MEMORY_MANAGEMENT : Blue Screen error

[Naymit]

Hello,

I was just browsing the internet and left the laptop on for 5 mins to complete a chore. I come back and the laptop was in sleep mode. I pressed F1 to wake it and the suddenly got the blue screen with the error msg: MEMORY_MANAGEMENT.

I have attached the zipped dump file from the Minidump folder below. This is a brand new one laptop (bought it a monh ago & use it just for browsing about twice a week). Its a Lenovo G570 , Intel Pentium B960, 2.20GHz, Windows 7 Home Premium, 64 bit.

Please can someone hv a look at the Minidump file and guide me??? I am freaking all the more now, since this is a new laptop.

Thanks.

 

[JMH]

Naymit,

* Do a System File Check
Option 2

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

* If that IS a brand new Laptop as you stated I presume it is under some form of Warranty.

A new computer should not be presenting with the problems you have listed - & we volunteers should not be putting at risk the rights,YOU, the consumer has under that warranty...
Be aware that attempting any subsequent hardware troubleshooting steps may, in some cases, void your warranty.

I strongly suggest that you should seek further advice asap.
Under Warranty terms a duty of care applies.

 

[zigzag3143]

Um, this is the same dmp file as in the other thread. Are there other dmps from this machine?

 

[Naymit]

Naymit,

* Do a System File Check
Option 2

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

* If that IS a brand new Laptop as you stated I presume it is under some form of Warranty.

A new computer should not be presenting with the problems you have listed - & we volunteers should not be putting at risk the rights,YOU, the consumer has under that warranty...
Be aware that attempting any subsequent hardware troubleshooting steps may, in some cases, void your warranty.

I strongly suggest that you should seek further advice asap.
Under Warranty terms a duty of care applies.

Thanks for the reply. Sorry for the delay in getting back to you. The "sfc scannow" command gave no error results. repeated it a few times. Still nothing.

 

[Naymit]

Um, this is the same dmp file as in the other thread. Are there other dmps from this machine?

No there are no other dump files. I am on another computer right now, so will check on that laptopn again tonight an upload. But as JMH has said, I will contact Office Depot since this is a brand new laptop.

 

[writhziden]

Alright, keep us updated, and let us know if you need any help.