microsoft digital media Keyboard 3000 failing to install driver

[t8z5h3]

hi,
i tried to connect my Microsoft digital media Keyboard 3000 keyboard to my desktop running windows 7 pro sp1 64 bit, the system tries to find the drive fails and then the keyboard will not register a key press.
i installed both the Intellitype and keyboard and mouse center from microsofts website but sill the keyboard fails the install because windows update can't find a driver for it.
any thoughts or ideas?
thanks

 

[Layback Bear]

If your system sees the keyboard the basic function should work even with out the specific driver. (Intellitype) The specialty keys probably will not work.

If I remember correctly that is a usb keyboard.
Try another usb 2.0 port.

 

[t8z5h3]

it sees the device and names it but put a "!" beside it.

 

[Layback Bear]

That means that Windows see the keyboard and is noting there is a problem with it.

Hardware not working properly

There are many reasons why hardware may not work properly. If Windows recognizes a problem with a device, it is denoted by a black exclamation point (!) on a yellow triangle in the lower right-hand corner of the device's icon.

Try another keyboard and see if you have the same problem.
Also try using Windows Updates because you might get a driver update for the keyboard.

Do you have all of Windows 7 Updates including SP-1?

 

[t8z5h3]

all my windows 7 machines are fully updated. windows reports it can't find a driver for the keyboard on windows update and that's why it's failing the install

 

[Layback Bear]

Have a look here for your keyboard. Take your time their are a lot of them.

Software Downloads | Microsoft Hardware

 

[t8z5h3]

I tried that it fails the software installs but still it seeks windows update for the drive, fails to find a driver and then kills keyboard support.

 

[oscer1]

Try another keyboard and see if you have the same problem.

have you tried this

 

[t8z5h3]

Try another keyboard and see if you have the same problem.

have you tried this

i tried to no success but i did pull this from the Reliability report:


Driver Management concluded the process to install driver NULL Driver for Device Instance ID USB\VID_045E&PID_0730\5&28C564E5&0&1 with the following status: 0xe0000203.

 

[Layback Bear]

Does any of the function on the keyboard work?
Have you tried other usb ports? 2.0 ports only.
Do you use a usb hub?
Have you tried any thing else in the usb ports and see if you have the same problem?

Take a read through this tutorial by Pooch.

http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html

 

[t8z5h3]

Does any of the function on the keyboard work?
Have you tried other usb ports? 2.0 ports only.
Do you use a usb hub?
Have you tried any thing else in the usb ports and see if you have the same problem?

Take a read through this tutorial by Pooch.

http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html

everything is drectly connected to the Root hub on the motherboard , i have tried other u.s.b. ports (no change) and it seems to effect all u.s.b. installs.
i also tried another keyboard and had the same effect... there got to be a fix out there, jest need to figure this out.

 

[Layback Bear]

If I understand you correctly you don't use any thing like shown here.

https://www.google.com/search?q=usb...la:en-US:official&client=firefox-a&channel=sb

Do any of your usb ports work with anything?This tutorial by Pooch might help.

http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html

 

[t8z5h3]

Your right its ports on the motherboard

 

[oscer1]

can you run a live cd like ubuntu and see if usb devices work on it. just run it from a cd no need to install to hard drive.
Install Ubuntu 14.04.1 LTS | Ubuntu

 

[t8z5h3]

the motherboard is a MSI K9N Sli Platium and i have a USB Mouse and hard drives working also my UPS is still reporting the Battery status also the Keyboard works in the Bios... so it has to be a windows 7 issue do you agree?

 

[oscer1]

It would appears that way. I think I would try a repair install.
http://www.sevenforums.com/tutorials/3413-repair-install.html

 

[Layback Bear]

Works in bios; well that is good.
If you install zero drivers and/or remove drivers from previous keyboards and just let Windows 7 find things your keyboard should have basic usability. Special keys will not work most likely.

Did you read this from my post #12.


USB Driver - General Fix for Problems