MS word 2010 not working

[stst]

hi,

just if anyone could enlighten me...

i downloaded a trial version of office 2010 but it doesn't seem to work.

word often seems to crash. much of this seems to be when i try to import word documents sent as attachments to emails or from skydrive.

as there perhaps some software i am missing..?

 

[Golden]

Hi,

Try this :

1. Click on Start Orb
2. In the Search box, type winword and hit enter.

Does Word open up?

Regards,
Golden

 

[stst]

hi golden,

thanks for the reply but not much happened i'm afraid.

i typed in winword and word didn't open up. i just got a screen shoing files.

i didn't say but i'm in china where i bought this laptop two weeks ago, so a lot of the control panel is in chinese language.

at some point i may have to hand it to a chinese speaker to help me vchange it into english then start on programs.

 

[Golden]

Hi,

Can you take a screen capture of the files that you refer to, and post it here?

Thanks,
Golden

 

[stst]

screenshot

 

[Golden]

Mmm....well my Chinese is not that good, non-existent actually, so I'm afraid I can't tell much from that.

All I can suggest is to uninstall the Office trial, reboot, and try again. Presumably this version of Windows 7 is a legitimate version? Is it a full retail, or OEM version?

Regards,
Golden

 

[stst]

i believe it to be legit windows 7. in the laptop when purchased.

i'm going to meet a friend who can operate the computer in chinese and hopefully we'll start over.

thanks for your input.

 

[t-4-2]

screenshot

Right column, top row......
it says it cannot find document that matches your search.

Under it, it asks you to search from the following :

Windows explorer, Computer , Self-created folders, Internet Explorer.

 

[t-4-2]

hi golden,

thanks for the reply but not much happened i'm afraid.

i typed in winword and word didn't open up. i just got a screen shoing files.

i didn't say but i'm in china where i bought this laptop two weeks ago, so a lot of the control panel is in chinese language.

at some point i may have to hand it to a chinese speaker to help me vchange it into english then start on programs.

>>>>>at some point i may have to hand it to a chinese speaker to help me vchange it into english then start on programs

Not unless you have a Chinese speaking person by your side 24/7.

If you have Win 7 Ultimate or Enterprise, you can install the Language Pack and change Chinese language display to English.

Please read this :
Windows 7 language packs
Windows 7 language packs are available for computers that are running Windows 7 Ultimate or Windows 7 Enterprise