Multiple BSOD using internet or playing Total War

[itagged]

Hi there, so I've had multiple BSOD over the past week. It seems most common when I try to play Total War, but it has also happened while I'm on the Internet as well. I have Windows 7 Home Premium 64-Bit Installed OEM and my laptop is about 1.5 years old. I'm a little concerned as to why this is happening so frequently so any help would be greatly appreciated!

PS, I really hope I followed the posting instructions alright, I'm not terribly computer savvy; if I need to change something, let me know.

 

[zigzag3143]

These were related to NETw5s64.sys Wireless WiFi Link Driver from Intel Corporation. There may be other problems but I would first re-install the newest driver available.

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
Driver Reference Table

 

[itagged]

Alright, so I updated my driver and I started playing Total War but after about 1.5 hours it shut down with BSOD. Also, I'm not quite sure how to post the new crash info, should I use the program used by jcgriff2 again? Thanks in advance for the help!

 

[zigzag3143]

Alright, so I updated my driver and I started playing Total War but after about 1.5 hours it shut down with BSOD. Also, I'm not quite sure how to post the new crash info, should I use the program used by jcgriff2 again? Thanks in advance for the help!

All we really need after the first Jcgriff is the dmp files.



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP


We could also use some system information, which you can get easily by running msinfo32.
To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.


You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[itagged]

Alright here we go.

 

[zigzag3143]

Alright here we go.

Virtually all of these relate to win logon.

Please run a system file check and malware bytes

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7


Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!

 

[itagged]

I did the system scan and I think it worked because on the final line of the CBS text it says, "2012-05-01 10:25:51, Info CSI 000002df [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction have been successfully repaired"

I also ran the malware software and updated the final results.

However still haven't tried to play Total War after taking these steps, do you think it would be safe to try now?

 

[zigzag3143]

I did the system scan and I think it worked because on the final line of the CBS text it says, "2012-05-01 10:25:51, Info CSI 000002df [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction have been successfully repaired"

I also ran the malware software and updated the final results.

However still haven't tried to play Total War after taking these steps, do you think it would be safe to try now?

No idea but there is one way to find out.

 

[itagged]

Alright so I tried things out again and now rather than going to Blue Screen my computer will just shut down, without explanation. If I reboot the computer immediately it sometimes leads me to the BSOD, but if I wait a few minutes before rebooting it opens Windows normally. Also, I tried playing Mass Effect 2 and a similar thing happened...

Any ideas? I am completely lost.

 

[zigzag3143]

Alright so I tried things out again and now rather than going to Blue Screen my computer will just shut down, without explanation. If I reboot the computer immediately it sometimes leads me to the BSOD, but if I wait a few minutes before rebooting it opens Windows normally. Also, I tried playing Mass Effect 2 and a similar thing happened...

Any ideas? I am completely lost.

Yes as I said before we need the DMP files. without them we are flying blind

 

[itagged]

So here is the most recent dmp files. Hope they help!

 

[zigzag3143]

So here is the most recent dmp files. Hope they help!

Three of 7 were related to The Winlogon process terminated unexpectedly.

Please run a system file check and a malwarebytes scan

Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!


http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

 

[itagged]

Sorry about the delayed response, I've been extremely busy with school. Anyways, you want to to reupload the malware byte scan? I ask as I have already done it once in this thread.

Also, I have a hunch that the dmp files aren't really looking at the main problem. I say this because here is what typically happens:
1) I am playing a game, and then the screen goes dark and my computer shuts off.
2) I try to reboot the computer right away, and THEN I get the BSOD while the computer is booting up.

When this happens, don't the dmp files just show why the computer failed to restart, and NOT why the computer shuts off for no reason? Or am I way off track?

Also I think it is worth mentioning that if I am playing a game and my computer shuts off and I DO NOT reboot right away (that is, I if I wait around 5 or 10 minutes) the computer will reboot without getting the BSOD while booting up.

Anyways, let me know if you still think I should upload the results of the malware scan a second time.

 

[writhziden]

I would recommend running the SFC /SCANNOW portion again. Upload the sfcdetails.txt file outlined in OPTION THREE of http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html.

 

[itagged]

So I may have done something wrong the last time time, as I believe there are problems this time around. I only ran the sfc /verifyonly command, and it told me that there are some integrity problems, although I haven't actually looked at them yet, I was thinking I would post the information here before doing anything more (especially as my lack of computer savvy might lead to me crippling my system). So that being said, any advice on what I should do now?

 

[writhziden]

I suspected that even though it said it repaired all problems, it actually hadn't. That is a common message even when repairs are not made.

You have two options to resolve the corruption.

1. You can manually replace each corrupted file from an installation disc. This only works about 20% of the time, and it is not something I advise for less experienced users.
2. You can http://www.sevenforums.com/tutorials/3413-repair-install.html Windows 7.

If you repair install, you will need Windows 7 installation media. Steps 1-2 of http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html can help in that regard. I would also recommend doing step 3 of http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html to backup important files prior to doing the repair install.

It usually goes smoothly and no data or programs are lost, but with an unstable system, it could crash and the repair install would not finish. That could lead to unforeseen problems and possibly loss of data. Please backup before proceeding with a repair install.

 

[itagged]

Hmm, thanks for the quick reply! Anyways, I just want to clarify one thing: based on step 7 of your link it appears that with the clean install all my programs will be deleted and I will have to reinstall them using discs or online versions? Is this true? I ask because I am currently living in Spain where as the majority of my discs and media are in my home in Canada, thus it might be a little tricky to reinstall some things.

 

[writhziden]

The link you refer to is the link I referenced for getting the installation media and backup steps. You do not need to proceed past step 3 in that link, so no need for step 7.

 

[itagged]

Ok, so I attempted to run the program today but when it was about halfway through my computer shut down in the same way that has been happening. Now when I try to log on it is typically turning off after approximately 5 to 10 minutes, where as before it was typically only when I was playing a game. I have tried running the system repair various times, but it just keeps shutting off before anything gets accomplished.

I should probably mention that after the first crash while running the repair I tried to run a system restore... but then while the system restore was running the computer crashed and afterwards it told me my backup was corrupted and unusable. I still have all my documents, photos, etc. on a flashdrive but I just can´t restore my computer to how it was like before the attempted system repair.


Any other suggestions? It would be very much appreciated!

 

[writhziden]

This sounds like a hardware issue... Make sure the system is getting adequate power through the AC adapter and that the plugin for the adapter into the computer is not loose. Apply gentle pressure with one finger to the area the AC adapter plugs into with the AC adapter removed. The plugin will be a circular area with a hole in it.

Also, if you have multiple memory modules, try removing one and seeing if it helps.

   Warning

Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. :warn:WARNING: The steps that follow can void your warranty!!!

Strip down your system to run only the bare essentials: one RAM module, no USB devices, etc. See how the system behaves. If it is stable, add one piece of hardware back at a time until you get crashes again. Take notes of what hardware you add and how the system responds to the hardware changes.

As you add and remove hardware, follow these steps for ESD safety:

1. Shut down and turn off your computer.
2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.

Once these steps have been followed, it is safe to remove and replace components within your computer.