missing OS name in system properties and system information

[tridentcore]

Hello, I'm new here... need some assistance for my Windows... After I updated to Service Pack 1 from Windows Update (online update), I founded there's no OS name and OS version in System Properties like usual. Same with System Information.

Is there any solution for this? Thanks before...

tridentcore

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this is the first time I posted in sevenforums, after a year just became a reader of sevenforums. sorry if my English bad...

 

[marsmimar]

Hello tridentcore and welcome to Seven Forums.

I noticed from your snips that System Information (snip # 2) does show under Version that SP1 was in fact installed. So at least part of your system is showing correct information. Have you completely shut down your system and rebooted since you did the SP1 update? (Not just a restart.) And your English is fine!

 

[tridentcore]

Hello tridentcore and welcome to Seven Forums.

I noticed from your snips that System Information (snip # 2) does show under Version that SP1 was in fact installed. So at least part of your system is showing correct information. Have you completely shut down your system and rebooted since you did the SP1 update? (Not just a restart.) And your English is fine!

well.. I haven't completely turn off my notebook since updating SP1... I kinda heard that tips from another website but I'm not take it seriously... maybe It's time to do that... thanks for the tips.. I will try it ASAP... Thanks by the way...

 

[marsmimar]

Sometimes there are system files that are in use when updates are downloaded and installed. Because they're alrady in use doing something else, they can't be updated immediately. They need to wait until Windows is shut down and then they can update during the boot process. Please keep us informed if the problem is fixed or not.

 

[tridentcore]

Sometimes there are system files that are in use when updates are downloaded and installed. Because they're alrady in use doing something else, they can't be updated immediately. They need to wait until Windows is shut down and then they can update during the boot process. Please keep us informed if the problem is fixed or not.

still disappear sir... I already shutdown and unplug the power line, also detached the battery... is this somekind common problems or is there any tutorial to "add" the missing information manually?

thanks...

 

[marsmimar]

OK, let's see what the registry has to say. If you've never worked with the registry it's very important to NOT delete anything. All we're going to do for now is look at some of the entries. Click on the Start orb to open the Start Menu. Type regedit into the Start Menu Search Box. Now click the Enter key on your keyboard. You should see a similar screen shot to this (I took this from my work computer which is running XP):



Now you're going to open individual sections of the registry by clicking on the little arrow next to each of the following names:

HKLM\SOFTWARE\Microsoft\WindowsNT\CurrentVersion

So first click on the arrow next to HKLM. That should open new branches. Then click the arrow next to SOFTWARE and more branches open up. Then click the arrow next to Microsoft, and then WindowsNT. When you click the arrow next to WindowsNT you should see yet another branch and one of the branch names should be CurrentVersion. Click on CurrentVersion to highlight it (not the arrow this time.) This should open up a lot of information in the right side panel. Three columns called Name | Type | Data.

Look in the name column and look for something called EditionID. The Type column should say REG_SZ and the Data column should show the name of your operating system. Let me know if it shows the OS.

 

[tridentcore]

OK, let's see what the registry has to say. If you've never worked with the registry it's very important to NOT delete anything. All we're going to do for now is look at some of the entries. Click on the Start orb to open the Start Menu. Type regedit into the Start Menu Search Box. Now click the Enter key on your keyboard. You should see a similar screen shot to this (I took this from my work computer which is running XP):



Now you're going to open individual sections of the registry by clicking on the little arrow next to each of the following names:

HKLM\SOFTWARE\Microsoft\WindowsNT\CurrentVersion

So first click on the arrow next to HKLM. That should open new branches. Then click the arrow next to SOFTWARE and more branches open up. Then click the arrow next to Microsoft, and then WindowsNT. When you click the arrow next to WindowsNT you should see yet another branch and one of the branch names should be CurrentVersion. Click on CurrentVersion to highlight it (not the arrow this time.) This should open up a lot of information in the right side panel. Three columns called Name | Type | Data.

Look in the name column and look for something called EditionID. The Type column should say REG_SZ and the Data column should show the name of your operating system. Let me know if it shows the OS.

no need expand the tree navigation sir, I've been experienced with that one long ago... hahahaha...

Well, it seems normal inside the registry entry.. screenshot attached... well, I haven't experienced with this kind of problems, is there any solution to re-appearing the information entry in System Properties? or just one of many bugs in SP1?

one thing... Is it normal the resource of RAM and HDD consumption increased so large? RAM idle became 1,950MB from 1,430MB (normal startup) and almost 2 GB HDD space eaten up.. still looking a solution for this one...

 

[marsmimar]

This is a very strange problem. I haven't heard anything about this being a bug in SP1, but who knows what kind of problems people may experience.

I've heard about a tool that lets you edit System Properties information. But I haven't used it so I can't offer any opinion about it. If you want to give it a try, I'd definitely suggest making a System Restore point and even better, a complete System Image ... just in case. And this will do nothing for System Information.

Quickly Edit Windows 7 System Properties With Info Box

As far as RAM and HDD - I've noticed an increase on my two laptops. But one lappy has 4GB RAM and a 500GB HDD. The other has 8GB RAM and 640GB HDD. The SP1 used up about 1GB of HDD space. You might get some of that back by using Disk Cleanup and deleting temporary files. One word of caution ... I've heard that Disk Cleanup can also remove the SP1 uninstall file. If that happens, and if you ever wish to uninstall SP1, you won't be able to do it. You'd have to completely reformat and reinstall your Windows 7.

 

[tridentcore]

This is a very strange problem. I haven't heard anything about this being a bug in SP1, but who knows what kind of problems people may experience.

I've heard about a tool that lets you edit System Properties information. But I haven't used it so I can't offer any opinion about it. If you want to give it a try, I'd definitely suggest making a System Restore point and even better, a complete System Image ... just in case. And this will do nothing for System Information.

Quickly Edit Windows 7 System Properties With Info Box

As far as RAM and HDD - I've noticed an increase on my two laptops. But one lappy has 4GB RAM and a 500GB HDD. The other has 8GB RAM and 640GB HDD. The SP1 used up about 1GB of HDD space. You might get some of that back by using Disk Cleanup and deleting temporary files. One word of caution ... I've heard that Disk Cleanup can also remove the SP1 uninstall file. If that happens, and if you ever wish to uninstall SP1, you won't be able to do it. You'd have to completely reformat and reinstall your Windows 7.

Thanks for the great help sir... Well.. for using the Windows Info Box, I already done it with scheduled backup since last year for my notebook. Never re-install or re-format again.. hahaha... I will use that tool tomorrow morning after scheduled backup done..

About the increased resource consumption, I kinda hate Microsoft for this one... If the SP1 is just a cumulative of Windows 7 updates, it's not normal to eat up the HDD space almost 2 GB and almost 500 MB of RAM. kinda weird... What should I do to free up HDD space? all useless features and program I installed already removed. But the suspect is still the WINSXS folder.

One more thing (sorry if I asking too much), since last year... I wanna know is there any tutorial to move the WINSXS folder to another partition.. some references is using a junction point but I couldn't understand what and how to make a junction point. I kinda hate this WINSXS folder, It's very huge and easily increasing everyday.

Thanks in advance..

 

[marsmimar]

About the increased resource consumption, I kinda hate Microsoft for this one... If the SP1 is just a cumulative of Windows 7 updates, it's not normal to eat up the HDD space almost 2 GB and almost 500 MB of RAM. kinda weird... What should I do to free up HDD space? all useless features and program I installed already removed. But the suspect is still the WINSXS folder.

One more thing (sorry if I asking too much), since last year... I wanna know is there any tutorial to move the WINSXS folder to another partition.. some references is using a junction point but I couldn't understand what and how to make a junction point. I kinda hate this WINSXS folder, It's very huge and easily increasing everyday.

This is getting a bit out of my knowledge range. From what I think I understand, the SP1 included a lot more than just a cumulative of previous updates. I might be wrong but I think I read it also included several hundred additional updates. As to the SXS (side by side) assembly, this is Microsoft's way of reducing DLL (dynamic link library) problems. Used to be computers would have problems when there were missing, or duplicate DLLs. In SXS, Windows stores multiple versions of a DLL in the WinSXS subdirectory of the Windows directory, and loads them on demand. This reduces dependency problems for applications that include an SXS manifest. In other words, the SXS folder can get very large very quickly.

How to make this better? Short of getting a larger HDD for your netbook or using a large external HDD (which absolutely defeats the purpose of having a small, easily transportable machine) I'm not sure what can be done. As long as your machine has at least 15-20% free space on the HDD and as long as you're not exceeding available RAM, a lot of people would say, "What's the problem? That's what the HDD and RAM are for ... to be used."

Let us know how that tool works out. And I'm sorry i couldn't be more help. Perhaps someone else will see this thread and jump in with better information.

 

[tridentcore]

maybe it's kinda a bad news... the software that you offered me to edit the information entry in system properties doesn't work at all... well.. maybe I have to pass this problem since this doesn't effect any of my daily work... It's normal and no problems since updated to SP1, I have no worries in my mind.

I still have my backup image before upgrading to SP1 just in case, I still looking for a solution for this problem tought.. thanks for the assistance..

 

[marsmimar]

Sometimes a program won't work properly unless you Run As Administrator. See Option Two in this tutorial. If you've already tried this, sorry I can't be of more help.

http://www.sevenforums.com/tutorials/11841-run-administrator.html

 

[alphanumeric]

You can get back some of the space used up during the service pack 1 install. I believe though that once you delete the backup files you won't be able to un-install the service pack. > http://www.sevenforums.com/tutorials/122262-windows-7-sp1-disk-cleanup-tool.html

 

[andrew129260]

You can also try sfc.

Please Run sfc /scan now using option 2 in this tutorial: SFC /SCANNOW Command - System File Checker

Please post back the results.

 

[alphanumeric]

The OEM info that is displayed on the System page is in [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\OEMInformation].
All that's there on my PC is Logo, Manufacturer, Model, and SupportURL.

What is listed for "Product Name" in HKLM\SOFTWARE\Microsoft\WindowsNT\CurrentVersion
Mine shows "Windows 8.1 Pro with Media Center" which is what is listed under Windows Edition on my System page.