Microsoft Scam - now i cant log in and my screen is upside down

[hurling]

My father got a call from "Microsoft" saying he had a virus and they got him to go to a website. After he realised it was a scam his computer screen fliped upside down and he can no longer log into his computer. Please can someone help me fix this

 

[Slartybart]

Avoid Phone Scams | Cybercriminal Tech Support Scam | Security Threats

If you have access to another machine, you could try booting and scanning Dad's machine after you create the WDO boot. I'm sure someone nearby will let you create the disc, or a library perhaps
What is Windows Defender Offline?

 

[marsmimar]

Hello hurling and welcome to Seven Forums.

I think I'd start by running Windows Defender Offline to check for malware. This is a bootable disk and needs to be created on a machine that isn't infected. Also, the machine used to create the WDO disk must be the same architecture as the infected machine (if your father's computer is running a 64-bit version of Windows 7 then the other machine must also be running 64-bit.

http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html

If this returns the computer to an operating status scan with additional free on-demand scanners below. If the machine doesn't return to operating stuatus, see if you can access Safe Mode with Networking through the Advanced Boot Options menu.

http://www.sevenforums.com/tutorials/666-advanced-boot-options.html

If you can, run some free on-demand scanners such as these:

Malwarebytes

ESET Online Scanner (website was down for routine maintenance but should be up soon)

HitmanPro

SuperAntispyware

You could also try to use System Restore and roll back the computer to an earlier date/time.

http://www.sevenforums.com/tutorials/700-system-restore.html

 

[richnrockville]

FWIW: Some graphic cards support the ctrl+alt+left arrow to change the orientation of the screen.

Rich

 

[Hacb]

he can no longer log into his computer.

most scammers may change the password but from the videos and articles i have seen, they will mostly go for a really dumb password like 1234

 

[whs]

I would try safe mode, right click on the desktop > screen resolution and set the screen to Landscape.

 

[Sunny Beach]

Why are you digging up a 2 year old thread?

 

[whs]

LOL, good question. I did not see the date. My bad eyes got to me again.

 

[Stevekir]

This has just happened to me. A huge shock. Solved it by restoring to an earlier Restore Point.

But what techie at Microsoft thought it would be a good idea to offer this to users, and why?