Microphone out after hibernation

ottovr

New member
Local time
2:13 AM
Messages
17
When I use hibernate with my Acer laptop, after I wake up the laptop the microphone is out. When I use regular restart the problem is over.
I came across various reporting instances of this hibernate/microphone problem on the web but for me no acceptable solutions.
My laptop is an Acer 7740G 624G50Mn. Skype is 5.8.0.158. Windows is 7 Home Premium SP1. On a Fritzbox Fon WLAN 7340. The microphone I use is that of the Logitech Webcam C910.
The microphone is ticked (the standard microphone) in Sound > Properties. After I wake up the laptop from Hibernate, moving the slider in Record > Levels does not change the number in the box to the left.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER/Aspire/7740G 624G50MN
OS
Windows 7 Home Premium 64bit SP1
CPU
Intel Core i7 620M
Motherboard
Aspire 7740G (CPU 1) V1.27
Memory
DD3 3.87Gb
Graphics Card(s)
ATI Mobility Radeon HD 5650
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Iiyama PLB2403WS
Screen Resolution
1920 x 1080
Hard Drives
Seagate ST9500325AS ATA
PSU
Microsoft AC-adapter
Are you actually using "hibernate" or are you using "standby". Hibernate is basically the same as rebooting except whatever programs you had open when you initial Hibernate are reopened when you restart. Thus if rebooting fixes the problem, Hibernate should too.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
My Own Build
OS
Windows 10 64 bit
CPU
Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
Memory
16GB Corsair Dominator
Graphics Card(s)
Intel CPU Graphics
Sound Card
RealTek
Monitor(s) Displays
27" Dell S2719dgf
Screen Resolution
2560X1440
Hard Drives
1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
2 TB drive for backup
PSU
EVGA Supernova 750G2
Case
BeQuiet Silent Base 600
Cooling
Deepcool Captain 120EX
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft wireless
Internet Speed
100 MB/sec (Cable)
Antivirus
Microsoft Defender and Malwarebytes
Browser
Edge/Firefox
Other Info
Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM
Are you actually using "hibernate" or are you using "standby". Hibernate is basically the same as rebooting except whatever programs you had open when you initial Hibernate are reopened when you restart. Thus if rebooting fixes the problem, Hibernate should too.

Dear fireberd,
I'm not sure what you mean exactly by 'reboot' in this case; if it's nothing else than 'regular restart' then I already described that the problem does not occur in that instance. I do use hibernate because then you generate a hibernate file the advantage of which is that the computer is switched off and uses as little energy as possible but you get your last session back in seconds if you switch on again.
The solution given here did not work in my case: Webcam not detected after sleep, shutdown, or restart - drivers - windows-7.
The problem is discussed from various angles here: https://jira.skype.com/browse/SCW-2796 (the system used is a Macbook but the discussion is fully relevant.) I just don't like to work with the scriptfile-solution given there.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER/Aspire/7740G 624G50MN
OS
Windows 7 Home Premium 64bit SP1
CPU
Intel Core i7 620M
Motherboard
Aspire 7740G (CPU 1) V1.27
Memory
DD3 3.87Gb
Graphics Card(s)
ATI Mobility Radeon HD 5650
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Iiyama PLB2403WS
Screen Resolution
1920 x 1080
Hard Drives
Seagate ST9500325AS ATA
PSU
Microsoft AC-adapter
There are two different modes. Hibernate and "Sleep/Standby". When you Hibernate the PC, it creates a file on the hard disk of all the program applications you have open and the data in those applications, then powers off. When you power on the PC (and boot up) it goes through the exact same procedure it does on any power on sequence, except that after Windows initializes it goes an additional step and starts all the programs you had opened and the data in those programs (for example if you had an Excel spreadsheet open when you did the Hibernate then it would start Excel and also the open spreadsheet with all the data in it).

Here is more on Hibernate http://en.wikipedia.org/wiki/Hibernation_(computing)

Sleep mode refers to a low power mode for electronic devices such as computers, televisions, and remote controlled devices. These modes save significant electrical consumption compared to leaving a device fully on and idle, but allow the user to avoid having to reset programming codes or wait for a machine to reboot.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
My Own Build
OS
Windows 10 64 bit
CPU
Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
Memory
16GB Corsair Dominator
Graphics Card(s)
Intel CPU Graphics
Sound Card
RealTek
Monitor(s) Displays
27" Dell S2719dgf
Screen Resolution
2560X1440
Hard Drives
1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
2 TB drive for backup
PSU
EVGA Supernova 750G2
Case
BeQuiet Silent Base 600
Cooling
Deepcool Captain 120EX
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft wireless
Internet Speed
100 MB/sec (Cable)
Antivirus
Microsoft Defender and Malwarebytes
Browser
Edge/Firefox
Other Info
Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER/Aspire/7740G 624G50MN
OS
Windows 7 Home Premium 64bit SP1
CPU
Intel Core i7 620M
Motherboard
Aspire 7740G (CPU 1) V1.27
Memory
DD3 3.87Gb
Graphics Card(s)
ATI Mobility Radeon HD 5650
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Iiyama PLB2403WS
Screen Resolution
1920 x 1080
Hard Drives
Seagate ST9500325AS ATA
PSU
Microsoft AC-adapter
Well if its a Skype problem then it's not an "audio" problem, its an application program problem or the way your laptop handles Hibernation.

I questioned Hibernation as after doing PC support for many years (I've done computer maintenance and user support since 1961) I have run across many that do not know the difference between it and standby/sleep.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
My Own Build
OS
Windows 10 64 bit
CPU
Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
Memory
16GB Corsair Dominator
Graphics Card(s)
Intel CPU Graphics
Sound Card
RealTek
Monitor(s) Displays
27" Dell S2719dgf
Screen Resolution
2560X1440
Hard Drives
1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
2 TB drive for backup
PSU
EVGA Supernova 750G2
Case
BeQuiet Silent Base 600
Cooling
Deepcool Captain 120EX
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft wireless
Internet Speed
100 MB/sec (Cable)
Antivirus
Microsoft Defender and Malwarebytes
Browser
Edge/Firefox
Other Info
Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM
In the meantime I found out that my laptop switches off the webcam when I use hibernation. What can I do to stop this behavior without resorting to implementing the VBS routines as given in https://jira.skype.com/browse/SCW-2796 ?
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER/Aspire/7740G 624G50MN
OS
Windows 7 Home Premium 64bit SP1
CPU
Intel Core i7 620M
Motherboard
Aspire 7740G (CPU 1) V1.27
Memory
DD3 3.87Gb
Graphics Card(s)
ATI Mobility Radeon HD 5650
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Iiyama PLB2403WS
Screen Resolution
1920 x 1080
Hard Drives
Seagate ST9500325AS ATA
PSU
Microsoft AC-adapter
Back
Top