Multiple BSOD on my PC

[pogasta]

Hello, i have a problem with my computer. I am getting random BSOD (its like 2 times per day or once per 3 month). I have reinstalled my system, but it ddidnt help. I am including .dump file and log from your software. I think it could be caused by RAM, but i am not sure. I hope someone can help.

 

[Arc]

ID produktu:                         00426-OEM-8992662-00173 ==> [COLOR=Red]ASUS OEM[/COLOR]
Datum p…vodn¡ instalace:             10.12.2013, 20:28:14
¬as spuçtØn¡ syst‚mu:                11.6.2014, 12:26:48
Vìrobce syst‚mu:                     [COLOR=Red]Gigabyte Technology Co[/COLOR]., Ltd.

Hi pogasta.

You cannot have an ASUS license on a retail Gigabyte motherboard unless it is counterfeit; and stop 0x3B BSODs are most possible for a counterfeit installation.

[COLOR=Red]BugCheck 3B[/COLOR], {c0000005, fffff800034c4504, fffff880094a88c0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiDeliverApc+d4 )

Followup: MachineOwner
---------

Get a valid retail license from microsoft to activate your installation.

 

[pogasta]

So that mean BSODs are happening cause of pirate copy of system ? I thought is hardware problem.

 

[Arc]

0X3B BSODs are often caused by system files corruptions. Counterfeit installations are not capable to get the updates properly, and some files are modified in it, too.

So if a stop 0x3B appears to a counterfeit installation, it is the first thing that is to be rectified.

 

[pogasta]

OK, i have reinstaled my computer and now i have an original Windows7. But i got BSOD again. I am including files again

 

[Arc]

The new one is a Memory Management BSOD.

BugCheck 1A, {41790, fffffa800b65f020, ffff, 0}

Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3a2 )

Followup: MachineOwner
---------

Either the RAM is causing issue or any driver passing bad info to the memory.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.
If it does not show any error, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

   Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

   Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

   Tip

• If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
• If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

 

[pogasta]

After 14 hours of Memtest no error apeared. So i turned on Driver Verifier and my system crashed again after like 8 hours of running. BTW: I found out that PC usualy crash when I am watching streams (fullscreen) in my Google Chrome)

 

[pogasta]

Bump

 

[Arc]

Disable driver verifier. It is not a driver issue.

BugCheck 1A, {41284, 3c485001, 7075, fffff70001080000}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4ad3 )

Followup: MachineOwner
---------

STOP 0x0000001A: MEMORY_MANAGEMENT
Usual causes: Device driver, memory, kernel

Two possibilities are already minimized, and kernel errors should not be there after you clean installed with an original media and duly updated it.

Have you performed a clean reinstall to rectify the previous counterfeit installation?

 

[pogasta]

I have reinstalled it fully, i even format my HDD.

 

[essenbe]

Open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

 

[pogasta]

I tryed that program in command line and it says Windows found no integrity violations.

 

[essenbe]

I know Arc has already asked, but could you please fill out your system specs. It will help us help you. If you will go to your last post and on the bottom left, click 'My System Specs' you will see a link to update your system specs. Please fill them out as complete as possible, including Manufacturer and model # where possible, being sure to click save at the bottom of the page. If you have an OEM computer please designate whether it is a Desktop or Laptop and include the model number. If you would like to know what we would like, click My System Specs at the bottom of this post and see mine. If you need help, this will help you http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html . Knowing what hardware we are dealing with will help us to help you.

Would you also click start, control panel and in category view, click on Uninstall a Program and expand the window as much as possible and post a screenshot ( http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html ) of the window. If it takes more than one screenshot, that's OK.

Please tell us what it is that you do that makes your computer BSOD, if you know. Is it when performing a certain task or hen using a certain program. That would kelp us also.

 

[Layback Bear]

Post # 3

So that mean BSODs are happening cause of pirate copy of system ? I thought is hardware problem.

Post # 10

I have reinstalled it fully, i even format my HDD.

Please do this as per the tutorial below.

http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

 

[pogasta]

So i have updated my system spec. And i am attaching a screenshot you wanted (you can see all my programs there, as i said its clean installation). BSODs are appearing randomly i guess, but more often when I am watching streams (full screen) in my Chrome, also before BSOD I can hear high whistling sound (sometimes I can hear that sound without BSOD but my sound stop working after and i need to restart my PC). Its sound from my Headset not from my PC.


View attachment 322303

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-KF6H9-V6KBM-WCQ9M
Windows Product Key Hash: jzo1pvecv4DnfCTtc6PCTxJeNes=
Windows Product ID: 00376-145-8248562-06567
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.049
ID: {59EDD038-7F43-4E84-A334-22EAC24F3C30}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional N
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{59EDD038-7F43-4E84-A334-22EAC24F3C30}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.049</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WCQ9M</PKey><PID>00376-145-8248562-06567</PID><PIDType>5</PIDType><SID>S-1-5-21-1767824579-2294035038-6488392</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F11a</Version><SMBIOSVersion major="2" minor="7"/><Date>20131113000000.000000+000</Date></BIOS><HWID>E59D3607018400FE</HWID><UserLCID>0405</UserLCID><SystemLCID>0405</SystemLCID><TimeZone>Střední Evropa (běžný čas)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Verze služby SLS (Software Licensing Service): 6.1.7601.17514

Název: Windows(R) 7, ProfessionalN edition
Popis: Windows Operating System - Windows(R) 7, RETAIL channel
ID aktivace: 92f06ba8-08e1-4156-b8b5-d38328f5b5d5
ID aplikace: 55c92734-d682-4d71-983e-d6ec3f16059f
Rozšířené PID: 00376-00212-145-824856-00-1029-7601.0000-1622014
ID instalace: 014112999665238600331142585870364790372501628876212903
Adresa URL certifikátu procesoru:   http://go.microsoft.com/fwlink/?LinkID=88338
Adresa URL certifikátu počítače:     http://go.microsoft.com/fwlink/?LinkID=88339
Adresa URL licence k použití:             http://go.microsoft.com/fwlink/?LinkID=88341
Adresa URL certifikátu kódu Product Key: http://go.microsoft.com/fwlink/?LinkID=88340
Část kódu Product Key: WCQ9M
Stav licence: Licencováno
Zbývající počet obnovení aktivačního období Windows: 3
Důvěryhodný čas: 18.6.2014 21:13:03

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:14:2014 09:43
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAhFFUwFxIdLhgGhZSlJZ0sL4P9AFoFpZj

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable
  DMAR			INTEL 		SNB 
  BGRT			ALASKA		A M I

 

[ICIT2LOL]

My 2 cents worth - that whistling sound can you say where it is emanating from?

If it is from around the PSU or the graphics card I would be checking those out too the PSU use this

Using HW Info

You can test the volts on the PSU with HWInfo HWiNFO, HWiNFO32/64 -Download < download the right bit version andclose the right hand window select Sensors and scroll down to the power sectionwhere you will see what the volts are doing see my pic.

The original right hand window shows themachine running and is handy for that but for looking at the components in some detail close it and use themain left hand side panel

FOR OTHER COMPONENTS

Open each + down into the componentitself and then click on it - in theright hand side will appear all sorts of details including brands speeds andother essential info that device. See pic for example. ( The ones I would be looking for first)

I am also wondering about running this
http://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as per Option2

 

[pogasta]

Oh, I know my English isnt the best so I will try explain it again. That whistling sound isnt from case, its sound provided by my sound card (I can hear it only via headset, when I take it off i cant hear anything). Anyways I checked voltage in Hardware Info and it seems alright. Also I did my HDD check, but i am affraid I cant understand results. I can post a log, but its in my native language so you will not understand . Thanks for your help

 

[essenbe]

Go ahead and post it, with a brief translation if you would, pass/fail, bad sectors, corrupted sectors and such as that please. Google translate is not the greatest, as you know.

 

[pogasta]

Ok, i did 2 HDD checks today morning. Here you can see logs from them. My translation is little bit inaccurate but I think it should be enough

 

[pogasta]

bump!