mouse problem with loud noise

[ollingfort]

Hi

I hope you can help me.

Got a new computer a couple of months ago with HID-compliant mouse supplied (optical - sensor plugs in the back). Loaded in Windows 7 and for a couple of months everything was fine.

Then yesterday, I was listening/watching a video when a continuous loud pitch noise started. Turned off speakers and computer. Started up computer and all was well again for about 30 mins, then the noise again and the mouse froze. Now again today after about half an hour, same noise again, and the mouse won't work unless I switch computer off and start again, and so on.

Does anyone know what could be going on here? The mouse is a Microsoft Ver. 6.1.7600.16385 (win7-rtm.090713-1255).

Thanks.

 

[Digerati]

Where is the high pitched noise coming from? The speakers, or from inside the computer?

I suspect the frozen mouse is a symptom, not the cause of your problem. Tell us more about your computer? Are you watching temperatures? Have the internals ever been cleaned of heat trapping dust?

Start rounding up your warranty paperwork.

 

[ollingfort]

Hi Digerati

The noise is coming from inside the computer. Also, when switching computer back on I get a blue screen with white type (MS-DOS) telling me it's dumping memory and to run CHKDSK /F. Can someone tell me how do operate RUN on Windows 7?

I check to see if I can find exactly where the noise in the computer is.

Thanks.

 

[Digerati]

There is no "Run" in Win7. You simply enter the command you want in the Search Programs and Files text box.

But if asking how to run chkdsk, you can do that in several ways. The easiest is usually by double-clicking Computer, then right-click on your drive, select Properties > Tools > Error Checking > Check Now. I usually have both boxes checked - you should at least have the first. You will likely be prompted to allow chkdsk to run at the next boot, you need to allow that. Note that chkdsk on large disks can take many hours to several days to complete, often appearing as totally locked up - the process should not be interuppted.

 

[ollingfort]

Thank you Digerati, I will scan tomorrow.

Cheers.

 

[Digerati]

Keep us posted.

 

[bobkn]

There is no "Run" in Win7. You simply enter the command you want in the Search Programs and Files text box.

There's a "run" option in Windows 7, but it's not turned on by default.

Go to the Taskbar and Start Menu Properties, Start Menu tab, Customize button. There's a checkbox for the Run command.

The Search Programs and Files box is probably more convenient, though.

 

[Digerati]

I have gotten so used to the new method, I forgot the option to display Run could be enabled. Thanks.

 

[ollingfort]

Hi guys

Well I did a system scan as suggested. I don't think there was anything amiss. So I updated my Malwarebyte detector and ran a full system scan. It found 2 trojans.

I have since played Youtube and managed to watch a whole video without any problems.

So, could a virus (trojan) affected the computer the way it did? Could the trojan have affected the media aspect of the computer?

Many thanks.

 

[Digerati]

Malware can do all sorts of things - depending on what its target is. The fact you found malware means there was a failure in your defenses. You need make sure you keep your system updated, patched, scanned and blocked as necessary and on a timely basis. You also need to make sure all users of that machine practice safe computing, and avoid sites bad guys wallow in, such as illegal porn, gambling, and especially P2P sites that tolerate illegal filesharing of copyrighted materials such as songs, videos, and other published materials.

You might want to re-evaluate you security programs to make sure they are adequate. I would scan again, and regularly with Malwarebytes's Anti-Malware (MBAM).