Many programs refuse to run with APPRCRASH/wininet.dll errors.

[Beo1]

Recently my computer had a blue screen of death. When it restarted, a variety of programs failed to boot properly, merely giving a "has stopped working" error when they attempt to load. The contents of these error messages are similar; here's one:

Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.0.2.25
Application Timestamp: 5122bf96
Fault Module Name: WININET.dll
Fault Module Version: 10.0.9200.16521
Fault Module Timestamp: 51207800
Exception Code: c0000005
Exception Offset: 00142147
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

My web browsers either don't work or crash if I try to download any files. Does anyone have an idea what's going on with my computer?

 

[mitchell65]

Hi Beo and welcome to the Forum.
First off if you Google this error you will see"cures" by downloading third party Registry type cleaners. Resist the temptaion to go down this road, it will likely cause more probelms than you have now.
First off have look and see if you have a system restore point to a day before this first happened. If so do a System Restore.

 

[Beo1]

I had to boot into HP's system recovery mode to do a system restore, and I was able to restore to before this started; it didn't solve the problem. Startup repair found no problem either.

 

[mitchell65]

Are you say if you Type System restore into the search box that appears when you click the Windows button you cannot do a system restore there?
Also have you an up to daye A/V tool installed? If so run a scan and then download and runthe free version of Malwarebytes>

 

[Beo1]

If I run a System Restore from within Windows, it starts properly and goes to the blue, system restoring screen, but at some point it fails before it actually restores and my laptop tries to boot into repair mode. I have Microsoft Security Essentials and it's up to date and hasn't found any problems. I ran a scan with Spybot S&D and it didn't seem to turn up any problems either. I'll run a scan with Malwarebytes. I'll need to download it on another computer: Chrome crashes when I try to download a file, and Firefox and IE 10 don't run at all--they just give the "has stopped working" error, and Firefox has the Mozilla crash report tool pop up too.

 

[mitchell65]

I see you are running Win 7 Ultimate. Did you laptop come pre installed with this?

 

[Beo1]

No, it came with home premium and I upgraded it to ultimate when I first got it.

 

[mitchell65]

No, it came with home premium and I upgraded it to ultimate when I first got it.

Where did you get your copy of Ultimate?

 

[Beo1]

Through my university; I got a disc and a license key and used the key to upgrade.

 

[mitchell65]

Well I'm a bit lost I have to say. It seems iTunes is the problem and i have no experience of using that. If you go to Control panel, Programs, do you get the option to repair iTunes?

 

[Anak]

Hi guys,

On some win 7 systems itunes can cause problems being that it is an apple product, that is not to say that either is a bad product, just sometimes they can be incompatible and can cause problems.

First, we need to know more about this crash, just to be sure what caused your machine to crash in the first place.
B, can you run this tool, located here? http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html Please post the results back here in this thread.

If it still reports that itunes was indeed the culprit of your "recent" crash I have some steps to take to help.

I also need to know if you have quicktime installed. And, what type of antivirus/malware you're running.

 

[Beo1]

The problem is not simply with iTunes, it is with many programs that all yield similar errors. I just posted the iTunes error report as an example. Is there a way to manually reinstall wininet.dll? Since many of the affected programs use the internet and Chrome closes when attempting downloads, I think that some windows internet component stopped working, and since wininet.dll is mentioned when the programs close, that seems like a good place to start.

 

[Anak]

The problem is not simply with iTunes, it is with many programs that all yield similar errors. I just posted the iTunes error report as an example. Is there a way to manually reinstall wininet.dll? Since many of the affected programs use the internet and Chrome closes when attempting downloads, I think that some windows internet component stopped working, and since wininet.dll is mentioned when the programs close, that seems like a good place to start.

If you are questioning the tried and true methods of troublshooting, then no, I beg to differ.

A good place to start is posting that .wdg report . http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

If you refuse to do that, I can not help you.

 

[mitchell65]

Through my university; I got a disc and a license key and used the key to upgrade.

Hi Beo
I think you might have a few corrupted files in your Ultimate windows disc. Could you run this for us and post the result an then perhaps we can help you further:
Windows Genuine and Activation Issue Posting Instructions

 

[Beo1]

Hi Beo
I think you might have a few corrupted files in your Ultimate windows disc. Could you run this for us and post the result an then perhaps we can help you further:
Windows Genuine and Activation Issue Posting Instructions

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-D79JM-YK8KH-9267F
Windows Product Key Hash: x2B1OEemEIMANaAn2/k7mTKw2gk=
Windows Product ID: 00426-437-0428696-85603
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {AA4E4D2A-5E56-4C38-A748-B6ECB1476667}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Users\Kevin\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{17B106BB-6952-4A25-B174-BB96F3E4E68A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9267F</PKey><PID>00426-437-0428696-85603</PID><PIDType>5</PIDType><SID>S-1-5-21-460364739-862696854-4225087934</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Insyde</Manufacturer><Version>F.13</Version><SMBIOSVersion major="2" minor="7"/><Date>20120907000000.000000+000</Date></BIOS><HWID>B3823E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-437-042869-01-1033-7601.0000-1652012
Installation ID: 014903636074529511434460455946617916926272080126235284
Processor Certificate URL: [url]http://go.microsoft.com/fwlink/?LinkID=88338[/url]
Machine Certificate URL: [url]http://go.microsoft.com/fwlink/?LinkID=88339[/url]
Use License URL: [url]http://go.microsoft.com/fwlink/?LinkID=88341[/url]
Product Key Certificate URL: [url]http://go.microsoft.com/fwlink/?LinkID=88340[/url]
Partial Product Key: 9267F
License Status: Licensed
Remaining Windows rearm count: 0
Trusted time: 3/6/2013 6:41:23 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:9:2012 18:12
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAIAAAABAAIAAgACAAAABAABAAEAHKI6ghU/sJUaA2QDuA7atHf2jGwG3dpa8jmu2poVlmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			HPQOEM		181B    
  FACP			HPQOEM		SLIC-MPC
  DBGP			HPQOEM		181B    
  HPET			HPQOEM		181B    
  BOOT			HPQOEM		181B    
  MCFG			HPQOEM		181B    
  WDAT			HPQOEM		181B    
  UEFI			HPQOEM		181B    
  ASF!			HPQOEM		181B    
  SLIC			HPQOEM		SLIC-MPC
  SSDT			HPQOEM		181B    
  ASPT			HPQOEM		181B    
  FPDT			HPQOEM		181B    
  SSDT			HPQOEM		181B    
  SSDT			HPQOEM		181B    
  SSDT			HPQOEM		181B

To be clear, I didn't actually use the disc as install media--I just used the associated key for a windows anytime upgrade to ultimate over my OEM installation. Trying to repair iTunes through the Control Panel did not solve anything.

 

[Beo1]

A good place to start is posting that .wdg report . http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

If you refuse to do that, I can not help you.

Sorry, I didn't see your post before I'd responded to an earlier one :]

The Dump All results folder is attached.

I don't believe I have Quicktime installed, and I'm running Microsoft Security Essentials.

 

[Beo1]

I just attempted an sfc /scannow. It "found corrupt files but was unable to fix some of them". I've attached the log file. It seems to identify wininet.dll as corrupt:

POQ 137 ends.
2013-03-06 20:20:43, Info CSI 0000032e [SR] Verify complete
2013-03-06 20:20:43, Info CSI 0000032f [SR] Repairing 1 components
2013-03-06 20:20:43, Info CSI 00000330 [SR] Beginning Verify and Repair transaction
2013-03-06 20:20:43, Info CSI 00000331 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_10.2.9200.16521_none_23a3f18e59e93e73\wininet.dll do not match actual file [l:22{11}]"wininet.dll" :
Found: {l:32 b:R/l/Si/o+KbyZNtFFeWcPlmjawqne0Gue5sZPUfXJJw=} Expected: {l:32 b:Sd9/dyEXIin3ztbnpBnM52CCfIM4tVfQSj0RsnVQUuw=}
2013-03-06 20:20:43, Info CSI 00000332 [SR] Cannot repair member file [l:22{11}]"wininet.dll" of Microsoft-Windows-IE-ClientNetworkProtocolImplementation, Version = 10.2.9200.16521, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2013-03-06 20:20:43, Info CSI 00000333 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_10.2.9200.16521_none_23a3f18e59e93e73\wininet.dll do not match actual file [l:22{11}]"wininet.dll" :
Found: {l:32 b:R/l/Si/o+KbyZNtFFeWcPlmjawqne0Gue5sZPUfXJJw=} Expected: {l:32 b:Sd9/dyEXIin3ztbnpBnM52CCfIM4tVfQSj0RsnVQUuw=}
2013-03-06 20:20:43, Info CSI 00000334 [SR] Cannot repair member file [l:22{11}]"wininet.dll" of Microsoft-Windows-IE-ClientNetworkProtocolImplementation, Version = 10.2.9200.16521, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2013-03-06 20:20:43, Info CSI 00000335 [SR] This component was referenced by [l:230{115}]"Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~10.2.9200.16521.Internet-Explorer-amd64"
2013-03-06 20:20:43, Info CSI 00000336 Hashes for file member \??\C:\Windows\SysWOW64\wininet.dll do not match actual file [l:22{11}]"wininet.dll" :
Found: {l:32 b:R/l/Si/o+KbyZNtFFeWcPlmjawqne0Gue5sZPUfXJJw=} Expected: {l:32 b:Sd9/dyEXIin3ztbnpBnM52CCfIM4tVfQSj0RsnVQUuw=}
2013-03-06 20:20:43, Info CSI 00000337 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_10.2.9200.16521_none_23a3f18e59e93e73\wininet.dll do not match actual file [l:22{11}]"wininet.dll" :
Found: {l:32 b:R/l/Si/o+KbyZNtFFeWcPlmjawqne0Gue5sZPUfXJJw=} Expected: {l:32 b:Sd9/dyEXIin3ztbnpBnM52CCfIM4tVfQSj0RsnVQUuw=}
2013-03-06 20:20:43, Info CSI 00000338 [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:22{11}]"wininet.dll"; source file in store is also corrupted
2013-03-06 20:20:43, Info CSI 00000339 Repair results created:
POQ 138 starts:

 

[Anak]

Run the SFC /scannow at least three times successively with restarts in between each run.

See Note after Option Two, step #4 here: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

   Note

• If SFC could not fix something, then run the command again to see if it may be able to the next time. Sometimes it may take running the sfc /scannow command 3 or more times to completely fix everything that it's able to.
• If not, then you can attempt to run a System Restore using a restore point dated before the bad file occured to fix it. You may need to repeat doing a System Restore until you find a older restore point that may work.
• If still not, then you can use the steps in the TIP box in the OPTION THREE section below to manually replace the files that SFC could not fix

Thank you for posting the .CBS log.


And please go back to where you posted the MGADIAG report in post #15 and encase the report in the Code box, you missed step #7 in the tutorial.

• Go to post #15 and click on the edit button in the lower right corner.
• Highlight the report and click on the # icon in the reply to thread menu .
• You should see this around your highlight. CODE /CODE in brackets.
• If preview looks good , then submit.
• Do the same for the report you just posted.
• You will be amazed at the difference it will make in your thread.

In the meantime, I'm getting another post ready to reply to your .wdg report

 

[Beo1]

Whoops, sorry! Hopefully it looks better now.

 

[Beo1]

I believe I have the current, uncorrupted version of the wininet.dll file, and I'd like to replace my corrupt version in System32/SysWOW64. Are there any Windows utilities or simple commands I can write up and put on an external disc to overwrite my wininet.dll file?

Edit: It looks like the tip with copying files off of the Windows DVD will also work if I already have the file. Thanks, I'll give that a try :]