Multiple BSOD showing "ntoskrnl.exe" in each report

[mt5318]

I am using:

Windows 7 Premium Home 64
First install, full retail bought in February 2012
HP Pavilion dm4

I can't seem to upload the System Health report but have included the other requested files.

BSOD appears without any apparent pattern. The last 2 days there have been 5 crashes.

Thanks in advance for the help.

 

[JaidynM]

All your drivers seem to be up to date so just make sure all Windows updates are installed including the latest Service Pack.

You should also update any other drivers you can think of including graphics, audio, chipset etc.

What anti-virus are you using? I can't seem to find one in your dump file.

Enable Driver Verifier. Enabling this should hopefully crash your system and then point to the faulty driver that is causing problems. However before you do, it is advised that you create a system restore point and backup first.
http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Finally, as you only recently bought the computer have you tried returning it to where you bought it from? IS it under warranty?

 

[mt5318]

I have all Windows updates installed, including SP1. I also went to device manager and manually updated everything in there. The virtual miniport adapters said they were up to date but there are yellow triangles on the icons. The only other driver that needed updating was the mouse device.

I am using Microsoft Security Essentials.

I can't do a backup right now because I don't have access to any kind of external drive; I bought this computer a few weeks ago just days before leaving the country for work and this BSOD started not long after. So I don't know if enabling Driver Verifier is a good idea without backing up. I did a system restore after the first crash but the BSOD started again yesterday.

I did not get any additional warranty nor have I been able to bring it back to the store as I am thousands of miles away...

The crash only seems to happen when I am connecting to a wireless device at my office location. So far I haven't had a crash other than this one place; hotel wireless has been fine. I read that the crashes could be due to wireless adapters. Any other information you can provide to help me solve this is appreciated.

Thanks!

 

[JaidynM]

What brand and model is the wireless device at your office?

Would you be able to see if anyone else using the same wireless device gets any BSOD's?

 

[mt5318]

I don't know what brand/model the device is; I will tell you tomorrow..

However it doesn't look like that's the culprit because my PC crashed in the hotel today.

Error code was "PFN List Corrupt". Blue Screen View shows same file responsible for crash, "ntoskrnl.exe".

Uploaded the .dmp file.

 

[mt5318]

And as far as I know, nobody else is getting BSODs using that device.

 

[JaidynM]

The following drivers need to be updated:

ALSysIO64.sys Mon Apr 20 05:41:04 2009

These drivers can be found by searching them in Google and then finding the associated software or driver. Finally, find the latest version of this driver or software and download and install it. Some of the drivers may also be found here (if the driver says 'Windows Update' simply make sure all Windows Updates are installed).

Driver Verifier would be great toward solving your problem so if you can, try and burrow an external drive from a friend or from the office. If you can't though, that's okay.

 

[mt5318]

Okay I went ahead and updated that driver, and BSOD crash again today. I've got an external drive and will do a backup, run Driver Verifier and get back to you. Attached most recent dmp file.

 

[mt5318]

Jaidyn,

I'm following protocol here. This is all new to me, so bear with me.

I enabled Driver Verifier and upon restart Windows failed to open with an immediate BSOD. No issue pointed out, but here are the tech details:

0x0000001E (0xFFFFFFFF000005, 0xFFFFF80002EC9456, 0x0000000000000000, 0x0000000000000000)

Restarted from there, went through a start-up repair and restore, and got this error message before Windows loaded:

>SetupNew/setup.cpp (135)
PAPP:
PVENDOR:
PGUID:
$14.0.0162
@windows vista sp1 (7601) NonIE/Netscape
9034.102

Windows then loaded. Not sure why this says Vista SP1? Also, there may not have been a new dmp file.

Give me something good!

 

[JaidynM]

The dump points to tcpip.sys, a Windows system file related to NIC/wireless drivers. Therefore you will need to update your network and wireless drivers.

 

[mt5318]

Crash again today. Same as last time; ran driver verifier, Windows fails to restart and goes to immediate BSOD with the following tech details in the message:

0xFFFFFFFFCCCCCC5, 0xFFFFF80002EDA456, 0x0000000000000000, 0x0000000000000000

Restart PC, run through start up repair and restore. Dump file attached.....

 

[mt5318]

You still there....?

Crash today. NETIO.SYS. Crashed when I was accessing a folder on a network drive. File attached.

 

[writhziden]

Problem devices:

Broadcom 20702 Bluetooth 4.0 Adapter    USB\VID_0A5C&PID_21E1\642737CBE6B8    This device is disabled.
Microsoft Virtual WiFi Miniport Adapter    {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&16C06BC1&0&01    This device is disabled.
Microsoft Virtual WiFi Miniport Adapter #2    {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&16C06BC1&0&02    This device is disabled.

JaidynM asked that I take over some of his threads as an interim helper while he is out of town.

I need to help you get your network devices all re-installed with proper steps, but I do not know your HP dm4 model. Can you give more information to the model? There are a ton of HP dm4s available.

58 matches found. Please select one below
HP PAVILION DM4-1100 ENTERTAINMENT NOTEBOOK PC SERIES
HP Pavilion dm4-1150ca Entertainment Notebook PC
HP Pavilion dm4-1160us Entertainment Notebook PC
HP Pavilion dm4-1162us Entertainment Notebook PC
HP Pavilion dm4-1164nr Entertainment Notebook PC
HP Pavilion dm4-1165dx Entertainment Notebook PC
HP Pavilion dm4-1173cl Entertainment Notebook PC
HP Pavilion dm4t-1100 CTO Entertainment Notebook PC
HP PAVILION DM4-1200 ENTERTAINMENT NOTEBOOK PC SERIES
HP Pavilion dm4-1201us Entertainment Notebook PC
HP Pavilion dm4-1250ca Entertainment Notebook PC
HP Pavilion dm4-1253cl Entertainment Notebook PC
HP Pavilion dm4-1265dx Entertainment Notebook PC
HP Pavilion dm4-1273ca Entertainment Notebook PC
HP Pavilion dm4-1275ca Entertainment Notebook PC
HP Pavilion dm4-1277sb Entertainment Notebook PC
HP Pavilion dm4t-1200 CTO Entertainment Notebook PC
HP PAVILION DM4-2100 ENTERTAINMENT NOTEBOOK PC SERIES
HP Pavilion dm4-2153ca Entertainment Notebook PC
HP Pavilion dm4-2165dx Entertainment Notebook PC
HP Pavilion dm4-2180ca Entertainment Notebook PC
HP Pavilion dm4-2180us Entertainment Notebook PC
HP Pavilion dm4-2181nr Entertainment Notebook PC
HP Pavilion dm4-2184nr Entertainment Notebook PC
HP Pavilion dm4-2185ca Entertainment Notebook PC
HP Pavilion dm4-2191us Entertainment Notebook PC
HP Pavilion dm4-2195us Entertainment Notebook PC
HP Pavilion dm4t-2100 CTO Entertainment Notebook PC
HP PAVILION DM4-2000 ENTERTAINMENT NOTEBOOK PC SERIES
HP Pavilion dm4-2015dx Entertainment Notebook PC
HP Pavilion dm4-2033cl Entertainment Notebook PC
HP Pavilion dm4-2050us Entertainment Notebook PC
HP Pavilion dm4-2053ca Entertainment Notebook PC
HP Pavilion dm4-2055ca Entertainment Notebook PC
HP Pavilion dm4-2058ca Entertainment Notebook PC
HP Pavilion dm4-2070us Entertainment Notebook PC
HP Pavilion dm4-2074nr Entertainment Notebook PC
HP Pavilion dm4t-2000 CTO Entertainment Notebook PC
HP PAVILION DM4-3000 ENTERTAINMENT NOTEBOOK PC SERIES
HP Pavilion dm4-3013cl Entertainment Notebook PC
HP Pavilion dm4-3050us Entertainment Notebook PC
HP Pavilion dm4-3052nr Entertainment Notebook PC
HP Pavilion dm4-3055dx Entertainment Notebook PC
HP Pavilion dm4-3070ca Entertainment Notebook PC
HP Pavilion dm4t-3000 CTO Entertainment Notebook PC
HP PAVILION DM4-3000 BEATS EDITION ENTERTAINMENT NOTEBOOK PC SERIES
HP Pavilion dm4-3007xx Beats Edition Entertainment Notebook PC
HP Pavilion dm4-3090ca Beats Edition Entertainment Notebook PC
HP Pavilion dm4-3090se Beats Edition Entertainment Notebook PC
HP Pavilion dm4-3099se Beats Edition Entertainment Notebook PC
HP Pavilion dm4t-3000 CTO Beats Edition Entertainment Notebook PC
HP PAVILION DM4-1000 ENTERTAINMENT NOTEBOOK PC SERIES
HP Pavilion dm4-1001tu Entertainment Notebook PC
HP Pavilion dm4-1001tx Entertainment Notebook PC
HP Pavilion dm4-1002tu Entertainment Notebook PC
HP Pavilion dm4-1003xx Entertainment Notebook PC
HP Pavilion dm4-1004tu Entertainment Notebook PC
HP Pavilion dm4-1004xx Entertainment Notebook PC
HP Pavilion dm4-1018tx Entertainment Notebook PC
HP Pavilion dm4-1060us Entertainment Notebook PC
HP Pavilion dm4-1062nr Entertainment Notebook PC
HP Pavilion dm4-1063cl Entertainment Notebook PC
HP Pavilion dm4-1063he Entertainment Notebook PC
HP Pavilion dm4-1065dx Entertainment Notebook PC
HP Pavilion dm4t-1000 CTO Entertainment Notebook PC

 

[mt5318]

Thank you.

I have this model:

HP Pavilion dm4-3055dx Entertainment Notebook PC

 

[writhziden]

Download each of the following to a location you will remember:

• Realtek Local Area Network (LAN) Driver
  
  
• Intel Wireless Drivers, Intel PROSet, and Intel My WiFi for Microsoft Windows 7
  
  
• Broadcom Bluetooth 4.0 Driver and Software

Uninstall and re-install all devices under Network Adapters in Device Manager:

1. Click Start Menu
2. Right Click My Computer/Computer
3. Click Manage
4. Click Device Manager from the list on the left
5. Expand Network adapters
6. Right click a device and take note of the name so you know which you are uninstalling
7. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
8. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
9. Restart your computer only if Windows asks you to.
10. Install the latest driver for the device from the list of links above.

Alternatively:

1. Login as an adminstrative user.
2. First, download the latest driver. Then do the next steps.
3. Click Start Menu
4. Click Control Panel
5. Click Hardware and Sound
6. Click Device Manager (the last link under Devices and Printers)
7. Expand Network adapters
8. Right click a device and take note of the name so you know which you are uninstalling
9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
11. Restart your computer only if Windows asks you to.
12. Install the latest driver for the device from the list of links above.

 

[mt5318]

I had trouble reinstalling the Bluetooth driver; it didn't complete installation because there was no device to connect to..?

Also, when I open device manager and expand network adapters, I see Intel Centrino WiMax 6150, Intel Centrino Wiireless-N 6150, and two Microsoft Virtual Wifi Miniport Adapters (which I disabled on my own because I thought these were the problem before yesterdays crash), and the Realtek PCIe (the installation for this went fine, no problems).

So which of these does the new driver app reinstall? Both Intel drivers and the Virtual Miniports? Can I just uninstall the virtual miniports?

 

[mt5318]

Ahh, I got it. Didn't see that list of drivers before. Reinstalled Intel wireless. We will see how this goes..

 

[writhziden]

Yes, you want to uninstall all devices including the virtual miniports. The device drivers should take care of them, and if not, Windows will find the appropriate drivers for them.

For the Bluetooth driver: is your Bluetooth device turned on? I know most system have methods to turn off the device itself, so it may not be found. If you don't use Bluetooth, I would not worry too much about this. You are welcome to upload the full crash reports and see if your Bluetooth device is listed as a problem device just to be sure it will not cause problems.

 

[mt5318]

And again! I installed all the new drivers, and all was well for about a week. This time the BSOD was related to "System Service Exception". It also happened two days ago, and then twice in a row today. My internet is really slow so I only uploaded today's crash info.

 

[writhziden]

I am not currently at my debugging computer, but I would suggest a http://www.sevenforums.com/tutorials/3413-repair-install.html of Windows 7. If you need help finding a Windows 7 disc, refer to http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html steps 1. and 2. You may also want to pay attention to 3. and backup your system before doing the repair install.

I suggest a repair install because the driver fixes seemed to have temporarily worked; to me this indicates it is a software/driver issue and a repair install should fix it.