Malware in Chrome reinstall

[ellenc]

Norton worked for hours removing a bad virus form my machine. When I got back into Chrome, there is a malware plugin, Coupon Companion Plugin, that cannot be removed. There is no trash can icon next to it. I've been searching for an hour for a solution to removing a stubborn plugin from Chrome. My computer experience is becoming a nightmare. Your suggestions to fix this problem will be greatly appreciated. ec

 

[Dinesh]

1. Exit Google Chrome completely.
2. Enter the keyboard short cut Windows key+E to open Windows Explorer.
3. In the Windows Explorer window that appears enter the following in the address bar.

%LOCALAPPDATA%\Google\Chrome\User Data\

4. Locate the folder called "Default" in the directory window that opens and rename it as "Backup default."
5. Try opening Google Chrome again. A new "Default" folder is automatically created as you start using the browser.

Then check if the problem still persists.

 

[cottonball]

ellenc,

If no luck, try the following, andd we will remove it manually:

Please download OTL from one of the links below:
http://oldtimer.geekstogo.com/OTL.exe
http://oldtimer.geekstogo.com/OTL.com (renamed version)

Save the program to the Desktop.
Right-click and select 'Run as Administrator'

Click the Scan All Users checkbox.
Push the Run Scan button.


Two reports appear:

• OTL.txt <-- Opened on the Desktop
• Extra.txt <-- Minimized on the TaskBar

Please post the OTL.txt and Extra.txt reports in your reply.