Multiple BSODs and freezing

MyChippy

New member
Local time
5:58 PM
Messages
17
Running Windows 7 Professional 64 bit.
NVIDIA GeForce 9600M GT.
4g ram.
INTEL core 2 duo
Laptop

Been having random BSODs, along with "Display Driver NVIDIA Windows Kernel Mode Driver has stopped responding" error, and freezing. The strange thing is that I don't get any of these issues while in game (League of Legends). ONCE it BSODd while in game, but that was once out of MANY times over the past month. When it freezes, it usually makes a loud noise like a cross between buzzing and beeping, that may vary in pitch. I then have to power off. I have attached the BSOD file and system health report.

I thought it was the RAM, so I put in the RAM from my laptop (the one with the problems I've been talking of is my boyfriends) and it has still frozen up since I've done that. So it is not the RAM, although it's only frozen so far and hasn't BSOD'd since then. I've also tried uninstalling and reinstalling new drivers, including beta drivers, which have not worked any better.

Thanks for any help.
 
Last edited:

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv7
OS
Windows 7 Home Premium 64bit
CPU
Intel Core 2 Duo 2.4 ghz
Memory
4g
Graphics Card(s)
NVIDIA GeForce 9600M GT


We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Attached minidump. Thank you!
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv7
OS
Windows 7 Home Premium 64bit
CPU
Intel Core 2 Duo 2.4 ghz
Memory
4g
Graphics Card(s)
NVIDIA GeForce 9600M GT
Was that the right thing? I copied the minidump folder and uploaded it.
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv7
OS
Windows 7 Home Premium 64bit
CPU
Intel Core 2 Duo 2.4 ghz
Memory
4g
Graphics Card(s)
NVIDIA GeForce 9600M GT
Attached minidump. Thank you!


Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads DuplexSecure - FAQ

when you're done you can use this Freeware:

MagicISO Virtual CD/DVD-ROM (MagicDisc) in its place

Using MagicISO to create ISO image files
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Still getting the Nvidia error and freezes, any idea on whats causing those? Maybe the graphics card is just giving out. They only occur before I get in game, then it never freezes.
 
Last edited:

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv7
OS
Windows 7 Home Premium 64bit
CPU
Intel Core 2 Duo 2.4 ghz
Memory
4g
Graphics Card(s)
NVIDIA GeForce 9600M GT
Still getting the Nvidia error and freezes, any idea on whats causing those? Maybe the graphics card is just giving out. They only occur before I get in game, then it never freezes.


did you remove sptd.sys?


What errors are logged in event viewer?

To check for freezing/crashing you need to do the following:

Event viewer.
Type eventvwr in search and go to the windows log>application tab.
Look for errors that have red in the left hand column that say app hang, or app crash, or anything relating to the CURRENT problem.
When you find any make a screenshot and upload them to us.


What information appears in event logs (Event Viewer)?
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Yes I removed it.

Here are some errors I received. The most common faulting module is ntdll.dll which caused my game client and messenger errors.
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv7
OS
Windows 7 Home Premium 64bit
CPU
Intel Core 2 Duo 2.4 ghz
Memory
4g
Graphics Card(s)
NVIDIA GeForce 9600M GT
Just got another blue screen, Page_Fault_In_Nonpaged_Area

Also tried sfc /scannow and got this..

Followed a guide on these forums to find the corrupt files, and it was Windows Media Player.

"Cannot repair member file [l:22{11}]"DMR_120.png" of Microsoft-Windows-MediaPlayer-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing"

I guess I'll just uninstall it, because I don't need it. But I doubt that's the problem here.
 
Last edited:

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv7
OS
Windows 7 Home Premium 64bit
CPU
Intel Core 2 Duo 2.4 ghz
Memory
4g
Graphics Card(s)
NVIDIA GeForce 9600M GT
Earlier I was trying to update the BIOS, it was the same version but had a new date so I thought I'd try it. When installing, and as it asked me if it was okay to flash the bios, the fan started getting louder and louder and caused a BSOD.
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv7
OS
Windows 7 Home Premium 64bit
CPU
Intel Core 2 Duo 2.4 ghz
Memory
4g
Graphics Card(s)
NVIDIA GeForce 9600M GT
I decided to try the driver verifier. Here is the blue screen and minidump update.
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv7
OS
Windows 7 Home Premium 64bit
CPU
Intel Core 2 Duo 2.4 ghz
Memory
4g
Graphics Card(s)
NVIDIA GeForce 9600M GT
I decided to try the driver verifier. Here is the blue screen and minidump update.

Verified and Related to stwrt64.sys IDT Audio from IDT, Inc. Yours is from 2008. I would update it or remove it if possible


How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
I removed it. Crossing my fingers.
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv7
OS
Windows 7 Home Premium 64bit
CPU
Intel Core 2 Duo 2.4 ghz
Memory
4g
Graphics Card(s)
NVIDIA GeForce 9600M GT

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Well I had it removed and now it seems to have reinstalled itself.. I did just reinstall a different NVIDIA driver. Still getting the "Nvidia driver has stopped responding and has recovered"

I tried updating the driver since it seems necessary. I now have the version from 3/23/2010. I guess I'll try running driver verifier again.
 
Last edited:

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv7
OS
Windows 7 Home Premium 64bit
CPU
Intel Core 2 Duo 2.4 ghz
Memory
4g
Graphics Card(s)
NVIDIA GeForce 9600M GT
Something is even more wrong now. My sound gets distorted sometimes like its slowing down. It also seems to lock up more. I'm going to do a system restore to earlier today..
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv7
OS
Windows 7 Home Premium 64bit
CPU
Intel Core 2 Duo 2.4 ghz
Memory
4g
Graphics Card(s)
NVIDIA GeForce 9600M GT
Something is even more wrong now. My sound gets distorted sometimes like its slowing down. It also seems to lock up more. I'm going to do a system restore to earlier today..

You will restore the problem as well.

At some point you may want to start considering doing a clean install.
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Now the sound quality is way weird, sounds like its almost distant, not projecting at all. :( Basically the audio sounds like its playing inside the computer only.

As far as the clean install.. I think my boyfriend said he has tried that before. I'll have to ask.

Edit: Just updated the driver again and the sound is okay again.

Wondering about my previous BSODs. Did the dmps suggest anything in particular? Right now, I'm thinking it's either the NVIDIA card went bad or something with the motherboard.
Thanks for your time.
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv7
OS
Windows 7 Home Premium 64bit
CPU
Intel Core 2 Duo 2.4 ghz
Memory
4g
Graphics Card(s)
NVIDIA GeForce 9600M GT
Now the sound quality is way weird, sounds like its almost distant, not projecting at all. :( Basically the audio sounds like its playing inside the computer only.

As far as the clean install.. I think my boyfriend said he has tried that before. I'll have to ask.

Edit: Just updated the driver again and it's okay now so far.

Wondering about my previous BSODs. Did the dmps suggest anything in particular?

Whats the date on the driver?
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
3/23/2010
It hasn't crashed in 24 hours... I don't want to get excited because once before it went a long time, too, but.... This is the longest it's gone. I'm hopeful =) Thanks for your help.
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv7
OS
Windows 7 Home Premium 64bit
CPU
Intel Core 2 Duo 2.4 ghz
Memory
4g
Graphics Card(s)
NVIDIA GeForce 9600M GT
Back
Top