Solved Multiple BSOD playing Battlefield 3

[ShaunMac]

Windows 7
x64 Proffesional
Retail

Hardware is 7months old,
Software is 5 days old (Fresh Install to try and solve my problem)

I have been getting BSOD almost every time I play BF3, the cause or .sys file mentioned in the blue screen changes most times

I have run several tests and tried reinstalling serveral drivers with no result.

Any help would be greatly appreciated.

 

[zigzag3143]

These were Related to cmudaxp.sys Audio WDM Driver from C-Media Inc and Kaspersky.

I would re-install the audio driver with the most recent and remove and replace Kaspersky

Kaspersky is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST.

http://support.kaspersky.com/downloads/utils/kavremover10.zip

Microsoft Security Essentials - Free Antivirus for Windows

 

[ShaunMac]

Thanks for the quick response.

I removed Kaspersky and installed AVG 2012 Free Edition as its one I have used before, I also installed more up to date audio drivers.

While playing BF3 after doing these things I got BSOD that mentioned "dxgmms1.sys"

I did check for a dump file for this but I can't seem to find it.

 

[zigzag3143]

Thanks for the quick response.

I removed Kaspersky and installed AVG 2012 Free Edition as its one I have used before, I also installed more up to date audio drivers.

While playing BF3 after doing these things I got BSOD that mentioned "dxgmms1.sys"

I did check for a dump file for this but I can't seem to find it.

Thats your Directx but we cant be more specific without the DMP

Diagnosing basic problems with DirectX

 

[ShaunMac]

I've had a couple of more blue screens and these did create dumps, I have attached them below.

I think I seen some mention on drivers for my graphics card on one of the BSOD, so I tried an older driver with no success. Before my fresh install last week I remember seeing a few BSOD regarding my graphics card or drivers but since then I have tried another graphics card the same as mine with no better results.

 

[zigzag3143]

I've had a couple of more blue screens and these did create dumps, I have attached them below.

I think I seen some mention on drivers for my graphics card on one of the BSOD, so I tried an older driver with no success. Before my fresh install last week I remember seeing a few BSOD regarding my graphics card or drivers but since then I have tried another graphics card the same as mine with no better results.

1-The most recent was memory corruption caused by AVG. Remove and replace.

2-The one before it was caused by directx

VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
The video memory manager encountered a condition that it can't recover from. By crashing,
the video memory manager is attempting to get enough information into the minidump such that somebody can pinpoint what lead to this condition

3-Your audio driver

4-your ataport.sys driver (storage controller)


These are all hardware issues and there is usually only a couple of causes.

Overclocking. If you are stop.

Ram. Test with memtest

Cpu. Run stress tests.


1. AVG

AVG can be a contributing cause of BSOD'S .
Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST

Download tools and utilities | AVG Worldwide

Microsoft Security Essentials - Free Antivirus for Windows

2-Directx

Diagnosing basic problems with DirectX

3-Audio driver. Re-install newest.

4-No action yet


Memtest

* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have raid update its Driver.



Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

FurMark download site: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
NOTE: Set the alarm to go off at 90ºC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
If the temperature gets above 105ºC, quit the test - the video card is overheating.
- Click "Quit" to exit

CPU Stress Tests:
- http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19182&lang=eng
- 7Byte : Hot CPU Tester Pro
- 7Byte : BurnIn64
- CPU Stress test - Overclock.net - Overclocking.net
- Fossil Free Online CPU Load or Stress Test.
- CPU Stability Test description, System Resources Tune-Up. Downloads List By All Time Popularity | PCWorld | PCWorld
- CPU Stress test - Overclock.net - Overclocking.net
- |MG| CPU Stability Test 6.0 Download
- LinX - A simple Linpack interface

 

[ShaunMac]

1. I have removed AVG and replaced it with MSE
2. DirectX is the correct version for the game.
3. Audio driver reinstalled

I am not overclocking,
I ran Memtest86 with different results each time, some times I would get lots of errors in the first couple of minutes and the last test I got 1 error 5-10min into the scan. The scan always crashes/freezes on its first pass, the longest the scan has run was 22min and that was on the last scan that found 1 error. I have tried the scan with 1 stick in each of the slots and using other RAM in each of the slots with the same results (crashing).

I did run the Windows Memory Diagnostic tool and that picked up no problems during the few passes it run for, but that was only in the basis scan and not the extended. As it seems to freeze during the extended scan.

I have attached more dump files below from more recent crashes.

 

[writhziden]

We should check your RAM settings and whether the RAM you have is compatible with your motherboard/CPU...

Download and install CPU-Z and Upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot.

Also, go into your BIOS and post all Voltages (CPU, RAM, NB, IMC, etc.) and all RAM settings (timings, frequency, etc.)

Thanks to Dave76 for help learning RAM Stability

 

[ShaunMac]

After reading your post I had a quick check through my motherboard user guide, I didnt see my RAM listed in the capability lists, I actualy didnt see many 4GB sticks listed in it either, only showed stacking of 1GB and 2GB sticks.

I also noticed alot of setting in the BIOS set to 'Auto', not sure if that will effect anything though.

I have attached my screens below.

Off topic... Your cookie monster avatar is awsome

 

[writhziden]

Timings look good. The memory according to Corsair should work with all AMD platforms that support DDR3, which your motherboard does. I do not believe this to be the problem. When you say you had crashing with "other" RAM in the slots, what do you mean by this?

Did you try a different memory kit, and if so, what kit did you try?

 

[ShaunMac]

I borrowed my friends RAM and tried it in my motherboard but it made no difference to the BSOD/Crashes while playing BF3.

His RAM is:
2 x Elixir 4GB DDR3 PC3-10600 1333Mhz 240-PIN MEMORY

If you need more information on it I could try get a hold of it again.

 

[ShaunMac]

Mistake

 

[writhziden]

There have been a lot of BF3 related crashes of late. Check their forums for issues as well. I am more concerned about the problems you have had running Memtest86+ and outside of gaming because that points to a hardware issue.

For hardware concerns:

• If you are overclocking any hardware, please stop. Whether you are overclocking or not, clear your CMOS.
  
  
• Monitor temperatures during the following tests.
  
  Use the following programs to monitor the temperatures.​
  • Real Temp is a good CPU temperature monitor.
  • Speccy - System Information - Free Download will monitor all hardware temperatures.
  • HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools can be inaccurate for CPU temperatures, but is a good program for GPU temperature monitoring.
  • 
    Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory. Let the memory test run for at least seven passes; the more the better.
    
    
  • Run http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html to determine any hardware problems. Run all three tests for a few hours each. If you get errors, stop the test and post back here.

 

[ShaunMac]

I ran all the test but was only at the computer for the 2 video test as its the only free time I had to watch it.
I have attached screens of results I could get, I know the stress test only shows 1 pass, but Im only using that screen to show the code for 'Not Supported'

Test Results:

Video:

FurMark - Run for 15-20min with temperature not exceeding 75*C and no problems showing.
Memory Stress Test - Run for 7 Passes with no errors, only thing to show up was it saying 'Not Supported'.

Hardware:

Prime95 Test 1 - Computer crashed while test was running and I wasn't at the keyboard.
Prime95 Test 2 - Hardware Failure Detected, 50 Tests in 3h 22min, 1 Error.
Prime95 Test 3 - Computer crashed while test was running and I wasn't at the keyboard.

 

[writhziden]

What CPU temperatures are you getting during Prime95 tests?

 

[ShaunMac]

I wasn't actualy at the computer for the test but I will run 1 just now and monitor the temperature of the CPU, which test would be the best to run?

 

[writhziden]

In-place large FFTs will maximize the temperature.

 

[ShaunMac]

The test found errors twice in the first couple of minutes with a temperature of 46*C, then on a third attempt of testing it ran for 40min before it found an error and blue screened on me mentioning win32k.sys. The teperature was at 49*C.

I have attached a load of new dumps, the BSOD and crashing seems to be getting worse, they have started happening outside of BF3, and most of the time when the computer tries to restart it wont start. I need to completely power it down before I can get it to load up.

 

[writhziden]

Loading Dump File [D:\Kingston\BSODDmpFiles\ShaunMac\Lots More Dumps\Windows_NT6_BSOD_jcgriff2\030812-19593-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`02e4b000 PsLoadedModuleList = 0xfffff800`03090670
Debug session time: Wed Mar  7 18:15:52.497 2012 (UTC - 7:00)
System Uptime: 0 days 0:36:26.699
Loading Kernel Symbols
...............................................................
................................................................
............................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 24, {1904fb, fffff88002ecb348, fffff88002ecaba0, fffff880012d3f7f}

Probably caused by : Ntfs.sys ( Ntfs!NtfsAcquireAllFiles+7f )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

NTFS_FILE_SYSTEM (24)
    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
    trace.
Arguments:
Arg1: 00000000001904fb
Arg2: fffff88002ecb348
Arg3: fffff88002ecaba0
Arg4: fffff880012d3f7f

Debugging Details:
------------------


EXCEPTION_RECORD:  fffff88002ecb348 -- (.exr 0xfffff88002ecb348)
ExceptionAddress: fffff880012d3f7f (Ntfs!NtfsAcquireAllFiles+0x000000000000007f)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  fffff88002ecaba0 -- (.cxr 0xfffff88002ecaba0)
rax=fffffa8006d839e0 rbx=dffff8a0093da010 rcx=fffffa80079ff370
rdx=fffffa80079ff370 rsi=fffff8a00009e5c0 rdi=fffffa80079ff180
rip=fffff880012d3f7f rsp=fffff88002ecb580 rbp=fffff88002ecb960
 r8=fffff8a00944a5c0  r9=fffff8a00944a5e0 r10=fffff88002ecb5d8
r11=000000000000001a r12=fffffa80072c6900 r13=fffffa8008317500
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
Ntfs!NtfsAcquireAllFiles+0x7f:
fffff880`012d3f7f 0fba630408      bt      dword ptr [rbx+4],8 ds:002b:dffff8a0`093da014=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030fa100
 ffffffffffffffff 

FOLLOWUP_IP: 
Ntfs!NtfsAcquireAllFiles+7f
fffff880`012d3f7f 0fba630408      bt      dword ptr [rbx+4],8

FAULTING_IP: 
Ntfs!NtfsAcquireAllFiles+7f
fffff880`012d3f7f 0fba630408      bt      dword ptr [rbx+4],8

BUGCHECK_STR:  0x24

LAST_CONTROL_TRANSFER:  from fffff880013434fb to fffff880012d3f7f

STACK_TEXT:  
fffff880`02ecb580 fffff880`013434fb : fffffa80`083175a0 fffff8a0`0944a5c0 00000000`00000001 fffff880`02ecb960 : Ntfs!NtfsAcquireAllFiles+0x7f
fffff880`02ecb5d0 fffff880`013445be : fffffa80`072c6900 fffffa80`07ab9c10 fffffa80`083175a0 fffffa80`07188150 : Ntfs!NtfsDefragFileInternal+0xaa8
fffff880`02ecb7a0 fffff880`01304cf2 : fffff880`00000000 fffffa80`06e82370 fffffa80`079ff180 fffffa80`083175a0 : Ntfs!NtfsDefragFile+0x43e
fffff880`02ecb840 fffff880`012bd53d : fffffa80`072c6900 00000000`00000000 fffff880`02ecb960 00000000`00000000 : Ntfs! ?? ::NNGAKEGL::`string'+0x1d079
fffff880`02ecb880 fffff880`0105fbcf : fffff880`02ecb9d0 fffffa80`07ab9c10 fffff880`02ecb901 fffffa80`072c6900 : Ntfs!NtfsFsdFileSystemControl+0x13d
fffff880`02ecb920 fffff880`0107f95e : fffffa80`07963860 fffffa80`06c1ed10 fffffa80`07963800 fffffa80`07ab9c10 : fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x24f
fffff880`02ecb9b0 fffff800`031e2a97 : fffffa80`06c1ed10 fffff880`02ecbca0 fffffa80`07ab9ff8 fffffa80`07ab9c10 : fltmgr!FltpFsControl+0xee
fffff880`02ecba10 fffff800`031a2342 : fffff680`003b9f00 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0x607
fffff880`02ecbb40 fffff800`02ec6ed3 : 00000000`00000000 0000007f`ffffffff fffff880`02ecbca0 00000980`00000000 : nt!NtFsControlFile+0x56
fffff880`02ecbbb0 00000000`773816aa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`00f9eaf8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x773816aa


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  Ntfs!NtfsAcquireAllFiles+7f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Ntfs

IMAGE_NAME:  Ntfs.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d79997b

STACK_COMMAND:  .cxr 0xfffff88002ecaba0 ; kb

FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsAcquireAllFiles+7f

BUCKET_ID:  X64_0x24_Ntfs!NtfsAcquireAllFiles+7f

Followup: MachineOwner
---------

Your latest .dmp files are pointing to hard disk corruption.


Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html


Run the long and short hard disk tests with SeaTools

 

[ShaunMac]

This is my Disk Check log, I will start my scans with SeaTools and get them posted tomorrow.

I have ran the Short scan with SeaTools in the last couple of weeks and it passed but i will try it again.