Solved Mouse pointer not moving, or stuttering/hanging HELP! D:

Speluncus

New member
Member
VIP
Local time
11:45 PM
Messages
108
Location
Vadsø
Hello everyone!
I have had a Razer Naga for a few years, and haven't had a lot of problems, although I have encountered some over the years.

Every time I restart my PC, the mouse pointer don't work.
I have to re install every driver, Synapse 2.0 and the firmware as well. It's luck if it works after that.
It is stuttering/hanging and if feels like i'm moving it on a grid. It is hard to notice the stuttering if you are moving the mouse quick enough, doing normal tasks on the PC.
But if you are moving the mouse slow enough or playing games. FPS games, Battlefield 3 etc. it is unbearable.
It's very annoying, and as said, if you are playing games (FPS) you know how annoying it can be.

Anyway, I am pretty sure it isn't the hardware. When the mouse stops moving, and i'm trying to clean it with a piece of cotton it suddenly moves slightly. Which makes me think the sensor works.

As stated, the drivers are a huge mess, I don't know my way around those. I really hate Razer's Drivers and software, Synapse 2.0..

But as said, it feels like it is moving on a grid, which is my main problem. If feels like it is moving on a grid, with slight stuttering at some points of the screen. Might compare it to moving the sensor over a dirty mousepad, or surface. (I got a new mouse pad yesterday.)

Any help apreciated. :)

PS: I have ordered a G600 MMO mouse now as well, which I will probably get in a few days.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Microsoft Windows 7 64-bit
CPU
Intel Core i5 2500K Quad Core 3.3 Ghz
Motherboard
Gigabyte GA-Z68X-UD3H-B3, Socket-1155
Memory
Corsair Vengeance 2x4GB
Graphics Card(s)
Asus Radeon HD 7950 3GB "DirectCU II TOP"
Sound Card
Realtek High Definition Audio (MOBO - DOLBY)
Monitor(s) Displays
Samsung 27" LED SyncMaster S27B350 & Asus 24" VW246H
Screen Resolution
1920x1080
Hard Drives
Seagate Barracuda 1TB 7200 RPM
Kingston HyperX 120GB 2.5" 555MB/510MB
PSU
Fractal Design Tesla 650W Standard
Case
Coolermaster Elite 430 Midi
Cooling
Stock
Keyboard
Razer Black Widow 2011
Mouse
Logitech G600
Internet Speed
60 / 60
Antivirus
Microsoft Security Essentials
Browser
Google Chrome
Other Info
Mousepad - Corsair Vengeance MM600
Headset - Astro A40 2014 w/ mixamp pro
The Naga stopped working again. :/
I plugged in a old Logitech mouse, it didn't notice the "grid" I was mentioning. (My main issue)
Any help appreciated :)

Here is a picture of me moving my mouse around in paint, with red rings around the areas where the mouse has "stuttered" or suddenly stopped.
Every time the mouse stops/stutters it feels like the pointer is hitting the edge of the monitor, or a window. It feels like I can't move it any further in that direction.
If I move my mouse to the left while this happens I can still move the cursor in another direction.
 
Last edited:

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Microsoft Windows 7 64-bit
CPU
Intel Core i5 2500K Quad Core 3.3 Ghz
Motherboard
Gigabyte GA-Z68X-UD3H-B3, Socket-1155
Memory
Corsair Vengeance 2x4GB
Graphics Card(s)
Asus Radeon HD 7950 3GB "DirectCU II TOP"
Sound Card
Realtek High Definition Audio (MOBO - DOLBY)
Monitor(s) Displays
Samsung 27" LED SyncMaster S27B350 & Asus 24" VW246H
Screen Resolution
1920x1080
Hard Drives
Seagate Barracuda 1TB 7200 RPM
Kingston HyperX 120GB 2.5" 555MB/510MB
PSU
Fractal Design Tesla 650W Standard
Case
Coolermaster Elite 430 Midi
Cooling
Stock
Keyboard
Razer Black Widow 2011
Mouse
Logitech G600
Internet Speed
60 / 60
Antivirus
Microsoft Security Essentials
Browser
Google Chrome
Other Info
Mousepad - Corsair Vengeance MM600
Headset - Astro A40 2014 w/ mixamp pro
Bump
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Microsoft Windows 7 64-bit
CPU
Intel Core i5 2500K Quad Core 3.3 Ghz
Motherboard
Gigabyte GA-Z68X-UD3H-B3, Socket-1155
Memory
Corsair Vengeance 2x4GB
Graphics Card(s)
Asus Radeon HD 7950 3GB "DirectCU II TOP"
Sound Card
Realtek High Definition Audio (MOBO - DOLBY)
Monitor(s) Displays
Samsung 27" LED SyncMaster S27B350 & Asus 24" VW246H
Screen Resolution
1920x1080
Hard Drives
Seagate Barracuda 1TB 7200 RPM
Kingston HyperX 120GB 2.5" 555MB/510MB
PSU
Fractal Design Tesla 650W Standard
Case
Coolermaster Elite 430 Midi
Cooling
Stock
Keyboard
Razer Black Widow 2011
Mouse
Logitech G600
Internet Speed
60 / 60
Antivirus
Microsoft Security Essentials
Browser
Google Chrome
Other Info
Mousepad - Corsair Vengeance MM600
Headset - Astro A40 2014 w/ mixamp pro
I assume your mouse is plugged into a USB port. Try it with the PS-2 (old round one) port if you have one. The reason is, IIRC, USBs are "software polled" while the PS-2 is interrupt driven. For example, my keyboard is plugged into my PS2 port as I'd always have the ability to ctl-alt-del to get out of something since it's interrupt-driven.

I was going to write a robust trace program for users to solve problems. One of those I tooled around with was the USB tracing abilities of Windows (writes to a .etl file that can then be formatted into an EXCEL spreadsheet).

Is this an optical mouse? Wireless? Ball/wired?
 
Last edited:

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 7
CPU
AMD Phenom II X2 (dual-core)
Motherboard
GA-MA785GM-US2H
Memory
4G
Graphics Card(s)
integrated ATI HD 4200
Sound Card
integrated
Monitor(s) Displays
Samsung 24"
Screen Resolution
1920x1080
Hard Drives
1 SSD - Samsung 840 - 500 GB - OS and DATA partitions
1 SSD - Intel 320 - 120 GB (used for backups) - Misc/BACKUP
1 SATA HD - WD, 500 GB - BACKUP
PSU
Ultra X4 500W
Case
Ultra X-blaster
Keyboard
Microsoft Digital Media Pro
Mouse
Logitech WIRED!
Internet Speed
15 Mbps FIOS
You could try running a sfc/scannow to double check and repair any corrupted windows files. I don't think thats your problem but you never know. Could just be your mouse giving up the ghost.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
MSI GE72VR Apache Pro-416
OS
Windows 10x64 Build 1709
CPU
Intel i7 7700HQ Kaby Lake
Motherboard
Micro-Star Intl. MS-179B (U3C1)
Memory
16 GB DDR4 @2400
Graphics Card(s)
Nvidia Geforce GTX 1060
Screen Resolution
1920x1080 120Hz
Hard Drives
256 GB Nvme M.2 SSD

1TB HDD@7200
Cooling
Cooler Blast 4
Keyboard
Steel Series
Antivirus
Bit Defender Free
Browser
Edge
Thanks for the answers :)
I have a PS/2 port, but I dont have a PS/2 - USB adapter.
My mouse is wired, althoug im using a wireless atm. As my wired one stop working on startups.
And can't get it to work now..
I tried to sfc /scannow, and it didn't find anything.
Thanks for the answers! Any help is still very appreciated! :D
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Microsoft Windows 7 64-bit
CPU
Intel Core i5 2500K Quad Core 3.3 Ghz
Motherboard
Gigabyte GA-Z68X-UD3H-B3, Socket-1155
Memory
Corsair Vengeance 2x4GB
Graphics Card(s)
Asus Radeon HD 7950 3GB "DirectCU II TOP"
Sound Card
Realtek High Definition Audio (MOBO - DOLBY)
Monitor(s) Displays
Samsung 27" LED SyncMaster S27B350 & Asus 24" VW246H
Screen Resolution
1920x1080
Hard Drives
Seagate Barracuda 1TB 7200 RPM
Kingston HyperX 120GB 2.5" 555MB/510MB
PSU
Fractal Design Tesla 650W Standard
Case
Coolermaster Elite 430 Midi
Cooling
Stock
Keyboard
Razer Black Widow 2011
Mouse
Logitech G600
Internet Speed
60 / 60
Antivirus
Microsoft Security Essentials
Browser
Google Chrome
Other Info
Mousepad - Corsair Vengeance MM600
Headset - Astro A40 2014 w/ mixamp pro
I forgot to give a link to the picture I metioned in post #2.
LINK

I am not sure, but it might have somtething to do with "nivesal Serial Bus (USB)-controller "
I couldn't update it, and it had a warning sign on it. (A yellow triangle with an exclamation mark on it.. )
I searched online for drivers, but couldn't find any.
 
Last edited:

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Microsoft Windows 7 64-bit
CPU
Intel Core i5 2500K Quad Core 3.3 Ghz
Motherboard
Gigabyte GA-Z68X-UD3H-B3, Socket-1155
Memory
Corsair Vengeance 2x4GB
Graphics Card(s)
Asus Radeon HD 7950 3GB "DirectCU II TOP"
Sound Card
Realtek High Definition Audio (MOBO - DOLBY)
Monitor(s) Displays
Samsung 27" LED SyncMaster S27B350 & Asus 24" VW246H
Screen Resolution
1920x1080
Hard Drives
Seagate Barracuda 1TB 7200 RPM
Kingston HyperX 120GB 2.5" 555MB/510MB
PSU
Fractal Design Tesla 650W Standard
Case
Coolermaster Elite 430 Midi
Cooling
Stock
Keyboard
Razer Black Widow 2011
Mouse
Logitech G600
Internet Speed
60 / 60
Antivirus
Microsoft Security Essentials
Browser
Google Chrome
Other Info
Mousepad - Corsair Vengeance MM600
Headset - Astro A40 2014 w/ mixamp pro
*bump* :)
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Microsoft Windows 7 64-bit
CPU
Intel Core i5 2500K Quad Core 3.3 Ghz
Motherboard
Gigabyte GA-Z68X-UD3H-B3, Socket-1155
Memory
Corsair Vengeance 2x4GB
Graphics Card(s)
Asus Radeon HD 7950 3GB "DirectCU II TOP"
Sound Card
Realtek High Definition Audio (MOBO - DOLBY)
Monitor(s) Displays
Samsung 27" LED SyncMaster S27B350 & Asus 24" VW246H
Screen Resolution
1920x1080
Hard Drives
Seagate Barracuda 1TB 7200 RPM
Kingston HyperX 120GB 2.5" 555MB/510MB
PSU
Fractal Design Tesla 650W Standard
Case
Coolermaster Elite 430 Midi
Cooling
Stock
Keyboard
Razer Black Widow 2011
Mouse
Logitech G600
Internet Speed
60 / 60
Antivirus
Microsoft Security Essentials
Browser
Google Chrome
Other Info
Mousepad - Corsair Vengeance MM600
Headset - Astro A40 2014 w/ mixamp pro
My mouse crapped out, and the right click broke for some reason. So theres the fix, throw it in the bin.. ^^
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Microsoft Windows 7 64-bit
CPU
Intel Core i5 2500K Quad Core 3.3 Ghz
Motherboard
Gigabyte GA-Z68X-UD3H-B3, Socket-1155
Memory
Corsair Vengeance 2x4GB
Graphics Card(s)
Asus Radeon HD 7950 3GB "DirectCU II TOP"
Sound Card
Realtek High Definition Audio (MOBO - DOLBY)
Monitor(s) Displays
Samsung 27" LED SyncMaster S27B350 & Asus 24" VW246H
Screen Resolution
1920x1080
Hard Drives
Seagate Barracuda 1TB 7200 RPM
Kingston HyperX 120GB 2.5" 555MB/510MB
PSU
Fractal Design Tesla 650W Standard
Case
Coolermaster Elite 430 Midi
Cooling
Stock
Keyboard
Razer Black Widow 2011
Mouse
Logitech G600
Internet Speed
60 / 60
Antivirus
Microsoft Security Essentials
Browser
Google Chrome
Other Info
Mousepad - Corsair Vengeance MM600
Headset - Astro A40 2014 w/ mixamp pro
Back
Top