missing cd/dvd drive in windows 7

[barney1399]

Dell Inspiron 17 n7010 laptop with windows 7 home i5 6 gb ddr3 ram. cd/dvd rom shows up in bios but not in computer. It does show up in device mang with a code 39 error. how do I correct this issue... I don't know anything about regit or how to do it.

 

[Kaktussoft]

right click the CD/DVD (with error 39) and uninstall it. Reboot. Same problem?

 

[Kaktussoft]

open REGEDIT and bowse to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Post screenshot

 

[Kaktussoft]

Open the Hardware and Devices troubleshooter by clicking the Start button

, and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under Hardware and Sound, click Configure a device.*

If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

And Fix problems with CD or DVD drives that can

And read Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

 

[barney1399]

Tried the right click cd/dvd and uninstall then reboot.... same problem.... thanks

 

[barney1399]

Ok this is the screenshot

 

[Kaktussoft]

Ok this is the screenshot



View attachment 273377

rename LowerFilters to LowerFilters_save

reboot and test

 

[Kaktussoft]

PxHlpa64.sys is anywhere on your system? Most likely in C:\WINDOWS\System32\Drivers