Solved Memory_Management BSOD

[Ka6Scope]

Hello all.

After turning on my computer for the first time during the day I will log on and start surfing the web and the PC will lock up and eventually BSOD with Memory_Management error. After it restarts I can usually go on the rest of the day with no errors. Sometimes.

Ive ran chkdsk on my HDD and it came up with no errors, but Im not the most tech-savvy guy so here are my minidump files. There are 7 DMP files in this ZIP. Any help would be appreciated.

 

[zigzag3143]

Memory management (usually a driver).


These need updating

Afc.sys    7/12/2006 1:48:20 AM        fffff880`06c8e000    00002e80`06c97000    0x0000360000009000    0x44b48d24                        
scmndisp.sys    1/17/2007 3:48:03 AM        fffff880`01e6c000    fffff880`01e76000    0x0000a000    0x45add4b3                        
dadder.sys    8/2/2007 5:33:03 AM        fffff880`07ed9000    fffff080`07edc180    0xfffff80000003180    0x46b1a4cf                        
tifsfilt.sys    8/29/2007 8:37:29 AM        fffff880`07f68000    fffff880`07f7f000    0x00017000    0x46d56889                        
timntr.sys    8/29/2007 8:38:23 AM        fffff880`01e76000    fffff880`01f26000    0x000b0000    0x46d568bf                        
tdrpman.sys    11/12/2007 9:36:33 AM        fffff880`01400000    fffff880`01494000    0x00094000    0x473856e1                        
snapman.sys    11/22/2007 4:19:33 AM        fffff880`01f7a000    fffff880`01fb5000    0x0003b000    0x47453b95                        
archlp.sys    2/6/2009 8:39:29 AM        fffff880`05600000    fffff880`0562b000    0x0002b000    0x498c2f81                        
hamachi.sys    2/19/2009 6:36:41 AM        fffff880`06aca000    fffff880`06ad5000    0x0000b000    0x499d3639

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
Driver Reference Table (DRT)

 

[Ka6Scope]

Alright Ive attempted to update a few of those drivers so far on the list but I've come across a few problems.

The scmndisp and dadder were video card and mouse updates, Ive updates those.

The afc.sys is an Arcsoft shell driver. Arcsoft is the company which runs my "Total Media Extreme" program I use to record videos. Ive checked and the TME is saying its up to date, which I dont believe because I can only open the program in fullscreen mode which leads me to believe there IS a problem with the shell. Ive looked everywhere and cant find a driver for it.

Next are the tifsfilt and timntr.sys which are arconis true image drivers. Arconis is the company that powers Seagate DiscWizard which I used for my 3TB seagate XT hard drive. I couldnt find any updates for the program but I dont use it so I uninstalled it. I checked after reboot though in the system32>drivers folder and they were both still there. Dont know what to do about that.

In the mean time I will update the other drivers. Thanks in advance!

 

[zigzag3143]

Good job so far

Any driver you cant find a new one for can be made more compatibility by installing it in compatibility mode.

Right click the installer>properties>compatibility>chose OS


Make older programs run in this version of Windows

http://www.sevenforums.com/tutorials/316-compatibility-mode.html

For Acronis try here.
Backup software for data backup and disaster recovery in Windows and Linux - Acronis

 

[Ka6Scope]

Good job so far

Any driver you cant find a new one for can be made more compatibility by installing it in compatibility mode.

Right click the installer>properties>compatibility>chose OS


Make older programs run in this version of Windows

http://www.sevenforums.com/tutorials/316-compatibility-mode.html

For Acronis try here.
Backup software for data backup and disaster recovery in Windows and Linux - Acronis

Ok, I went through the rest of the list and according to the DRT the rest are all Acronis drivers as well except the last one which is a Hamachi driver. I will reinstall hamachi in compatibility mode.

Thanks for the Acronis link, but that just leads to Acronis's products, none of which are Seagate DiscWizard. I could look for the installer and try to install it in compatibility mode? Do you recommend that?

Also, I've been having a new problem while doing this. As soon as I restart my computer after installing a new driver, after I log in, it will soon after (about 5 or 10 seconds) start to freeze. My mouse will still move but I cant interact with any of the programs. windows button or ctrl alt del dont work. Ill leave it for about a minute or to and then it will catch up and go to the ctrl alt del menu. Its fine after that, but its been happening quite a few times. :/

 

[zigzag3143]

How about uploading your event viewer logs? I may be able to spot something

Please provide us with your Event Viewer administrative logs by following these steps:


Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.

 

[Ka6Scope]

Ok got a bit of an update here.

Ive updated every one of my out-of-date or missing drivers on my computer. I used a driver manager program to check that they were all up to date. Ive taken your advice and reinstalled the old programs in compatibility mode and I havent had a BSOD again yet. Fingers crossed.

Anyways, on to the other issue. I noticed today that the slowdown occurs most often when I either try to open Firefox for the first time or when browsing in Firefox. Ive done as you asked though and attached the event errors.

Thanks again for all your help

 

[zigzag3143]

Ok got a bit of an update here.

Ive updated every one of my out-of-date or missing drivers on my computer. I used a driver manager program to check that they were all up to date. Ive taken your advice and reinstalled the old programs in compatibility mode and I havent had a BSOD again yet. Fingers crossed.

Anyways, on to the other issue. I noticed today that the slowdown occurs most often when I either try to open Firefox for the first time or when browsing in Firefox. Ive done as you asked though and attached the event errors.

Thanks again for all your help

By far, this is the most frequently listed. Peer to peer networking service is constantly crashing. Has been going on since at least January. Happens hundreds of times a day. If you have already applied SP-1 you may need to do a reapir install to fis this.

If you havent run a system file check do so.

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

iastor.sys Storage driver needs updating.. This one is benign.

e1cexpress----S3 e1cexpress;Intel® PRO/1000 PCI Express Network Connection Driver C;C:\Windows\system32\DRIVERS\e1c62x64.sys ... OR MALWARE if not in system32.

wmprph.exe----wmprph.exe could be a part of Windows Media Player Rich Preview Handler but safe for your computer. Also needs updating and to be checked for malware.


Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!

 

[Ka6Scope]

I'm not sure what the peer to peer network that is constantly crashing could be. I do have Windows 7 SP1 installed, so how would I go about doing a repair install of it?

I did a system check and after reboot I followed the instructions and got the sfc details into this txt file which I have attached to this post. What should I do from here?


Also, I downloaded updated and ran a full scan with MalwareBytes. It found 4 possible malware files as seen here:

All files were quarantined and deleted.

As for the Intel driver, I updated upon my last post, so that should be fine now.

P.S. As i was running my first system check, I got a BSOD with no error message.

 

[zigzag3143]

Most of the files in SFC that were corrupt (and some could not be repaired) were related to themes. Did you mod your wallpaper, etc?

 

[Ka6Scope]

Most of the files in SFC that were corrupt (and some could not be repaired) were related to themes. Did you mod your wallpe[per, etc?

I did. I had installed the Midnight windows 7 theme.

EDIT: I uninstalled the theme by deleting the files from C:/Windows/Resources/Themes.

Where do I go from here? Just wait it out and see if I get any more errors or blue screens?

 

[zigzag3143]

Honestly yes. You may want to start thinking about a clean install.

 

[Ka6Scope]

Honestly yes. You may want to start thinking about a clean install.

Now that I've deleted the theme and done some cleanup, everything seems to be running smoothly so far.

I'll try it out for a few days and see if it runs without errors or BSODs. If it does then I will mark this as solved.

If not then I will try a fresh install of Windows. I REALLY hope I don't have to resort to that since it would mean reinstalling all of my programs AND all the drivers that I just updated

I will let you know how it goes. Thanks for all your help Zigzag!

 

[Ka6Scope]

Ok do I decided to run a Memtest just in case my memory was bad. It's currently on the first pass still and it's already got 1,006 errors. I know that I have to switch the ram and the slots to figure out if it's a faulty ram stick or mobo slot but is this definitely faulty memory? I mean over 1000 errors?

 

[Ka6Scope]

Bump. Sorry about the multiple posts but I need to know ASAP if I should be looking to buy new memory or not.

 

[zigzag3143]

Bump. Sorry about the multiple posts but I need to know ASAP if I should be looking to buy new memory or not.

With that many errors it is either RAM or a mobo slot. Run memtest on each slot using known good ram

 

[Ka6Scope]

Ok just ran the first stick in the first slot for 10 passes and got no errors so I'll run that stick in each slot now to determine of any of the slots are bad. If not, I'll test the 2nd 3rd and 4th sticks individually to see which ones are faulty.

 

[Ka6Scope]

Ok so I ran the 2nd stick in the 2nd slot and got no errors. Now I'm trying to run ram in the third slot and I keep getting the dram_led light meaning it's not working. No matter what configuration I put them in it won't boot when something is in that 3rd slot, except when all 4 are in, which is when I got the thousands of errors.

 

[Ka6Scope]

HUGE problem. Now when I try to put any ram into ANY slot, it givese the ram error light and keeps restarting after a few seconds. My monitor won't even show anything at all so I can't even get into the bios or try booting in safe mode. What do I do?

 

[writhziden]

Try a hardware/software reset of the BIOS.

1. Shut down and turn off the computer.
2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
3. "Remove the computer from any port replicator or docking station, disconnect
   cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
   power from components is drained to clear the software connections between the BIOS
   and hardware and clear any corruption in the temporary memory.
5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
   and mouse should suffice and be the only peripherals reconnected.
6. Turn it on to reinitialize the software connections between the BIOS and hardware