Microsoft account password

[guybc]

I am a 87 year old who had his first computer, a Commodore 64, in the early eighties and have enjoyed computers ever since, currently using WIndows 7.
Having just bought a smart 'phone, I find that I'm unable to buy apps for it unless I remember my Windows Live account password. The problem is that I must have chosen a password many years ago which I have never had to use and have therefore forgotten.
So the problem is resetting a forgotten password.
I spent literally hours yesterday complying and answering the same questions again and again, giving my second Email address, date of birth and location, mother's maiden name and the subject of my latest private Email,only to arrive back at the original log-on window. Microsoft once sent a temp. password for me to enter, which did not work.
The password reset file I made in a flash drive was a .psw file which crashed Word 2007, and didn't work.

It is obvious that many people have had the same problem with Microsoft.

Can anyone help?

 

[Berton]

Try this page:
Forgotten password and other sign-in problems - Windows Help

 

[Alejandro85]

If it's just for the sake of entering the store to download programs from there, and you don't care at all about your account, why not just create a new one and use that instead?
Unless there is some old content in the previous account (or I'm forgeting about something) I don't see any bad point in using a new one.

 

[guybc]

Thanks Alexandro - good try,but they kicked out the attempt because they have so much information from the old account!

 

[Shimshom]

How about using a family member details to create a new account as long as they don't mind

 

[townsbg]

Go to outlook.com and click on "can't access you account."

 

[Alejandro85]

They don't legitimately need any data about you, so there is no way for them to track you back to your previous account. Don't fall into the trap to fill their forms with real data about your real life, that's the trick they use to build spam databases. When they require something that's private, just say NO. Or fill the field with anything irrelevant.