Microsoft Office 2013 Error - No Dropdown On Page Layout Tabs

[AGame20]

Hey Guys,

I have an annoying issue with Office 2013 for one user. On her Dell XT3, she cannot get a drop down menu when she goes to Page Layout, for Margins, Orientation, and Size. It freezes the machine, but doesn't crash it.

She previously had 2010, and I figured the upgrade to 2013 would clear up the trick, but no dice. I ran a repair and system updates, but no dice. I logged her profile into another machine and it works fine. This is in Excel and Word, as I originally thought it was just an excel problem, but alas it is Office. This is a brand new install, same one I used for everyone and no one has ever had this issue. Google wasn't much help, so here I am.

I've attached a screen shot to be more specific, thanks guys, hope you can help me out, thanks!

 

[Ranger4]

From your description of the problem it does seem that this might be a computer hardware problem & not an Office software issue.
How much RAM is there, is the hard drive nearly full, has the hard drive been defragmented recently (don't defrag SDD's though).

 

[AGame20]

Hey Ranger4, thanks for your response!

The HD has plenty of space, about 100GB free, probably a little more. I've narrowed it down to possibly her profile on that machine being corrupt. We have a batch of new laptops coming in and the one she has is older than we'd like. I figure there has to be another fix aside from re-creating her user profile, I'd rather not go through it. Thanks again Ranger4, anymore ideas shoot them my way, I'm all ears!

 

[Ranger4]

Have you checked for the possibility of a virus infection. I assume that computer is running up to date anti virus software & it is active.

 

[AGame20]

Yep, just ran a scan, all clean captain.