Many BSODs after playing game, DRIVER_IRQL_NOT_LESS_OR_EQUAL etc

[cheatcloth]

Hi there,

Several months ago I started getting many BSODs, crashes, freezes which turned out to be due to a cable fault. I now have the same issue, this time after playing a computer game. Just before it loaded a warning box popped up saying something about a driver being out of date. However the game loaded anyway, but part way through completely crashed, and I've been having issues since. It's so bad it can take more than 20 start ups and repair attempts to start properly. Some error messages I've had include:
IRQL_NOT_LESS_OR_EQUAL
DRIVER_IRQL_NOT_LESS_OR_EQUAL
SYSTEM_SERVICE_EXCEPTION
BUGCODE_USB_DRIVER
MEMORY_MANAGEMENT

So, I'm guessing it might be a driver issue... the problem is, I have no idea how to find my drivers, identify the faulty one, update it... I'm afraid of downloading the wrong thing and making it worse, so getting some instructions would be greatly appreciated.

Thanks for any help in advance. Dumps attached:

 

[Northernsoul55]

Hi,

We will require more info to help with this issue:

Please reconfigure windows to collect the correct info
You want small memory dumps - "MiniDumps"

:ar:http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

And here are the instructions for posting:

:ar: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

   Tip

Ensure you click the "GRAB ALL" button and then wait for each window to appear in turn and then click OK

Cheers

Dave

 

[cheatcloth]

Done and done, results are attached.

 

[Northernsoul55]

Hi,
From your crash dump files:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000096, fffff80002c79f57, fffff88005cea5a0, 0}
Probably caused by : memory_corruption
Followup: memory_corruption
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
:ar: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

   Tip

Run these tests overnight

fffff880`05cea948 fffff880`03d81000Unable to load image \SystemRoot\system32\drivers\mfehidk.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
mfehidk mfehidk.sys Wed May 06 16:31:34 2009

Refers to: McAfee Host Intrusion Detection Link Driver
Please either update or uninstall McAfee as this driver is contributing to your BSOD's.

As an alternative if you decide to uninstall please isnsall:
Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

:ar: Microsoft Security Essentials - Microsoft Windows

*** WARNING: Unable to verify timestamp for dump_nvstor64.sys
*** ERROR: Module load completed but symbols could not be loaded for dump_nvstor64.sys
nvmf6264 nvmf6264.sys Thu Apr 30 20:45:59 2009 (49F9FFF7)
nvstor64 nvstor64.sys Thu Apr 30 02:57:30 2009 (49F9058A)

These Relate to: Nividia nforce Serial ATA Controller
(driver created to provide disk access during crash dump file generation)
Try Nvidia to update, choose Option 2:
:ar: http://www.nvidia.co.uk/Download/index.aspx?lang=en-uk
Also check Windows updates (Optional updates also) and ensure you have all
the latest updates.

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
atikmdag+0x32c5a7

Relates to: ATI video drivers
Please update your drivers:
:ar: http://support.amd.com/us/Pages/AMDSupportHub.aspx

Run SFC to check the integrity of all Windows 7 system files:

Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type SFC /scannow at the prompt
(Note: there is a space between SFC and /scannow)
:ar: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Also please Run chkdsk /f/r in an elevated command prompt.

Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
At the command prompt please type: chkdsk /f/r
(Note: there is a space between chkdsk and /f/r)
:ar: http://www.sevenforums.com/tutorials/433-disk-check.html

You BIOS is very old and may need updating:

[BIOS Information (Type 0) - Length 24 - Handle 0000h]
Vendor American Megatrends Inc.
BIOS Version P01-A4
BIOS Starting Address Segment e000
BIOS Release Date 10/14/2009

See if there is an update available:
:ar: http://www.acer.com.au/ac/en/AU/content/drivers
Post back any results/observations

Cheers

Dave

 

[cheatcloth]

Hi, okay, I've run the memtest for 8 passes. No errors. I haven't tested the sticks yet.

Re: McAfee, it's now uninstalled.

Re: Nividia nforce Serial ATA Controller- Option 2 wasn't able to evaluate my hardware. Do you have a suggestion as to which product I should try downloading manually?

Re: ATI video drivers- I believe I updated these successfully, although some text and pictures now sometime very slightly pixellated as I scroll up and down.. nothing else is wrong, but have I stuffed that up?

Re: SFC, no problems detected.

Re: chkdsk /f/r, it's scheduled to run next time I boot up the comp.

Re: my BIOS, I checked and there's nothing since 2009, the latest is just dated 2009/11/19. :/

 

[Northernsoul55]

For you Nvidia Nforce Serial ATA Controller, try this driver here, just select your OS and download:

:ar: http://nvidia-nforce-serial-ata-controller3.drivers.informer.com/

Have you experienced any more BSOD's?
What were the results for chkdsk?

cheers

Dave

 

[cheatcloth]

Gah, sorry. I followed your Nvidia driver link, and selected the Windows 7 x64 option, but the setup won't work, it says it could not locate drivers compatible with my hardware. :/

Yes, I'm still getting the BSODs. As for the results of chkdsk, I think they were okay, no errors stood out while it was running, there were no bad file records or files in bad sectors, some files were cleaned up (do you need me to post the full results log?).. however, I got a round of BSODs after chkdsk finished and restarted the computer, so the problem seems the same. The error message is usually "The media is write protected." which wasn't the case before, if that means anything.

 

[Northernsoul55]

Please run the SF Tool again and post up the new Crash dump logs.

Cheers

Dave

 

[cheatcloth]

Okay, it's attached:

 

[Northernsoul55]

Hi,
From your latest crash dumps:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck C00002E3, {fffff8a0004b7680, ffffffffc0000189, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!ExpSystemErrorHandler2+5e1 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Unknown bugcheck code (c00002e3)
Unknown bugcheck description

STOP 0xC00002E3: ???STATUS_SAM_INIT_FAILURE???
Usual causes: Possible encryption software or compatibility issues

Please remove the program Winlocker from your system.

These drivers are causing issues also:

WARNING: Unable to verify timestamp for [COLOR=red]intelppm.sys[/COLOR]
Relates to: Intel Processor driver 
Dated: Tue Jul 14 00:19:25 [COLOR=red]2009[/COLOR]

Update your drivers here:
:ar: https://downloadcenter.intel.com/Default.aspx

WARNING: Unable to verify timestamp for [COLOR=red]atikmdag.sys[/COLOR]
Relates to your ATI video drivers:
Dated: Fri Nov 16 20:18:02 [COLOR=red]2012[/COLOR]

Update to the latest version as they are not the latest ones:
:ar: http://www.nvidia.co.uk/Download/index.aspx?lang=en-uk

For your ATA driver nvmf6264.sys
Nividia nforce Serial ATA Controller:
:ar: http://www.nvidia.com/object/nforce-vista-win7-64bit-15.56-driver.html

Are you overclocking your system at all?
If so please reset to default settings.

0: kd>
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E7500  @ 2.93GHz"
MaxSpeed:     2930
CurrentSpeed: [COLOR=red]2933[/COLOR]

Re-run chkdsk.

Post back any feedback/observations.

Cheers

Dave

 

[cheatcloth]

Hi, I've updated the ATA driver, thank you for that! I haven't yet found the appropriate driver update for Intel, the automatic detector didn't find one so I have to update manually. However, uninstalling MyWinlocker and/or running chkdsk again seems to have helped a lot; I haven't had a BSOD or freeze for a couple of days since doing those two things. Hopefully the main problem has been fixed, we'll see.

 

[Northernsoul55]

Good news, post back in a few more days and let us know any progress.

Cheers

Dave

 

[cheatcloth]

Hi, just a quick update. I hadn't had any trouble since my last post, until today, when the computer froze shortly after starting up, needing to be manually restarted. There was no BSOD or anything else though, and maybe it was caused by something unrelated. I'll wait another week and see before marking this solved.

 

[cheatcloth]

Upon start up today I got two BSOD and a freeze. I guess it's not over yet. :shock: I ran the SF diagnostic tool again:

 

[Northernsoul55]

The latest crash dump seems corrupt and cannot be read

We may have to wait for another BSOD.

 

[cheatcloth]

Right! Finally got another BSOD, amid a couple of freezes. However it was a frozen BSOD and it didn't say it was collecting crash dump data like it sometimes does, so I dunno if it worked properly, we'll see I guess.

 

[Northernsoul55]

Same again, corrupt files Im afraid.

All I can suggest is that you go back throught the thread and attempt to update all the drivers
that havent been updated yet.

Create a :ar: system restore point then Run Driver Verifier to scan for any corrupted drivers
which may be causing problems, this program works by running various stress tests on drivers,
in order to produce a BSOD which will locate the driver; run for least 24 hours:

:ar: http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Tip

• If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
• If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

cheers

Dave

 

[cheatcloth]

Okay, I'll try running the driver verifier. Before I do though, can you please check this attachment? I cleared the logs before getting another crash so I figured I'd try the SF tool one more time.

 

[Northernsoul55]

Hi,

From your logs:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 7F, {8, 80050031, 406f8, fffff80002cc4041}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
Followup: MachineOwner

Stop message 0x0000007F Descriptive text: UNEXPECTED_KERNEL_MODE_TRAP
Usual cause: There is a hardware or software problem. This is usually caused by a hardware failure.

These drivers show as problematic, try updating to latest.

[COLOR=red]atikmpag.sys[/COLOR] Fri Nov 16 19:39:13 [COLOR=red]2012[/COLOR]
[COLOR=red]atikmdag.sys[/COLOR] Fri Nov 16 20:18:02 [COLOR=red]2012[/COLOR]

:ar: http://support.amd.com/us/Pages/AMDSupportHub.aspx

Run these tests and post back any results:


SFC to check the integrity of all Windows 7 system files.

• Click on Start > Type in search cmd
  Right-click cmd after results are displayed and Run as Administrator
  Type SFC /scannow at the prompt
  (Note: There is a space between SFC and /scannow)

:ar: SFC Tutorial

   Note

Select option two. If any problems are found, run the scan 3 times and immediately
reboot the computer after each scan.

Also run chkdsk in an elevated command prompt in order to check for file system errors and bad sectors on your HDD:

• Click on Start>Type in search cmd
• Right click cmd and Run as Administrator
• At the command prompt please type: chkdsk /f/r
  (There is a space between chkdsk and /f/r)

:ar: Chkdsk Tutorial

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

:ar: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

   Tip

Run these tests overnight

Are you overclocking? If so please reset to default as any overclocking will
have an affect on system stability.

0: kd> !sysinfo cpuspeed
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E7500  @ 2.93GHz"
MaxSpeed:     2930
CurrentSpeed:[COLOR=red] 2933[/COLOR]

Cheers

Dave

 

[cheatcloth]

Hi, sorry for the delay.

I've updated those drivers without issue, thanks. The tests were okay, the chkdsk results looked fine but after the computer restarted it went through a long string of BSODs. :/

As for overclocking, do you mean I'd have to reset the whole computer to default settings? If so is there any way to correct the current speed without having to do that?

The latest SF tool results are attached.