multiple BSOD USB bugcode USB devices not being used

[mikeyz123]

I seem to have a bug in the USB drivers or such that I need help with analyzing. I have tried deleting the USB drivers and letting the system update the driver. I am rather a newbie at system diagnostics but somewhat proficient at computers so hopefully with your help I can iron this problem out. Thanks very much ahead of time

HP dm4 laptop
Intel i5
4GB RAM
Toshiba 500GB HD

 

[writhziden]

You have both Norton Internet Security and AVG installed. Please remove one or the other and see if your system is then stable.

AVG Remover

Norton Removal Tool​

Having two security programs that accomplish the same tasks can cause conflicts/freezes/hangs/crashes/etc. due to them using the same system resources simultaneously. If you had tried to remove one prior to installing the other, it may be that remnants remain and you should contact support for that product to get it properly removed now.

 

[mikeyz123]

Results!

I removed Norton and I also did infcache delete after deleting all USB drivers in the device manager. Seems to be working fine now. Thanks for your quick response writhziden!

 

[writhziden]

No problem. When you are confident the problem is solved, let us know and also mark the thread solved.


Glad you found the USB tutorial: http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html

Nice work!