Solved MMC has stopped working when trying to open services

[Fluub]

Hello ,

I have a Dell xps 15 laptop with windows 7 familial edition and i have problems :s :

-When i try to open services i get the error message : Microsoft mangament console has stopped working (the message appears twice)

-Although I can still access services through msconfig which does work

-Services alone does work in safe mode

-I did some sfc/scannow test but it did not find any corrupted file each time

-I tried booting without any non-windows-services but MMC still crashes when i want to open services

-It also crashs when i want to get to the details of the event viewers

-I did not pay the extra fee to get a windows 7 CD with the laptop so i can't do a repair install :s

-Here is a crash log :

Version=1
EventType=APPCRASH
EventTime=130209257127887289
ReportType=2
Consent=1
UploadTime=130209257128511290
ReportIdentifier=63364719-0494-11e3-969d-f04da261cfaf
IntegratorReportIdentifier=63364718-0494-11e3-969d-f04da261cfaf
Response.type=4
Sig[0].Name=Nom de l’application
Sig[0].Value=mmc.exe
Sig[1].Name=Version de l’application
Sig[1].Value=6.1.7600.16385
Sig[2].Name=Horodatage de l’application
Sig[2].Value=4a5bc808
Sig[3].Name=Nom du module par défaut
Sig[3].Value=mshtml.dll
Sig[4].Name=Version du module par défaut
Sig[4].Value=10.0.9200.16635
Sig[5].Name=Horodateur du module par défaut
Sig[5].Value=51b7ad9b
Sig[6].Name=Code de l’exception
Sig[6].Value=c000041d
Sig[7].Name=Décalage de l’exception
Sig[7].Value=0000000000023d5b
DynamicSig[1].Name=Version du système
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Identificateur de paramètres régionaux
DynamicSig[2].Value=1036
DynamicSig[22].Name=Information supplémentaire n° 1
DynamicSig[22].Value=fbaf
DynamicSig[23].Name=Information supplémentaire n° 2
DynamicSig[23].Value=fbafb623a5f254abf34b3319ec762ba9
DynamicSig[24].Name=Information supplémentaire n° 3
DynamicSig[24].Value=3191
DynamicSig[25].Name=Information supplémentaire n° 4
DynamicSig[25].Value=31918bfc9da400964741e70890cdbc0e
UI[2]=C:\Windows\system32\mmc.exe
UI[3]=Microsoft Management Console a cessé de fonctionner
UI[4]=Windows peut rechercher une solution au problème en ligne.
UI[5]=Rechercher une solution en ligne et fermer le programme
UI[6]=Rechercher ultérieurement une solution en ligne et fermer le programme
UI[7]=Fermer le programme
LoadedModule[0]=C:\Windows\system32\mmc.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Program Files\Alwil Software\Avast5\snxhk64.dll
LoadedModule[5]=C:\Windows\system32\GDI32.dll
LoadedModule[6]=C:\Windows\system32\USER32.dll
LoadedModule[7]=C:\Windows\system32\LPK.dll
LoadedModule[8]=C:\Windows\system32\USP10.dll
LoadedModule[9]=C:\Windows\system32\msvcrt.dll
LoadedModule[10]=C:\Windows\system32\MFC42u.dll
LoadedModule[11]=C:\Windows\system32\ole32.dll
LoadedModule[12]=C:\Windows\system32\RPCRT4.dll
LoadedModule[13]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[14]=C:\Windows\system32\ODBC32.dll
LoadedModule[15]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[16]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[17]=C:\Windows\system32\mmcbase.DLL
LoadedModule[18]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[19]=C:\Windows\system32\UxTheme.dll
LoadedModule[20]=C:\Windows\system32\DUser.dll
LoadedModule[21]=C:\Windows\system32\IMM32.DLL
LoadedModule[22]=C:\Windows\system32\MSCTF.dll
LoadedModule[23]=C:\Windows\system32\nvinitx.dll
LoadedModule[24]=C:\Program Files\NVIDIA Corporation\CoProcManager\detoured.dll
LoadedModule[25]=C:\Program Files\NVIDIA Corporation\CoProcManager\nvd3d9wrapx.dll
LoadedModule[26]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[27]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[28]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[29]=C:\Windows\system32\d3d9.dll
LoadedModule[30]=C:\Windows\system32\VERSION.dll
LoadedModule[31]=C:\Windows\system32\d3d8thk.dll
LoadedModule[32]=C:\Windows\system32\dwmapi.dll
LoadedModule[33]=C:\Program Files\NVIDIA Corporation\CoProcManager\nvdxgiwrapx.dll
LoadedModule[34]=C:\Windows\system32\dxgi.dll
LoadedModule[35]=C:\Windows\system32\d3d10.dll
LoadedModule[36]=C:\Windows\system32\d3d10core.dll
LoadedModule[37]=C:\Windows\system32\d3d11.dll
LoadedModule[38]=C:\Windows\system32\odbcint.dll
LoadedModule[39]=C:\Windows\system32\DUI70.dll
LoadedModule[40]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\Comctl32.dll
LoadedModule[41]=C:\Windows\system32\SHELL32.dll
LoadedModule[42]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[43]=C:\Windows\system32\urlmon.dll
LoadedModule[44]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[45]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[46]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[47]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[48]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[49]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[50]=C:\Windows\system32\normaliz.DLL
LoadedModule[51]=C:\Windows\system32\iertutil.dll
LoadedModule[52]=C:\Windows\system32\WININET.dll
LoadedModule[53]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[54]=C:\Windows\system32\mmcndmgr.dll
LoadedModule[55]=C:\Windows\System32\msxml3.dll
LoadedModule[56]=C:\Windows\system32\profapi.dll
LoadedModule[57]=C:\Windows\system32\apphelp.dll
LoadedModule[58]=C:\Windows\system32\filemgmt.dll
LoadedModule[59]=C:\Windows\system32\ATL.DLL
LoadedModule[60]=C:\Windows\system32\wbem\servdeps.dll
LoadedModule[61]=C:\Windows\system32\wbem\MMFUtil.DLL
LoadedModule[62]=C:\Windows\system32\oleacc.dll
LoadedModule[63]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[64]=C:\Windows\system32\rsaenh.dll
LoadedModule[65]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[66]=C:\Windows\system32\propsys.dll
LoadedModule[67]=C:\Windows\system32\ntmarta.dll
LoadedModule[68]=C:\Windows\system32\WLDAP32.dll
LoadedModule[69]=C:\Windows\system32\mlang.dll
LoadedModule[70]=C:\Windows\system32\xmllite.dll
LoadedModule[71]=C:\Windows\System32\ieframe.dll
LoadedModule[72]=C:\Windows\System32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
LoadedModule[73]=C:\Windows\System32\api-ms-win-downlevel-advapi32-l2-1-0.dll
LoadedModule[74]=C:\Windows\System32\api-ms-win-downlevel-shell32-l1-1-0.dll
LoadedModule[75]=C:\Windows\system32\SXS.DLL
LoadedModule[76]=C:\Windows\system32\Secur32.dll
LoadedModule[77]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[78]=C:\Windows\system32\WS2_32.dll
LoadedModule[79]=C:\Windows\system32\NSI.dll
LoadedModule[80]=C:\Windows\system32\mswsock.dll
LoadedModule[81]=C:\Windows\System32\wship6.dll
LoadedModule[82]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[83]=C:\Windows\system32\WINNSI.DLL
LoadedModule[84]=C:\Windows\System32\mshtml.dll
LoadedModule[85]=C:\Windows\system32\COMDLG32.dll
LoadedModule[86]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_a4d6a923711520a9\COMCTL32.dll
LoadedModule[87]=C:\Windows\system32\msimtf.dll
LoadedModule[88]=C:\Windows\System32\jscript9.dll
LoadedModule[89]=C:\Windows\system32\uiautomationcore.dll
LoadedModule[90]=C:\Windows\system32\PSAPI.DLL
LoadedModule[91]=C:\Windows\system32\WINMM.dll
LoadedModule[92]=C:\Windows\system32\d2d1.dll
LoadedModule[93]=C:\Windows\system32\DWrite.dll
LoadedModule[94]=C:\Windows\system32\WINTRUST.dll
LoadedModule[95]=C:\Windows\system32\CRYPT32.dll
LoadedModule[96]=C:\Windows\system32\MSASN1.dll
LoadedModule[97]=C:\Windows\system32\D3D10Warp.dll
FriendlyEventName=Fonctionnement arrêté
ConsentKey=APPCRASH
AppName=Microsoft Management Console
AppPath=C:\Windows\system32\mmc.exe

(yes I m french, I hope it does not bother you)

-My windows installer is also broken but it seems easier to fix (deleting a registry entry then reinstalling) so i want to fix that MMC stuff first.


Thanks firs for having read untill there, if you have any piece of information I could use to fix my problem I would be very grateful.

Sorry if my english hurts your eyes and thanks for all the support you bring to everyone !!!





EDIT : I also have this :


Nom de l’application défaillante mmc.exe, version : 6.1.7600.16385, horodatage : 0x4a5bc808
Nom du module défaillant : mshtml.dll, version : 10.0.9200.16635, horodatage : 0x51b7ad9b
Code d’exception : 0xc0000005
Décalage d’erreur : 0x0000000000023d5b
ID du processus défaillant : 0x120c
Heure de début de l’application défaillante : 0x01ce98a0795ec299
Chemin d’accès de l’application défaillante : C:\Windows\system32\mmc.exe
Chemin d’accès du module défaillant: C:\Windows\System32\mshtml.dll
ID de rapport : 6d8ed0fb-0497-11e3-969d-f04da261cfaf

(don t know at all if it can be useful)

 

[d00p98uy]

try opening an elevated command prompt:
Start > type cmd > right click cmd and run as administrator

then type:
sfc /scannow

restart your computer and do it again 3 or 4 times to make sure it finds everything

--keep us posted

 

[Fluub]

Hi, thanks for answering!

Unfortunately i did more than 3 sfc/scannow (with reboots between) and it never found any corrupted file :/ (I ll edit first post about this)

 

[d00p98uy]

Stry using the other options of SFC /SCANNOW Command - System File Checker and the tip enclosed in option three. then upload any reports made.

--also, read the rest of the tread and see if you can figure it out

*looking at some old treads here's some other tips:
Run Disk Check with Automatically fix file system errors checked. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log.
For any drives that do not give the message:
Windows has checked the file system and found no problems
run disk check again as above. In other words, if it says:
Windows has made corrections to the file system
after running the disk check, run the disk check again.

*also, if anyone who has more experience than i with logs would help out, that'd be great

*I'm sorry, i havn't used windows seven in a while, so try this:
reboot your computer and repeatedly press press F8 to get into windows 7 recovery menu. go to advanced boot options and select repair your computer, see if there' anything in there that can help

If you were willing to actually do a repair install, which i really dont think will be needed, there are places where you can get a windows seven ISO disk from, free and legally. you can go tho This site: >> >> http://www.wincert.net/forum/files/file/12-windows-7-sp1-refresh-iso/ and get the correct version of windows 7 you have (i think home edition), then use the product key that came with the computer to activate it. instructions how to do a repair install are here >> >> http://www.sevenforums.com/tutorials/3413-repair-install.html

Translated post (just did this for the logs that he posted)

 

[Fluub]

Thanks !!!

Wow thanks a lot sir !!!
Really thanks for your time the help and all the info you just provided to me, I really appreciate
I just ran the option 3 of sfc for the moment which gave me no error, the text file is big but it does not show anything special
I ll go through the other options you gave me it s just I wanted to thanks you first!

 

[d00p98uy]

oh, i just put the txt file there for everyone whos not french fluent, like me

 

[Fluub]

Solved

Hey

thanks for the support.
Disc check did not work well at all it sait it was planning to do one at reboot but never did (I tried several times) so i said to myself let s try the odd f8 menus and see what they can get and there I saw dell data back up local or some stuff like this : THIS STUFF IS AMAZING, I always loved Dell for the physical quality of their products but this backup utility preinstalled in the laptop is just wonderful, it asked me for files I wanted to keep (music, videos, softwares...) and then it reinstalled in windows in less than 1h and a half, a folder was here after in which there was an exe who got me all my files back.

So i have now a fully clean windows with my files with really low efforts. Thanks you guys because you allowed me to find that gem and as I said Dell did a wonderful job with installing this stuff on my laptop


See ya!