Resolution
1920x1080P & 1920x1200
Hard Drives
1x 80GB Intel X25-M G2 SSD : 1x 500GB & 1x 640GB WD Caviar Black(s)
PSU
Corsair 620HX
Case
Cooler Master RC-690
Cooling
Tuniq Tower 120, 2x 140mm and 3x 120mm case fans
Keyboard
Microsoft 500
Mouse
Razer Diamondback 3G
Internet Speed
14 Mb/s
Other Info
1x Koutech 3Gb/s SATA HDD Hot Swap Rack
I would also suspect that this is a H/W failure. I had to send one OCZ SSD back because out of the blue I got a gezillion orphant records on it. Fortunately I still had a running system on a HDD, so I could proceed.
 

My Computer

Computer Manufacturer/Model Number
HP, Dell, Gateway, Toshiba - 4 laptops and 2 desktops
OS
Vista, Windows7, Mint Mate, Zorin, Windows 8
CPU
from 1.6GHz Duo to i7
Monitor(s) Displays
2x HP w2207
Hard Drives
5x HDD, 7x SSD, 12x Externals
Keyboard
with trackball - no mices
Mouse
Trackball mice
Internet Speed
DSL 6000
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