Solved mouse problem or what

[vett]

while playing a game I cant seem to use my mouse for a few seconds, maybe 30 or so the game is still moving but I cant move my character side to side or turn it is not just this game it has happened with others also! a couple of times. once or twice everything just froze and I cant do anything not even shut the came down I have to hole the power button til the comp shuts down. any ideas?

 

[linnemeyerhere]

More information needed. Is mouse wired or wireless? To me this isn't a mouse issue but likely other resources taking front and center from the mouse. When was the last time you cleared out non-needed startup programs out of your MSCONFIG? Also what antivirus programs are you running and how do they come back after running them? Oh and 6gb of ram IMHO is borderline if possible I suggest upping this smartly to 16gb. This could be another topic depending on how the 6gb is populated and what the motherboard can handle ! Lastly what is the condition of the desktop? When was it cleaned last with attention paid to the CPU cooler and GPU?

 

[iko22]

What about these games, do they launch from a game server, or do they launch entirely from your computer? When the problem occurs, can you still access the in-game menu, save the game and quit, without having to power button down?

 

[vett]

linnemeyerhere it is a wired mouse.
using Microsoft security essentials.
I have run this game on this comp many times with no issues.

iko22 i'm running game off of steam never had problems before played many times. when the mouse stops I can quit the game but other times when the whole thing freezes I need to go to the power button

 

[linnemeyerhere]

I would double check the mouse is plugged into a primary usb header towards the top. I would clean the computer as well as the mouse pad and mouse optical lens. Remove from start-up all non-essential programs. I would download and run till zero detections Malewarebytes free version and if you like and you should pay for the real deal program!
Check back in after you've attended to these and let us know how things are responding.

 

[vett]

Right now I am doing a full scan and so far it is telling me that potentially unwanted software might exist so I'll have to wait til the scan is complete to see what it is

 

[vett]

Also I went to defrag the hard drive and it won't let me!!

 

[linnemeyerhere]

Just keep working in steps. Key is Malwarebytes, run till zero issues. Then go to msconfig and disable all from startup tab. Reboot and scan with Malwarebtyes again. Check for updates and drivers and clean the system. Don't bother with defrag till way later as it's effect will be minor. Consider staged upgrades like imaging your drive to a SSD and upping ram to 16gb.

 

[vett]

scan is telling me "supportscam:js/techbrolo.l " what ever that is so I removed it and willsee if it makes a differance

 

[vett]

I just noticed that my mouse pointer is not there for a couple of maybe 30-45 seconds even on my desk top? something weird is going on here

 

[linnemeyerhere]

Did you continue to run Malwarebytes? Run till zero as you run your AV, reboot after and run both again.

 

[vett]

I've changed the mouse, changed the mouse port did the msconfig thing now doing the malware

 

[vett]

well so far so good seems to be working with no problems.
not sure what it was. I put the old mouse back and seems to be fine so it wasn't the mouse.
I think it might have been the usb port.
anyway thanks for the help hope it doesn't come back.

 

[linnemeyerhere]

Oh good, things can act up for the oddest reasons or no good reason at all. Glad it is solved at the moment !

 

[vett]

well its back again!!!

 

[linnemeyerhere]

Try a different USB port and reboot?

 

[vett]

I've tried other ports no help

 

[linnemeyerhere]

Can you borrow a different mouse to try?

 

[vett]

I've tried another mouse same problem.
When the mouse stops working I get a sound like when I unplug the USB and when it comes back on i get the connect sound so some how it is disconnecting and reconnecting by it self!!

 

[vett]

ok I changed the usb port and so far its ok but I had this problem last week changed the port and it was ok for about a week and that was the port I'm in now ????