minidump help

[Nokdabollikov]

Hi everyone.

i am having a few issues with my new build with regards random crashes. i am trying to find the minidumps on my system but i cant find them anywhere. Can somebody please explain to me how i find them on my system and what i need to do to upload them onto the site so that one of the xperts here can take a look for me. many thanks in advance for any help.

 

[zigzag3143]

Hi everyone.

i am having a few issues with my new build with regards random crashes. i am trying to find the minidumps on my system but i cant find them anywhere. Can somebody please explain to me how i find them on my system and what i need to do to upload them onto the site so that one of the xperts here can take a look for me. many thanks in advance for any help.

Hi and welcome

the minidumps (if created) are usually in C:\windows\minidump.(*.dmp) they need to be zipped to upload. They can be uploaded using the attachment icon on the reply form ( shaped like a paperclip see pic)

If they arent in minidump you can search *.dmp. Some crashes (mostly in memory) dont create dumps.

You may have to drag the dump files to your desktop to zip them.

Let us know if you need more help with any of this


Ken J++

 

[reghakr]

What problems are you having?

 

[Nokdabollikov]

Ok first of all the minidumps. Checked the directory you have highlighted and nothing is there. Do i need to activate this in windows to store the minidump?

i have changed file settings to show hidden files as well, still nothing.

The problems i am getting:

Pc freezes and i have to reboot as it becomes unresponsive. On reboot i am given the option of rebooting into windows normally or safe made etc. this can happen at any time, sometimes whilst i am just browsing, otertimese when i am playing games online. Its totally random.

I have windows 7 installed at the moment, fully updated with Nod 32 4 antivirus running as my antivirus program. All other specs of pc are in my PC details.

Many thanks for the quick replies. Hopefully if i can get the minidumps somebody can help me out and point me in the right direction.

So

 

[reghakr]

Try downloading thus freeware ytility that reads the .dmp files in readable formmat

BlueScreenView v1.15


BlueScreenView Features

• Automatically scans your current minidump folder and displays the list of all crash dumps, including crash dump date/time and crash details.
• Allows you to view a blue screen which is very similar to the one that Windows displayed during the crash.
• BlueScreenView enumerates the memory addresses inside the stack of the crash, and find all drivers/modules that might be involved in the crash.
• BlueScreenView also allows you to work with another instance of Windows, simply by choosing the right minidump folder (In Advanced Options).
• BlueScreenView automatically locate the drivers appeared in the crash dump, and extract their version resource information, including product name, file version, company, and file description.