Solved Multiple BSOD HP Pavilion

[hramost]

Hi, I'm suffering of multiple bsod errors in my hp laptop. The errors are still appearing after I restored the system to factory using hp CD's (windows 7 x64). I thought was a driver or system error. The errors appears randomly after restart and even if there is no applications running. I've tried changing antivirus, video drivers, updating old drivers. Attached are the dump files. Please, any help would be useful. Thanks to all.

The laptop specs:

Product Namedv6-2060eaProduct NumberVJ689EAMicroprocessor1.60 GHz Intel Core processor i7-720QMMicroprocessor CacheLevel 2 cache 6 MBMemory4096 MBMemory MaxSupports up to 8 GB DDR3 memoryVideo GraphicsNVIDIA GeForce GT 230MVideo MemoryUp to 2815 MB total graphics memory with 1 GB dedicated DDR3Display15.6” Diagonal High Definition HP LED Brightview Display (1366 x 768)Hard Drive500 GB (5400 rpm)Multimedia DriveLightscribe Super Multi DVD Writer (+/-R +/-RW) with Double Layer supportNetwork CardIntegrated 10/100/1000 Gigabit Ethernet LANWireless ConnectivityBluetooth wireless networkingSoundAltec Lansing speakersKeyboardFull size keyboard with integrated numeric keypadPointing DeviceTouch Pad with On/Off button and dedicated vertical Scroll Up/Down padPC Card Slots1 ExpressCard/54 Slot (also supports ExpressCard/34)External Ports

• 5-in-1 integrated Digital Media Reader for Secure Digital cards, MultiMedia cards, Memory Stick, Memory Stick Pro, or xD Picture cards
• 4 USB 2.0 (4th shared with eSATA port)
• 1 HDMI connector
• 1 eSata + USB connector
• 1 VGA port
• 1 RJ45 ethernet connector
• Expansion port 3
• 2 headphones-out
• 1 mic-in
• 1 IEEE 1394
• consumer IR

Dimensions25.8 cm (L) x 37.85 cm (W) x 3.4 cm (min H) / 4.2 cm (max H)Weight2.88 kgPower

• 120 W AC Power Adapter
• 6-cell Lithium-Ion (Li-Ion) battery

What's In The BoxHP Pavilion Webcam with Integrated Digital Microphone.VGA low-lght

HP Mobile Remote Control

Operating System:Genuine Windows 7 Home Premium (64-bit)

 

[zigzag3143]

Sounds like hardware. I would start by testing memory.


These crashes were caused by memory corruption (probably a driver).
Please run these two tests to verify your memory and find which driver is causing the problem.
If you are overclocking anything reset to default before running these tests.
In other words STOP!!!


Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

[hramost]

Hi zigzag, thanks for your reply, I'm right now running memtest86+, tomorrow I'll let you know the results...

 

[zigzag3143]

Hi zigzag, thanks for your reply, I'm right now running memtest86+, tomorrow I'll let you know the results...

Good luck

 

[hramost]

Hi zigzag,

I´ve tried several times to run memtest86+ from USB but after 10 minutes or so, the laptop reboot automatically, so I don't know if this is because of a faulty ram module or another issue. Thanks

 

[zigzag3143]

Hi zigzag,

I´ve tried several times to run memtest86+ from USB but after 10 minutes or so, the laptop reboot automatically, so I don't know if this is because of a faulty ram module or another issue. Thanks

Is the laptop under warranty?

 

[hramost]

Hi, no, has more than year and a half since I bought it. Any suggestions? Many thanks for your help.

 

[zigzag3143]

Hi, no, has more than year and a half since I bought it. Any suggestions? Many thanks for your help.

Does it ever crash in safe mode (F8)?

 

[hramost]

I need to try working with it in safe mode for half day or so, because have never failed in that mode during short periods of less than 10-30 minutes.

 

[zigzag3143]

I need to try working with it in safe mode for half day or so, because have never failed in that mode during short periods of less than 10-30 minutes.

Let us know how it goes

 

[hramost]

Hi, I have being using the laptop in safe mode without any error for a considerable amount of time during the last two days. Maybe is a audio or video driver issue? Thanks again.

 

[zigzag3143]

Hi, I have being using the laptop in safe mode without any error for a considerable amount of time during the last two days. Maybe is a audio or video driver issue? Thanks again.

Probably a driver (possibly video) since you are using the built in video in safe mode.

 

[hramost]

Ok, I have the lastest video drivers from nvidia and I've reinstalled them last week because they were my first suspects, but the errors continued after. I'll check another drivers as well and try to find the latest versions. Do you think I can know forget hardware problems as the reason for these bsod?

 

[zigzag3143]

Ok, I have the lastest video drivers from nvidia and I've reinstalled them last week because they were my first suspects, but the errors continued after. I'll check another drivers as well and try to find the latest versions. Do you think I can know forget hardware problems as the reason for these bsod?

Sometimes the latest vid driver can be the problem. You can run verifier to find exactly which driver it is.


Please run this test to find which driver is causing the problem.
If you are overclocking anything reset to default before running these tests.
In other words STOP!!


2-Driver verifier

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:

Delete these registry keys to stop Driver Verifier from loading (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel

Using Driver Verifier to identify issues with Windows drivers for advanced users

 

[hramost]

Hi, just to share my experience. After several experiments, the problem was that if I use both ram modules together, I get all these bsod, but when I use just one of them no matters in which port, no more errors, so no damage modules or ports, is just that both modules working at same time fails. The modules are the original ones that comes from HP, Hynix (2x2gb). So what I did is bought one 4gb module (enough for what I need) and all is running without any problem. Any of you guys experienced similar issues in the past? Thanks.