MEMORY_MANAGEMENT BSOD short time after login

[jeremykh]

Hi all,

I've recently gotten a new Acer 5750-6845 laptop. A couple days after starting to use it, MEMORY_MANAGEMENT BSOD problems have arisen, occuring briefly after I log in. Here are my specs:

• Windows 7 Home Premium 64-bit
• Intel Core i5-2430M
• 4GB DDR3 memory (sorry, don't know the brand since I'm just looking at the box)
• 500GB HDD

I hadn't done much before the blue screens started coming up. The first thing I did was uninstall the trial version of McAfee that came pre-loaded because I figured it would be better to use a free full version antivirus software. So after that, I installed Avast. Nothing bad happened then--Avast seemed to work completely fine, scanning for viruses and updating itself. I also installed Microsoft Office 2007, the Google Chrome browser, Spotify, and some games like Skyrim (I don't believe that Skyrim caused problems because it worked).

But then, on the third day I started getting BSODs right after logging in; the majority of which were MEMORY MANAGEMENT (I also got Page fault in invalid page once).

I recovered the computer using the Acer recovery DVDs I originally made. After that, the blue screens were gone (so I thought). Never suspecting Avast to be faulty, I immediately did the same routine: uninstalling McAfee and then installing Avast.

Later, when browsing the web, the MEMORY_MANAGEMENT blue screens came back up and haven't gone away since. I can use safe mode pretty reliably, but when using Windows normally the BSODS come up anywhere from immediately after logging in or a few minutes later.

By the way, I also tweaked my virtual memory page file size in safe mode, increasing it to 5920 MB i believe, since that was the recommended amount.

Sorry for this long-winded account, but could someone please give me some guidance? It's a brand new computer and these issues are quite saddening. The dumpfiles ZIP is attached

Thanks.

 

[GianniDPC]

OK, first uninstall Avast and replace it with MSE: Microsoft Security Essentials - Free Antivirus for Windows

next do you use any CD virtualization programs like Poweriso ???

also make sure you have the lasted drivers installed !!

 

[jeremykh]

I've uninstalled Avast, but I can't install MSE because I can't access the Internet in safe mode (which is the only way I can "use" my Acer without getting those BSODs).

Also, I don't use any ISO virtualization programs.

Basically, the computer now does not have any antivirus programs, but then again, it's not connected to the Internet. Hopefully there's a way that I can get it working first.

 

[GianniDPC]

I've uninstalled Avast, but I can't install MSE because I can't access the Internet in safe mode (which is the only way I can "use" my Acer without getting those BSODs).

Also, I don't use any ISO virtualization programs.

Basically, the computer now does not have any antivirus programs, but then again, it's not connected to the Internet. Hopefully there's a way that I can get it working first.

Well boot into safe mode with networking ...

And also I recommend to boot into normal mode (To uninstall avast ....)

 

[jeremykh]

OK, I'll try booting into safe mode with networking.

But again, when I boot into normal the blue screens appear.

Do you know what these dumpfiles mean?

 

[GianniDPC]

OK, I'll try booting into safe mode with networking.

But again, when I boot into normal the blue screens appear.

Do you know what these dumpfiles mean?

I can't see a related driver but just boot into normal mode to uninstall avast please. And see if the BSOD re-appears or not

 

[jeremykh]

I've uninstalled Avast, but the problem still occurs.

Do you know if this is a hardware (physical) or software issue?

 

[GianniDPC]

I've uninstalled Avast, but the problem still occurs.

Do you know if this is a hardware (physical) or software issue?

Please do Memtestx86: Memtest86+ - Advanced Memory Diagnostic Tool

let it run for 7 passes