Multiple BSOD errors,

[BanjoDrummer]

Pc specs are on my profile


A couple of months ago I built my own pc and I was having tons of BSOD problems. I decided to reinstall windows to see if that would fix the problem. I did a clean reinstall of windows 7 and formatted my hard drive. However, as soon as I had finished installing all the drivers and windows updates on my pc, I got a bsod while watching a youtube video. The screen froze and the sound started looping and then I got a dreaded BSOD. Following that, I continued to get bsod and similar errors to the ones I was getting before I reinstalled windows. Some errors include browsers stopping, games crashing/ freezing and sound looping.

Since I got a bsod right after I had just installed all the latest drivers, I am starting to think that I may have a hardware issue. I suspected my RAM especially since I got them online, but I tested them a while ago with memtest 86+ and both sticks passed an over night test.

Also, recently I got an error message saying that my AMD display driver stopped working and recovered. Now I am wondering how I can be having driver issues if I have just installed all the latest drivers.

Something else I noticed in case it may help: If my browsers stop working (getting the google chrome aw snap message), when I shutdown my pc, a screeching sound comes from my speakers just as it is about to shut down. This only occurs when I am experiencing some sort of problems not regularly.

Sorry for writing so much, but this problem has been plaguing me for a long time and I really want to solve it and be able to use my pc in peace.

 

[BanjoDrummer]

Anyone? This problem has been bugging me for a long time and I would really appreciate some help.

 

[essenbe]

Hello BanjoDrummer, I will see if I can be of help.

Your dump files are showing different error codes and different causes or no cause I can find. That is normally a memory error. A couple of your errors blamed the graphics driver or the DirectX, which is usually the driver.

An example is here

fffff880`03fce5b0  ffffbc52`f84880a1
fffff880`03fce5b8  fffff880`0450d752*** WARNING: Unable to verify timestamp for atikmpag.sys
***[COLOR=red] ERROR: Module load completed but symbols could not be loaded for atikmpag.sys[/COLOR]
[COLOR=red]atikmpag+0xa752[/COLOR]

atikmpag
start             end                 module name
fffff880`04503000 fffff880`04599000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \[COLOR=red]SystemRoot\system32\DRIVERS\atikmpag.sys[/COLOR]
    Image name: atikmpag.sys
    Timestamp:        Thu Nov 20 18:08:54 2014 (546E9EB6)
    CheckSum:         00093077
    ImageSize:        00096000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Which of course is your graphics driver.

If you would, I am going to ask you to do several things for me.

Please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

Also, please reinstall your graphics driver, but please use this method,
I am going to give you some links that will help you get a good clean install and not have any drivers you don't need that will conflict with other drivers. Download a WHQL driver from http://www.sevenforums.com/graphic-cards/329659-latest-amd-catalyst-video-driver-windows-7-a.html . Once you have them downloaded, uninstall you current driver from control panel. next clean up any left over drivers from following this tutorial http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html and select only ATI Display Drivers. After you have done that and rebooted, install the new driver, only select custom install and install only what you have to. Very few people need most of what they include. You do not need the audio/HDMI drivers as you already have that in your Motherboard drivers. Unless there is some reason you need them, the only thing you really need is the Display Driver.

I would also like you to run Seatrools on all of you mechanical drives, running both the long and the short tests http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html#Part3

Please let us know how that works out and if you notice any change afterward. I know you said you have already run memtest86 overnight. Did you run memtest86+, which is different that memtest86 (yea, I know, but that's the way it is) and did it run for a minimum of 8 passes? This error came up on one of the dumps and is one reason I am asking you to reinstall graphics drivers.

Use !analyze -v to get detailed debugging information.
BugCheck 1000007E, {ffffffffc0000005, fffff88011030853, fffff880051f8648, fffff880051f7ea0}
Probably caused by : dxgmms1.sys ( [COLOR=red]dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource[/COLOR]+f53 )
Followup: MachineOwner

 

[BanjoDrummer]

Hello essenbe, thanks for your help. I ran sfc / scannow and I got a BSOD while it was running. However, when I ran the test again it said that it found no integrity violations. I also ran seatools and it passed both the short and long generic tests.
Regarding memtest, I did run memtest86+ and it passed 15 times.

I guess I will have to wait and see if any problems still occur.

Attached is the info for the BSOD I got

 

[essenbe]

That was a long run on memtest, must have taken around 16-18 hours. A long boring time. How about reinstalling the graphics drivers? Did you do that too?

 

[BanjoDrummer]

Yes, I did reinstall the graphics driver. Also, is there any reason why you asked me to run a hard drive test?

 

[essenbe]

I honestly don't remember. Probably I saw some references to NTFS or I/O errors somewhere in the logs and just thought better to test than not to.

 

[BanjoDrummer]

My screen just froze and went blank for a second and then went back to normal. I got the message "Display driver AMD has stopped working and has recoverd" again. Since I just reinstalled the display driver, could something else be causing my display driver to fail?? Any ideas?


UPDATE: While I was playing a game, the sound starting looping/stuttering and I lost signal to my monitor. This has never happened to me before. My pc remained on and running but there was just no signal to my monitor until I restarted my pc. Could it be a hardware issue?

 

[essenbe]

I would try a different driver than the one you are using now. If it does the same thing I would suspect the card, the PSU or the board pcie slots.

 

[BanjoDrummer]

By different driver do you mean an older version of the display driver? Also, is there any way to test my psu, motherboard without replacing them?

 

[essenbe]

Yes, try an older version of the driver. There is little way to test the PSU or motherboard. You can test the PSU somewhat this way http://www.sevenforums.com/tutorials/301799-psu-test-dc-output-voltage.html but, it is difficult to test it under stress. A PSU can show good voltages at idle but can be quite different under stress. The way I suggest testing the motherboard, it trying a different, known good working card, in your motherboard. That way you know the card is not at fault if you get a driver crash. At the same time, test your card in another computer. See what the outcome is. It can tell you a lot. If you have a spare PSU of sufficient power to run your card and rig, use that on your rig. Many times you have friends who have spare components who are willing to help you by swapping parts to determine what your problem really is.

You can also swap your card to a different X16 slot on your board to test that slot too.

 

[BanjoDrummer]

Yes, try an older version of the driver. There is little way to test the PSU or motherboard. You can test the PSU somewhat this way http://www.sevenforums.com/tutorials/301799-psu-test-dc-output-voltage.html but, it is difficult to test it under stress. A PSU can show good voltages at idle but can be quite different under stress. The way I suggest testing the motherboard, it trying a different, known good working card, in your motherboard. That way you know the card is not at fault if you get a driver crash. At the same time, test your card in another computer. See what the outcome is. It can tell you a lot. If you have a spare PSU of sufficient power to run your card and rig, use that on your rig. Many times you have friends who have spare components who are willing to help you by swapping parts to determine what your problem really is.

You can also swap your card to a different X16 slot on your board to test that slot too.

Are there any other tests I can run to test different pieces of hardware (cpu, gpu)? Also, if the hardware tests pass, does this generally guarantee that the piece of hardware is working fine? For example, if my RAM passed memtest 86+ does this mean that my RAM is working fine and is not causing the BSOD and errors? I just want to make sure before I go through the trouble of swapping out different pieces of hardware.

 

[essenbe]

You need very good CPU and GPU temp monitoring programs. All of these stress tests cause the heat to increase very high and very quick. I only run them if I watch them closely. If temps get too high, stop the test.

Unfortunately, no test is 100% correct. We pick tests that have been found to be the most accurate, but no test will tell you with absolute certainty.

Graphics card with Furmark, I wouldn't use Speedfan though. If you need some suggestions, I can give you a few. http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

Prime95 is a CPU test http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html

Both tests are very stressful on your system, watch it closely and stop the test if it gets too much.

Seatools for DOS (Option 2) Tests you hard drive. Run the short and the long test. You don't have to watch that one so close.

 

[essenbe]

BanjoDrummer, if you are still having BSODs please re run and upload the results of http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html again.

Also, did you swap the slot for the GPU?