MozyPro causing BSOD ?

GrahamEvens · Apr 1, 2011

Hi,

I have a new Windows 7 Professional 32 bit OEM on a AMD Athlon II x 2 Processor 3.00 GHz with 4GIG RAM.

Whenever I start using MozyPro to back up, I get a BSOD.

Any suggestions ...?

Dumps etc attached.

Thanks.

DeanP · Apr 1, 2011

Hello and welcome,
Dump blames AVG - remove it and use this removal tool to remove AVG: AVG - Download tools
Install MSE as replacement: Virus, Spyware & Malware Protection | Microsoft Security Essentials

Install Service Pack 1: Learn how to install Windows 7 Service Pack 1 (SP1)

Dean

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: 92848000, memory referenced.
Arg2: 00000001, value 0 = read operation, 1 = write operation.
Arg3: 828827f3, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 00000000, (reserved)

Debugging Details:
------------------

Unable to load image \SystemRoot\System32\Drivers\avgtdix.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgtdix.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdix.sys

WRITE_ADDRESS: GetPointerFromAddress: unable to read from 829ac718
Unable to read MiSystemVaType memory at 8298c160
 92848000 

FAULTING_IP: 
nt!memcpy+33
828827f3 f3a5            rep movs dword ptr es:[edi],dword ptr [esi]

MM_INTERNAL_CODE:  0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  avgnsx.exe

CURRENT_IRQL:  0

TRAP_FRAME:  9b9eba84 -- (.trap 0xffffffff9b9eba84)
ErrCode = 00000002
eax=85a65bac ebx=85d49c68 ecx=0000000b edx=00000000 esi=85a65b80 edi=92848000
eip=828827f3 esp=9b9ebaf8 ebp=9b9ebb00 iopl=0         nv up ei pl nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010206
nt!memcpy+0x33:
828827f3 f3a5            rep movs dword ptr es:[edi],dword ptr [esi]
Resetting default scope

LAST_CONTROL_TRANSFER:  from 8288a628 to 828c99eb

STACK_TEXT:  
9b9eba6c 8288a628 00000001 92848000 00000000 nt!MmAccessFault+0x106
9b9eba6c 828827f3 00000001 92848000 00000000 nt!KiTrap0E+0xdc
9b9ebb00 8fc1ff0c 92847af0 85a65670 0000053c nt!memcpy+0x33
WARNING: Stack unwind information not available. Following frames may be wrong.
9b9ebb4c 8fc201ac 0000053c 00000000 928461bc avgtdix+0x4f0c
9b9ebb64 8fc20cd1 00d49c68 928461bc 0000053c avgtdix+0x51ac
9b9ebba0 8fc1c2a4 86171bf0 87168b30 86052030 avgtdix+0x5cd1
9b9ebbec 8fc1e57f 86052030 86171bf0 9b9ebc14 avgtdix+0x12a4
9b9ebbfc 828804ac 86052030 86171bf0 86171bf0 avgtdix+0x357f
9b9ebc14 82a823be 87168b30 86171bf0 86171c60 nt!IofCallDriver+0x63
9b9ebc34 82a9f1af 86052030 87168b30 00000000 nt!IopSynchronousServiceTail+0x1f8
9b9ebcd0 82aa198a 86052030 86171bf0 00000000 nt!IopXxxControlFile+0x6aa
9b9ebd04 8288743a 000002f8 0000037c 00000000 nt!NtDeviceIoControlFile+0x2a
9b9ebd04 77916344 000002f8 0000037c 00000000 nt!KiFastCallEntry+0x12a
0123fd84 00000000 00000000 00000000 00000000 0x77916344


STACK_COMMAND:  kb

FOLLOWUP_IP: 
avgtdix+4f0c
8fc1ff0c ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  avgtdix+4f0c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: avgtdix

IMAGE_NAME:  avgtdix.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c0819c9

FAILURE_BUCKET_ID:  0x50_avgtdix+4f0c

BUCKET_ID:  0x50_avgtdix+4f0c

Followup: MachineOwner
---------

0: kd> lmtsmn
start    end        module name
8aa12000 8aa5a000   ACPI     ACPI.sys     Tue Jul 14 11:11:11 2009 (4A5BBF0F)
8fc87000 8fce1000   afd      afd.sys      Tue Jul 14 11:12:34 2009 (4A5BBF62)
8fb7d000 8fb8f000   AgileVpn AgileVpn.sys Tue Jul 14 11:55:00 2009 (4A5BC954)
8fb03000 8fb14000   amdppm   amdppm.sys   Tue Jul 14 11:11:03 2009 (4A5BBF07)
8ab63000 8ab6c000   amdxata  amdxata.sys  Wed May 20 05:57:35 2009 (4A12F30F)
a8472000 a847b000   asyncmac asyncmac.sys Tue Jul 14 11:54:46 2009 (4A5BC946)
8ab37000 8ab40000   atapi    atapi.sys    Tue Jul 14 11:11:15 2009 (4A5BBF13)
8ab40000 8ab63000   ataport  ataport.SYS  Tue Jul 14 11:11:18 2009 (4A5BBF16)
91009000 9145d000   atikmdag atikmdag.sys Fri Apr 24 22:50:20 2009 (49F1996C)
8af9c000 8afa4000   AtiPcie  AtiPcie.sys  Wed May 06 03:00:16 2009 (4A005480)
82000000 8204d000   ATMFD    ATMFD.DLL    Fri Jan 07 18:33:10 2011 (4D26A596)
8faae000 8fae1300   avgldx86 avgldx86.sys Fri Jun 04 09:05:19 2010 (4C08190F)
8faa8000 8faad940   avgmfx86 avgmfx86.sys Mon Apr 26 09:05:02 2010 (4BD4AE7E)
8fc1b000 8fc54b00   avgtdix  avgtdix.sys  Fri Jun 04 09:08:25 2010 (4C0819C9)
8aff5000 8affc000   Beep     Beep.SYS     Tue Jul 14 11:45:00 2009 (4A5BC6FC)
8fa9a000 8faa8000   blbdrive blbdrive.sys Tue Jul 14 11:23:04 2009 (4A5BC1D8)
82e55000 82e5d000   BOOTVID  BOOTVID.dll  Tue Jul 14 13:04:34 2009 (4A5BD9A2)
905bd000 905d6000   bowser   bowser.sys   Tue Jul 14 11:14:21 2009 (4A5BBFCD)
823d0000 823ee000   cdd      cdd.dll      unavailable (00000000)
8afd6000 8aff5000   cdrom    cdrom.sys    Tue Jul 14 11:11:24 2009 (4A5BBF1C)
82e9f000 82f4a000   CI       CI.dll       Tue Jul 14 13:09:28 2009 (4A5BDAC8)
8af77000 8af9c000   CLASSPNP CLASSPNP.SYS Tue Jul 14 11:11:20 2009 (4A5BBF18)
82e5d000 82e9f000   CLFS     CLFS.SYS     Tue Jul 14 11:11:10 2009 (4A5BBF0E)
8ad6f000 8adcc000   cng      cng.sys      Tue Jul 14 11:32:55 2009 (4A5BC427)
8fb70000 8fb7d000   CompositeBus CompositeBus.sys Tue Jul 14 11:45:26 2009 (4A5BC716)
92ff0000 92ffd000   crashdmp crashdmp.sys Tue Jul 14 11:45:50 2009 (4A5BC72E)
8fa1e000 8fa82000   csc      csc.sys      Tue Jul 14 11:15:08 2009 (4A5BBFFC)
8fa82000 8fa9a000   dfsc     dfsc.sys     Tue Jul 14 11:14:16 2009 (4A5BBFC8)
8fda7000 8fdb3000   discache discache.sys Tue Jul 14 11:24:04 2009 (4A5BC214)
8af66000 8af77000   disk     disk.sys     Tue Jul 14 11:11:28 2009 (4A5BBF20)
92e00000 92e19000   drmk     drmk.sys     Tue Jul 14 12:36:05 2009 (4A5BD2F5)
90492000 9049b000   dump_atapi dump_atapi.sys Tue Jul 14 11:11:15 2009 (4A5BBF13)
92e32000 92e3d000   dump_dumpata dump_dumpata.sys Tue Jul 14 11:11:16 2009 (4A5BBF14)
9049b000 904ac000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 11:12:47 2009 (4A5BBF6F)
904e5000 904ef000   Dxapi    Dxapi.sys    Tue Jul 14 11:25:25 2009 (4A5BC265)
9145d000 91514000   dxgkrnl  dxgkrnl.sys  Tue Nov 02 15:37:53 2010 (4CCF7981)
91514000 9154d000   dxgmms1  dxgmms1.sys  Thu Feb 03 16:34:49 2011 (4D4A2259)
8aba0000 8abb1000   fileinfo fileinfo.sys Tue Jul 14 11:21:51 2009 (4A5BC18F)
8ab6c000 8aba0000   fltmgr   fltmgr.sys   Tue Jul 14 11:11:13 2009 (4A5BBF11)
8adda000 8ade3000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 11:11:14 2009 (4A5BBF12)
8af34000 8af66000   fvevol   fvevol.sys   Sat Sep 26 14:24:21 2009 (4ABD7B55)
8b178000 8b1a9000   fwpkclnt fwpkclnt.sys Tue Jul 14 11:12:03 2009 (4A5BBF43)
8280d000 82844000   hal      halmacpi.dll Tue Jul 14 11:11:03 2009 (4A5BBF07)
8fb14000 8fb33000   HDAudBus HDAudBus.sys Tue Jul 14 11:50:55 2009 (4A5BC85F)
904b7000 904ca000   HIDCLASS HIDCLASS.SYS Tue Jul 14 11:51:01 2009 (4A5BC865)
904ca000 904d0480   HIDPARSE HIDPARSE.SYS Tue Jul 14 11:50:59 2009 (4A5BC863)
904ac000 904b7000   hidusb   hidusb.sys   Tue Jul 14 11:51:04 2009 (4A5BC868)
90538000 905bd000   HTTP     HTTP.sys     Tue Jul 14 11:12:53 2009 (4A5BBF75)
8af2c000 8af34000   hwpolicy hwpolicy.sys Tue Jul 14 11:11:01 2009 (4A5BBF05)
8fb4b000 8fb63000   i8042prt i8042prt.sys Tue Jul 14 11:11:23 2009 (4A5BBF1B)
8fb63000 8fb70000   kbdclass kbdclass.sys Tue Jul 14 11:11:15 2009 (4A5BBF13)
80bb4000 80bbc000   kdcom    kdcom.dll    Tue Jul 14 13:08:58 2009 (4A5BDAAA)
82e00000 82e34000   ks       ks.sys       Thu Mar 04 16:57:52 2010 (4B8F2FC0)
8ad5c000 8ad6f000   ksecdd   ksecdd.sys   Tue Jul 14 11:11:56 2009 (4A5BBF3C)
8aef7000 8af1c000   ksecpkg  ksecpkg.sys  Fri Dec 11 17:04:22 2009 (4B21C4C6)
90515000 90525000   lltdio   lltdio.sys   Tue Jul 14 11:53:18 2009 (4A5BC8EE)
904fa000 90515000   luafv    luafv.sys    Tue Jul 14 11:15:44 2009 (4A5BC020)
82e39000 82e44000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Tue Jul 14 11:13:13 2009 (4A5BBF89)
904ef000 904fa000   monitor  monitor.sys  Tue Jul 14 11:25:58 2009 (4A5BC286)
8fdca000 8fdd7000   mouclass mouclass.sys Tue Jul 14 11:11:15 2009 (4A5BBF13)
904d1000 904dc000   mouhid   mouhid.sys   Tue Jul 14 11:45:08 2009 (4A5BC704)
8ab21000 8ab37000   mountmgr mountmgr.sys Tue Jul 14 11:11:27 2009 (4A5BBF1F)
8ade3000 8adf6000   mozypro  mozypro.sys  Tue Nov 09 11:26:36 2010 (4CD8791C)
905d6000 905e8000   mpsdrv   mpsdrv.sys   Tue Jul 14 11:52:52 2009 (4A5BC8D4)
90400000 90423000   mrxsmb   mrxsmb.sys   Sat Feb 27 20:32:02 2010 (4B88CA72)
98814000 9884f000   mrxsmb10 mrxsmb10.sys Sat Feb 27 20:32:21 2010 (4B88CA85)
9884f000 9886a000   mrxsmb20 mrxsmb20.sys Sat Feb 27 20:32:11 2010 (4B88CA7B)
8aa00000 8aa0b000   Msfs     Msfs.SYS     Tue Jul 14 11:11:26 2009 (4A5BBF1E)
8aa63000 8aa6b000   msisadrv msisadrv.sys Tue Jul 14 11:11:09 2009 (4A5BBF0D)
8ad31000 8ad5c000   msrpc    msrpc.sys    Tue Jul 14 11:11:59 2009 (4A5BBF3F)
8fd9d000 8fda7000   mssmbios mssmbios.sys Tue Jul 14 11:19:25 2009 (4A5BC0FD)
8af1c000 8af2c000   mup      mup.sys      Tue Jul 14 11:14:14 2009 (4A5BBFC6)
8ae02000 8aeb9000   ndis     ndis.sys     Tue Jul 14 11:12:24 2009 (4A5BBF58)
8fba7000 8fbb2000   ndistapi ndistapi.sys Tue Jul 14 11:54:24 2009 (4A5BC930)
8fbb2000 8fbd4000   ndiswan  ndiswan.sys  Tue Jul 14 11:54:34 2009 (4A5BC93A)
90481000 90492000   NDProxy  NDProxy.SYS  Tue Jul 14 11:54:27 2009 (4A5BC933)
8fd07000 8fd15000   netbios  netbios.sys  Tue Jul 14 11:53:54 2009 (4A5BC912)
8fc55000 8fc87000   netbt    netbt.sys    Tue Jul 14 11:12:18 2009 (4A5BBF52)
8aeb9000 8aef7000   NETIO    NETIO.SYS    Tue Jul 14 11:12:35 2009 (4A5BBF63)
82fc9000 82fd7000   Npfs     Npfs.SYS     Tue Jul 14 11:11:31 2009 (4A5BBF23)
8fd93000 8fd9d000   nsiproxy nsiproxy.sys Tue Jul 14 11:12:08 2009 (4A5BBF48)
82844000 82c54000   nt       ntkrpamp.exe Wed Oct 27 15:30:44 2010 (4CC78ED4)
8ac02000 8ad31000   Ntfs     Ntfs.sys     Tue Jul 14 11:12:05 2009 (4A5BBF45)
8b1f9000 8b200000   Null     Null.SYS     Tue Jul 14 11:11:12 2009 (4A5BBF10)
8fce8000 8fd07000   pacer    pacer.sys    Tue Jul 14 11:53:58 2009 (4A5BC916)
8fb33000 8fb4b000   parport  parport.sys  Tue Jul 14 11:45:34 2009 (4A5BC71E)
8aaa0000 8aab1000   partmgr  partmgr.sys  Tue Jul 14 11:11:35 2009 (4A5BBF27)
9886a000 98871000   parvdm   parvdm.sys   Tue Jul 14 11:45:29 2009 (4A5BC719)
8aa6b000 8aa95000   pci      pci.sys      Tue Jul 14 11:11:16 2009 (4A5BBF14)
8ab0c000 8ab13000   pciide   pciide.sys   Tue Jul 14 11:11:19 2009 (4A5BBF17)
8ab13000 8ab21000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 11:11:15 2009 (4A5BBF13)
8adcc000 8adda000   pcw      pcw.sys      Tue Jul 14 11:11:10 2009 (4A5BBF0E)
98871000 98908000   peauth   peauth.sys   Tue Jul 14 12:35:44 2009 (4A5BD2E0)
904dc000 904e4800   point32  point32.sys  Wed Dec 15 00:09:17 2010 (4D07505D)
92fc1000 92ff0000   portcls  portcls.sys  Tue Jul 14 11:51:00 2009 (4A5BC864)
82e44000 82e55000   PSHED    PSHED.dll    Tue Jul 14 13:09:36 2009 (4A5BDAD0)
8fb8f000 8fba7000   rasl2tp  rasl2tp.sys  Tue Jul 14 11:54:33 2009 (4A5BC939)
8fbd4000 8fbec000   raspppoe raspppoe.sys Tue Jul 14 11:54:53 2009 (4A5BC94D)
8fa00000 8fa17000   raspptp  raspptp.sys  Tue Jul 14 11:54:47 2009 (4A5BC947)
8fdb3000 8fdca000   rassstp  rassstp.sys  Tue Jul 14 11:54:57 2009 (4A5BC951)
8fd52000 8fd93000   rdbss    rdbss.sys    Tue Jul 14 11:14:26 2009 (4A5BBFD2)
8fbec000 8fbf6000   rdpbus   rdpbus.sys   Tue Jul 14 12:02:40 2009 (4A5BCB20)
8adf6000 8adfe000   RDPCDD   RDPCDD.sys   Tue Jul 14 12:01:40 2009 (4A5BCAE4)
8abeb000 8abf3000   rdpencdd rdpencdd.sys Tue Jul 14 12:01:39 2009 (4A5BCAE3)
8abf3000 8abfb000   rdprefmp rdprefmp.sys Tue Jul 14 12:01:41 2009 (4A5BCAE5)
8b000000 8b02d000   rdyboost rdyboost.sys Tue Jul 14 11:22:02 2009 (4A5BC19A)
90525000 90538000   rspndr   rspndr.sys   Tue Jul 14 11:53:20 2009 (4A5BC8F0)
9154d000 9158a000   Rt86win7 Rt86win7.sys Fri Nov 27 22:44:53 2009 (4B0F9F95)
98908000 98912000   secdrv   secdrv.SYS   Thu Sep 14 01:18:32 2006 (45080528)
915ee000 915f8000   serenum  serenum.sys  Tue Jul 14 11:45:27 2009 (4A5BC717)
8fd15000 8fd2f000   serial   serial.sys   Tue Jul 14 11:45:33 2009 (4A5BC71D)
8b1f1000 8b1f9000   spldr    spldr.sys    Tue May 12 04:13:47 2009 (4A084EBB)
9898f000 989e0000   srv      srv.sys      Fri Aug 27 15:31:26 2010 (4C77318E)
98940000 9898f000   srv2     srv2.sys     Fri Aug 27 15:30:45 2010 (4C773165)
98912000 98933000   srvnet   srvnet.sys   Fri Aug 27 15:30:39 2010 (4C77315F)
915f8000 915f9380   swenum   swenum.sys   Tue Jul 14 11:45:08 2009 (4A5BC704)
8b02f000 8b178000   tcpip    tcpip.sys    Mon Jun 14 15:36:59 2010 (4C15A3DB)
98933000 98940000   tcpipreg tcpipreg.sys Tue Jul 14 11:54:14 2009 (4A5BC926)
82fee000 82ff9000   TDI      TDI.SYS      Tue Jul 14 11:12:12 2009 (4A5BBF4C)
82fd7000 82fee000   tdx      tdx.sys      Tue Jul 14 11:12:10 2009 (4A5BBF4A)
8fd42000 8fd52000   termdd   termdd.sys   Tue Jul 14 12:01:35 2009 (4A5BCADF)
823a0000 823a9000   TSDDD    TSDDD.dll    Tue Jul 14 12:01:40 2009 (4A5BCAE4)
8fae2000 8fb03000   tunnel   tunnel.sys   Tue Jul 14 11:54:03 2009 (4A5BC91B)
8fdd7000 8fde5000   umbus    umbus.sys    Tue Jul 14 11:51:38 2009 (4A5BC88A)
92e30000 92e31700   USBD     USBD.SYS     Tue Jul 14 11:51:05 2009 (4A5BC869)
915df000 915ee000   usbehci  usbehci.sys  Tue Jul 14 11:51:14 2009 (4A5BC872)
9043d000 90481000   usbhub   usbhub.sys   Tue Jul 14 11:52:06 2009 (4A5BC8A6)
9158a000 91594000   usbohci  usbohci.sys  Tue Jul 14 11:51:14 2009 (4A5BC872)
91594000 915df000   USBPORT  USBPORT.SYS  Tue Jul 14 11:51:13 2009 (4A5BC871)
92e19000 92e30000   USBSTOR  USBSTOR.SYS  Tue Jul 14 11:51:19 2009 (4A5BC877)
8aa95000 8aaa0000   vdrvroot vdrvroot.sys Tue Jul 14 11:46:19 2009 (4A5BC74B)
8abb1000 8abbd000   vga      vga.sys      Tue Jul 14 11:25:50 2009 (4A5BC27E)
92e3e000 92fc1000   viahduaa viahduaa.sys Mon Jan 11 23:02:43 2010 (4B4AF743)
8abbd000 8abde000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 11:25:49 2009 (4A5BC27D)
8b1a9000 8b1b1380   vmstorfl vmstorfl.sys Tue Jul 14 11:28:44 2009 (4A5BC32C)
8aab1000 8aac1000   volmgr   volmgr.sys   Tue Jul 14 11:11:25 2009 (4A5BBF1D)
8aac1000 8ab0c000   volmgrx  volmgrx.sys  Tue Jul 14 11:11:41 2009 (4A5BBF2D)
8b1b2000 8b1f1000   volsnap  volsnap.sys  Tue Jul 14 11:11:34 2009 (4A5BBF26)
8fd2f000 8fd42000   wanarp   wanarp.sys   Tue Jul 14 11:55:02 2009 (4A5BC956)
8abde000 8abeb000   watchdog watchdog.sys Tue Jul 14 11:24:10 2009 (4A5BC21A)
82f4a000 82fbb000   Wdf01000 Wdf01000.sys Tue Jul 14 11:11:36 2009 (4A5BBF28)
82fbb000 82fc9000   WDFLDR   WDFLDR.SYS   Tue Jul 14 11:11:25 2009 (4A5BBF1D)
8fce1000 8fce8000   wfplwf   wfplwf.sys   Tue Jul 14 11:53:51 2009 (4A5BC90F)
82140000 8238b000   win32k   win32k.sys   Wed Jan 05 16:37:16 2011 (4D23E76C)
8aa5a000 8aa63000   WMILIB   WMILIB.SYS   Tue Jul 14 11:11:22 2009 (4A5BBF1A)

Unloaded modules:
a8408000 a8472000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0006A000
8afa4000 8afb1000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000D000
8afb1000 8afbc000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000B000
8afbc000 8afc5000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
8afc5000 8afd6000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00011000

MozyPro causing BSOD ?

GrahamEvens

New member

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DeanP

Banned

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