Mouse cursor freezes and locks system daily (ongoing for months)

[davidtu]

Periodically, lately it's at least daily, my mouse cursor freezes and the computer becomes unresponsive requiring cold boot. This sometimes happens even before I log on if I boot up and don't log on then come back later, the mouse may be frozen. It also happens while in idle and screen saver is running. I was running in Safe Mode w/ Networking today and it also happened.

The mouse I was using was a MS Wireless Mouse 5000. That one would just freeze. I accidentally destroyed it and am now using a MS Wireless ARC mouse instead. The only difference I notice is that the ARC mouse will occasionally pause the cursor in a spot for a second or two and then continue. However, it also will eventually freeze and lock system.

Not sure how to identify where the problem is. Please advise or instruct and I will get more info, perform tests, etc.

I've updated the NVIDIA driver recently to the latest one.

Thanks!

 

[zigzag3143]

Periodically, lately it's at least daily, my mouse cursor freezes and the computer becomes unresponsive requiring cold boot. This sometimes happens even before I log on if I boot up and don't log on then come back later, the mouse may be frozen. It also happens while in idle and screen saver is running. I was running in Safe Mode w/ Networking today and it also happened.

The mouse I was using was a MS Wireless Mouse 5000. That one would just freeze. I accidentally destroyed it and am now using a MS Wireless ARC mouse instead. The only difference I notice is that the ARC mouse will occasionally pause the cursor in a spot for a second or two and then continue. However, it also will eventually freeze and lock system.

Not sure how to identify where the problem is. Please advise or instruct and I will get more info, perform tests, etc.

I've updated the NVIDIA driver recently to the latest one.

Thanks!

There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.

 

[davidtu]

BSOD Files and System Health

Forum instructed me to upload the following BSOD files and the system health files. Note that a literal BSOD is NOT a symptom I am having, but here are the files anyway. What I'm seeing, again, is that the mouse cursor freezes on the screen and the system no longer responds causing me to have to cold boot.

 

[davidtu]

Also logged into Event Viewer and found the following application log errors (shortly after a freeze event tonight)

Source: WMI
Event ID: 10

Text:
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

And

Source: Customer Experience Improvement Program
Event ID: 1008
Text:
A problem prevented Customer Experience Improvement Program data from being sent to Microsoft, (Error 80004005).

Those are the only two errors I am seeing in the log today after a hang.

 

[davidtu]

Still hoping to get some help with this. One other thing I've noticed is that this can happen if machine is booted and left idle without anyone even logged on.